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“Great Value for Money” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Westfield

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Holiday Inn Express Hotel & Suites Westfield
2.5 of 5 Hotel   |   39 Southampton Road, Westfield, MA 01085   |  
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Ranked #1 of 4 Hotels in Westfield
Certificate of Excellence 2014
Essex Junction, VT
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great Value for Money”
5 of 5 stars Reviewed November 24, 2009

We stayed at this hotel because I couldn't find a bad review other than one (and he had the wrong hotel - this is NOT the Econolodge which is down the street). This hotel was clean, friendly helpful staff and quiet which is not something that is easy to find in the Springfield area.

  • Stayed November 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    40
    47
    25
    6
    6
See reviews for
53
25
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2009

Our club booked 3 rooms for our judges for the weekend. One judge was getting in very late as it was on Friday night (after 11 pm), he was rudely woken up at 1:30 in the morning and told he had to leave because they did not have his room paid for or an authorization form filled up from our club. All the reservations were made by our travel agent who prepaid with the club MC and was NEVER told anything about an authorization form needing to be filled out.
I called the hotel Saturday, went up and got the authorization form, brought it back to them BEFORE either of the other 2 judges were to check in.....one judge called me from the hotel and said they told her the room was not paid for or the form was not filled out. Needless to say, I was NOT a happy person. I called them back, they said "oh, yes, we have it right here, the other person must have forgot to put it in the computer".
Then, I find out the next morning from our 3rd judge when she checked in Sat night around 5 they told her the same thing and she had to pay for the room herself. This is Hours after I had sent the signed form up and had spoken to them again and they 'miraculously' found the form.
Lastly, They over charged all 3 of the rooms by $30+ from the price we booked the rooms at.
I insisted to speak to a manager...who was not available but was absolutely going to contact me on Monday. It is Monday night and I have not heard a single word.
Our club was planning to book at least 10 rooms for 3 night stay in October.....I guarantee that will not be happening!
And I will be speaking to someone at the corporate level tomorrow.
VERY unimpressed!!

  • Stayed June 2009, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2009

Hotel was spotless and decorated nicely and was quiet. Room was comfortable and clean.The staff was very helpful, especially the front desk attendant. Nice pool and exercise facility. They really went out of their way to make sure our needs were met and we were comfortable. I would definitely return and bring friends.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leominster, United Kingdom
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 17, 2009

I had business in Westfield and was given recommendations for hotels in nearby Springfield. Then I found the Holiday Inn Express in Westfield. Brand new and just a few minutes from where I needed to be. Staff were really friendly and helpful, which always makes a difference in any hotel. The biggest problem in Westfield is the condition of the roads. I thought I was in Nairobi.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2009

Picked this place because it is right off the highway on the way to Blanford Ski Resort. It is a new, very clean hotel. Decor is upscale. Pool was clean. Staff was great and helpful. Bathroom was neat and bright. The only disappointment was the breakfast bar. Compared to other HIExpress breakfasts, there seemed to be few choices. But the coffee was good. Will stay here again if we are in the area.

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW HAMPSHIRE
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2009

What a great find... right off the Mass Pike... Room was comfortable and clean. My children loved swimming in the pool. Would definatly stop there again when traveling out that way...

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
359 reviews 359 reviews
82 hotel reviews
Reviews in 94 cities Reviews in 94 cities
452 helpful votes 452 helpful votes
4 of 5 stars Reviewed November 28, 2008

We stayed at this hotel for 6 days over Thanksgiving. The hotel is brand new. Rooms modern and clean. Flat screen television, very comfortable beds, coffee maker in room, free hi-speed wireless internet in room, business center in lobby. Staff are all very friendly, pleasant, cheerful and helpful. Ample parking.

Breakfast buffet also included, continental items as well as hot items which varied slightly daily, eggs, bacon, sausage, omelette.

This hotel also has a pool and small excercise room with modern equipment ( treadmill, bike and elliptical).

Attractions to enjoy with children: Springfield Museum, Magic Wings ( stay away from Dr.Spooky's we paid 27 dollars for 3 of us and did the attraction in 10 minutes , not worth the price).

I would stay at this hotel again. Best one in the area. The only thing I would like to see changed is that they leave hot water on in lobby just in case someone might want a cup of tea and also leave some fruit out for children. Friendly's is a 3 minute walk from hotel.

  • Stayed November 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Road, Westfield, MA 01085
Phone Number:
Location: United States > Massachusetts > Westfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Westfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield

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