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“now here a very helpfull staff” 5 of 5 stars
Review of BEST WESTERN PLUS New Englander

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BEST WESTERN PLUS New Englander
2.5 of 5 Motel   |   1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)   |  
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Ranked #10 of 11 Hotels in Woburn
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“now here a very helpfull staff”
5 of 5 stars Reviewed September 23, 2013

the first day we got to boston my 15 years old girl started to feel sick,she had flu like symtoms but after 2 days we decide to seek medical help to be sure,the front desk staff was amazing to find us a doctor even giving us direction to the doctor,the room was clean and all the staffs was amazing,the breakfast included with the room was very good also,i would recommend this hotel to everybody.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, October 2, 2013
Dear Mr. Claude S,

Thank you for taking the time to submit your survey. I am very happy that we managed to exceed your expectations regarding our customer service. Here at Best Western Plus in Woburn our guests' satisfaction is our Number One priority and we do everything possible to ensure our guests have a wonderful stay. We are looking forward to seeing you again next time you are in the area.

Yours Sincerely,
Adina P.
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281 reviews from our community

Traveler rating
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    64
    33
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Rome, Italy
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed at the New Englander a couple of nights, and I stongly recommend if you are visiting Boston by car.
The hotel does not have a restaurant, but, actually, the "Irish" one located in the same building is just like having it inside the hotel.

Reaching Boston is easy, you can either use hotel's shuttle, or park your car at the nearby Wellington subway stop (Orange line) for as much as $7 for 12 hours)..

Breakfast was good enough, even if the breakfast room was decidedly too small!
Room was large, clean, and comfortable, with just some noise coming from external air conditioners' engines.

Staff was extra-friendly, and the internal pool was a nice way to end a hot August day in Boston!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, September 16, 2013
Dear Mr. Fabio,

Thank you for taking the time to submit your review about your stay at our property.

Your feedback is greatly appreciated and we are more than happy to hear that you we were able to meet your expectations. We hope to see you again soon.

Sincerely,
Adina Pokorny.
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ptlm323
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 9, 2013

My wife and I checked in for a one night stay. The room was clean and comfortable. Our room had a king bed and a small refrigerator. We did not use the refrigerator but it was spotless on the inside. Overall there were only two problems with the room. The desk provided was a little beat up but was completely functional. The main problem was with the shower in the bathroom. The water leaked under the glass doors an onto the floor in large quantities. We had to use towels on the floor to keep from slipping on the water. Secondly the shower handle was broken and it was difficult to adjust the temperature. We reported this to the front desk as we were leaving and they at first appeared to be indifferent. We received a phone call from the clerk about 10 minutes after leaving and she stated that she was crediting a discount onto our credit card for the inconvenience the bathroom issues caused us. They met my expectations in their handling of our complaint.

We did not take advantage of the on-site restaurant or the pool but based on what we did utilize I would recommend this hotel to anyone who is looking for comfortable and clean accommodations. There are several restaurants within walking distance for the hotel and there is direct access to Rt. 93 but we did not notice any traffic noise. The parking lot was spacious and appeared to be safe. They were actually sealcoating the lot on the day of our stay but it did not inconvenience us at all.

Room Tip: A room on the north or west sides of the hotel will offer the best chance of avoiding noise from the...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, September 16, 2013
Dear Valued Guest,

Thank you for taking the time to submit your review about your stay at our property.

We value your opinion and would like to apologize for the inconvenience you had experienced with the shower. I am happy that the front desk met your expectations in handling the complaint; we will use your feedback to make improvements and we thank you for bringing this to our attention.

We hope to see you again soon. If there is anything we can do further, do not hesitate to contact one of our agents and we will be more than happy to assist you.

Sincerely,
Adina.
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Cherry Hill, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2013

I stayed at the Best Western in late August and I was impressed with the service as well as the in-house restaurant. I stayed with a small dog and the accommodations were very satisfactory. I had a clean and comfortable room and was able to park my car close to the room for easy unpacking and packing of the car. The staff was very courteous and I had a pleasant stay.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, September 16, 2013
Dear Valued Guest,

Thank you for taking the time to submit your review about our property.

