This is a very hit or miss experience. Both of my kids have participated in this multi-week program spanning 8 years. However here is what they could do to make the program 100x better:
1) Don't book the lessons back to back....the volume of people dropping off and picking up all shoved in a small area with ski gear - kids-parents etc. is not only annoying it is very unsafe! They have signs posted suggesting that you tell your kids where to meet you. However, you really can't expect a young kid to remember or even be able to see you given the number of people there. Additionally it is dark when many of your lessons are out making it even harder and a major safety risk.
2) You have very young staff - I understand that it is more cost effective however you need to train them to look alive and ready to greet parents and get kids settled into the lesson vs. standing with their back to the families and chatting with each other.
3)Have parents complete an on-line survey of their child's ability level before they arrive. One of the biggest problems with the program is how often you miss the mark on assessment and grouping student who are often at very different levels. I have talked with several other parents who have had the same experience. Obviously a survey is not going to be a perfect measure - but it is a place to start - then do the in person test.
Overall, this is a good location and sometimes the kids are grouped right and things work out ok. However, there are issues that I have seen year in and year out that could be fixed and really improve the program.
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