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“Extra care taken for serious allergies” 4 of 5 stars
Review of The Orchards Hotel

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The Orchards Hotel
3.5 of 5 Hotel   |   222 Adams Road, Williamstown, MA 01267   |  
Hotel amenities
Ranked #3 of 13 Hotels in Williamstown
Certificate of Excellence 2014
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Extra care taken for serious allergies”
4 of 5 stars Reviewed July 16, 2013

The staff at Orchards was - to a person - helpful and friendly. I need special accommodation for my dust and down allergy and they prepared the room without down and with freshly-laundered linens. I slept comfortably and well - not always possible for me.

Some reviews have commented on the property being substandard, but I found it well-worn and comfortable. Our room had a bow window and the windows opened fully and had screens, so we were able to allow fresh air into the room before the day got too warm and humid.

The showers could use some extra shelving to place shampoos in - our had only a soap dish and some extra shelves would have made this a five-star instead of four (for me, at least).

Breakfast was good as well as fairly-priced. They had oatmeal as real maple syrup, which indicate a concern for healthy eating and "real" food. I was pleased.

Room Tip: Ask for a king fireplace - you can't go wrong.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 18, 2013
Our staff prides themselves on their ability to take care of the special needs of our guests. They will be very happy to know that they assisted you successfully in alleviating any discomfort from your allergies. Thank you also for pointing out that the Orchards is focused on providing comfort and service in a warm, hospitable, setting.

Thank you for the suggestion regarding shelves in our showers. I'll look into the possibility of adding this amenity.

Thanks again for the nice comments regarding the Orchards. Please visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
Pennington, NJ
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2013

My wife and I stayed at the Orchards for three nights and found the accommodations to be exemplary. The room was large and tastefully appointed. The king-sized bed was comfortable as were the pillows. While the closet space was merely adequate, the drawer space was more than generous. A sink and mirror outside of the bathroom was a significant convenience as was the shower enclosure which was separated from the bath tub. Service was efficient, friendly, and responsive. We really could not have asked for more.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 18, 2013
It is always our goal to make our guests feel comfortable and appreciated. Clearly we were able to accomplish that for you. We think that we offer some special features that guests won't find when staying in the more limited service facilities in the Williamstown area. Thanks for pointing out some of things that you enjoyed during your stay. We look forward to taking care of you again when you return to the Berkshires.
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Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 10, 2013

Positives are large rooms with a fridge, chocolate chip cookies at turndown, nice people and decent workout room. Negatives are the room was musty and overpriced for a view of what I thought was the garbage dump but may have been the storage shed for the AC. Thus I felt like I was staying in a cave.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 18, 2013
I'm sorry that you had to see the parts from our old cooling tower while we await our insurance companies evaluation of what made it break down. As soon as possible this old equipment will be removed from the property ( hopefully in the next week or two).

Beyond that it seems that you found several things you enjoyed at the Orchards so I'm pleased about that. Please come back to visit again. I assure you that we will be able to improve the quality of your stay at the Orchards.
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New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

All of the staff could not have been nicer. The room was clean and spacious. The Orchards looks like a motel from the street, but is very charming once you are inside. The restaurant is one of the best in the area, and overlooks a lovely garden in which you can dine al fresco. We'd definitely stay here again.

Room Tip: We paid for a room upgrade, and had a lovely, large room with a gas fireplace (a feature that we wou...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 18, 2013
Thank you for choosing to stay at the Orchards Hotel. I'm pleased that we were able to make you comfortable while you visited the Berkshires. It's a great time to be here with all that is happening at the Clark, MassMoca and the Williamstown Theater Festival. I hope that you have a chance to visit with us again.
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2013

We stayed here when we got married at MassMOCA at North Adams and had our night-before party at the hotel. Beautiful and extremely comfortable rooms, wonderful bridal suite, great staff, convenient location, and one of the better restaurants in Williamstown. We love everything about this place, and our wedding guests who stayed here seemed thrilled with it as well. Highly recommended.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 8, 2013
Thank you for staying at the Orchards. I'm pleased that all of the members of your wedding party enjoyed the facilities and services we offer. We have had several weddings this past spring and are looking forward to many over the course of the summer and fall. We appreciate your kind remarks and we hope that you will keep us in mind for future visits to the Berkshires.
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NY
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2013

Good place to stay, we came for the 4th of July 2013. Only negative, pool is too small to swim but the hotel overall is well design from the 90st with an old look and very well maintain, very large rooms price ok $250

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 8, 2013
I am pleased to hear that you enjoyed stay over the 4th of July Holiday. Williamstown is a great place to be in the summer and I hope that you got to enjoy the cultural attractions in the area. It appears that Williamstown Theater Festival, The Clark Art Institute, and MassMOCA are going to to get a very positive response from our summer visitors. Thanks for choosing the Orchards. I hope that we get to see you again soon!
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Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2013

We stayed there one night for a work trip and the AC did not work. My husband called that night to let them know and they told us to open the window, it was a muggy rainy evening. The next morning the maintenance person came by and said that that happens a lot and said he had to reset it. Then when we checked out they asked how are stay was and when we told them they just said "oh." No I'm sorry, no how could we have made your stay better. I will never stay there again and will tell my colleagues the same.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orchardsgm, General Manager at The Orchards Hotel, responded to this review, July 8, 2013
First ,let me apologize for what you felt was a lack of response on the part of our staff. You have a right to be disappointed in us if we were not able to resolve your air conditioning problem. I do want you to know that we have made major repairs to the air cooling system is now working perfectly. It is our fault that all wasn't as you expected when you stayed here.I do hope that you will give us a second chance. I assure that we will do everything possible to provide a pleasant stay for you and your business colleagues. I think that you will see that you can enjoy your stay at the Orchards as much as other Trip Advisor guests who stayed with us. Should you decide to give us a second chance, please contact me directly to make arrangements for you.
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Additional Information about The Orchards Hotel

Address: 222 Adams Road, Williamstown, MA 01267
Location: United States > Massachusetts > Berkshires > Williamstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Williamstown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Orchards Hotel 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
A welcome alternative to traditional franchised hotels and local inns. With AAA Four Diamond Awards for lodging and dining, the Orchards Hotel and Gala Steakhouse & Bistro provides exceptional surroundings, exemplary service and gourmet cuisine to make it the ideal choice for the unique, fresh and anything but ordinary visit to the Berkshires and the mountainous Mohawk Trail Region. Experience the most comfortable, kick-off-your shoes luxury secret in Western Massachusetts. ... more   less 
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Also Known As:
Orchards Hotel Williamstown
Ma Orchard Williamstown

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