We value your business and your feedback is greatly appreciated. By telling us what you liked and how we can improve you are helping us in making improvements for our future guests.

We hope to see you again next time you are in the area.

Sincerely,
Adina.
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Laval, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2013

Nice hotel, close to Boston, you can reach downtown in about 10 to 12 minutes, situated beside 91 Highway, with a nice Irish Pub with patio just in the parking lot, was really enjoyable ..... Great price, Great Value Jacques F.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, August 20, 2013
Dear Mr. Jacques F.,

Thank you for taking the time to submit your review about your stay at our property.

I am very happy that we were able to meet your expectations and we gladly expect you to come back soon next time you are in the area. Your business is very important to us and by telling us what you liked and how we can improve, you are helping us in making our guests' stay more comfortable and provide excellent service.

Thank you again and we look forward to seeing you again.

Best Regards,
Adina.
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Tel Aviv, Israel
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 16, 2013

We stayed in the hotel two nights in a double bed room. The room is under average and not clean enough. Breakfast is served in a small and crowded place.
The location for Boston visitors is very good, right on the highway interchange.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, August 20, 2013
Dear Ari M.,

Thank you for giving me the opportunity to address your concerns; I apologize for not being able to meet your expectations. Your feedback is greatly appreciated and we will use your input to continually train our employees and make improvements.

Thank you again for taking the time to submit your review.

Best Regards.
Adina.
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Horndean, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 9, 2013

We only stayed here for one night so I may be doing the hotel a disservice but we found the décor tired and dated, especially the elevator, which sounded like it was terminally asthmatic! The room air conditioning was VERY loud and placed right by the bed so when it came on during the night it blew cold air directly in your face, which did not lead to a good night's sleep. The breakfast room was very small and had little choice until I asked at the front desk, when more breaded products (bagels/muffins etc.) appeared. The staff were very helpful but could not make the hotel any better. We were also charged for the room safe, which was locked when we arrived so we could not use it! Only $1.50 but with the other little niggles this did not improve our view of the hotel overall.

Room Tip: Top floor rooms are quiter
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina P, General Manager at BEST WESTERN PLUS New Englander, responded to this review, August 10, 2013
Dear Ms. Sue P.,

Thank you for taking the time to submit your review about your recent stay at our property. Your feedback is greatly appreciated and we will use your observations to make improvements for the future. I apologize for not being able to meet your expectations. Your concerns regarding the breakfast room size and cooling/ventilation system location in the room will be communicated to our owners for consideration in future renovation plans. The minimal safe fee can be easily removed upon check out, if the safe is not used. I am happy that our staff was responsive to your requests during your stay.

Feel free to contact me directly should you require additional assistance.
I hope that you will come back and visit us again soon.

Best Regards,
Adina.
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Additional Information about BEST WESTERN PLUS New Englander

Address: 1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)
Phone Number:
Location: United States > Massachusetts > Woburn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 Hotels in Woburn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS New Englander 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Discover the BEST WESTERN PLUS New Englander in Woburn, Massachusetts, a AAA Three-Diamond award-winning hotel, which offers guests friendly customer service to make any stay a memorable one. This full-service Woburn hotel offers well-appointed guest rooms each featuring cable satellite television with HBO® and high-speed Internet access. Hotel guests are welcome to enjoy a complimentary full breakfast and complimentary newspaper each morning. Other hotel amenities include an indoor heated swimming pool, fitness center, business center offering complimentary email access, free parking and shuttle service to Anderson Commuter Rail Station. The BEST WESTERN PLUS New Englander also offers 4200 square feet of state of the art meeting facilities that include two ballrooms and an executive boardroom that accommodates up to 200 guests. ... more   less 
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Also Known As:
Best Western Plus New Englander Hotel Woburn
Best Western Hotel Woburn
Best Western New Englander
Best Western Woburn
Woburn Best Western

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