I visited this restaurant with my niece because it was the number 1 restaurant in Westfield. We received our food bur my nieces food had hair in it. We brought it the attention of the older gentlemen working behind the counter, he immediately began to raise his voice at my nieces telling her that it was her hair and refused to give her another meal. I stepped in and asked that he not speak to my niece in the manner in which he was so, he proceeded to raise his voice at me and accused us of trying to get a free meal. I tried to reason with him but I could not take his insults any longer. We left $30 on the counter (double the price of our meals) and left without eating our food. I am disgusted by their behavior and will never visit this whole in the wall again. They need to attend a Customer Service 101 course.
If you own or manage Santiago Family Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.