We stayed at the Orchards, and found the rooms to be spacious and the furniture nice. Compared to alternatives in the Williamstown area, it was very expensive. My problem was that after staying there once, we decided to come back on what turned out to be a crowded weekend some months in the future. Shortly after booking, we received phone confirmation of our reservations. A few months went by, and when I called to reconfirm, they claimed to have no knowledge our reserving a room. We went back and forth on this a few times, but they were adamant that as far as they were concerned, we had never reserved the room.I really have no way of knowing whether this was a simple error or whether we were dropped because someone else came along who was more important to them. I think hotels should stand by their promises to customers. I don't intend to go back.
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