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“Very clean” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Westfield

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Holiday Inn Express Hotel & Suites Westfield
2.5 of 5 Hotel   |   39 Southampton Road, Westfield, MA 01085   |  
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Ranked #1 of 4 Hotels in Westfield
Monson
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Very clean”
5 of 5 stars Reviewed July 11, 2013

2 most important things we look for in a hotel...CLEAN and DOES NOT SMELL. If you want a good nights sleep then pack your bags and stay at this Holiday Inn Express. We are more than willing to drive out of the way for a clean hotel but luckily it's right off the Ma. Pike! We even used the shower (most times I wait until I get home because hotel showers scare me). No leftover hair in the corners, no mold, the bed was comfortable, the sheets smelled clean and the breakfast was just right. We were also welcomed by a very friendly and funny employee at check in. Don't be scared....just book your room!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, July 17, 2013
Dear Guest,
Thank you for taking time to provide us with some feedback regarding your recent stay. It was wonderful to hear that you had enjoyed your room as well as the hotel's ammenities! We take a great deal of pride in the product and services we offer our guests so it is a pleasure to hear that we had met or even exceeded your expectations. We hope to have you visit us again when you're in the area!
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122 reviews from our community

Traveler rating
    38
    47
    25
    6
    6
See reviews for
53
25
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 20, 2013 via mobile

Hotels near Northhampton were so pricey we decided to stay in Westfield. This place was very clean and a good value. Breakfast was just average though. Nice TV and like that they had a duvet over the blanket - always a plus!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, June 24, 2013
Dear Guest,

Thank you for taking a moment to respond about your recent stay with us. I was very pleased to hear your stay was enjoyable while visiting in the nearby town of Northampton. We hope that you will come visit us again when you're in the area!
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White Plains, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 28, 2013

The Holiday Inn Express in Westfield, MA is a very fine hotel. It is affordable and very clean. The rooms are spacious and clean. The staff is very helpful and always pleasant. The hotel is right off of the Mass Pike in Westfield. The breakfast in the morning is just fine for any hotel in this price range. My wife and I have stayed here many times and really like it. So if you are in the Westfield area and need a hotel the Holiday in Express is very much worth the stay.

Room Tip: Have breakfast early. The dining area gets crowded after 9AM
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, June 24, 2013
Dear Guest,

Thank you so much for taking the time to let us know about your recent stay. It was wonderful to hear that you were able to enjoy a range of ammenities that our hotel has to offer. We would like to thank you for staying with us and look forward to you visiting us again when you're in the area!
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Cape Coral, Florida
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 19, 2013

We spent 3 nights here this past week. Check-in was friendly and efficient. The room was very clean and comfortable. Breakfast was the standard fare.

My only complaint is that the person staying in the room above us must've had on some cement shoes. My gosh, he was a heavy walker. Why aren't other guests more thoughtful/considerate?

This location was good for us as we were visiting family in the area. We would definitely stay here again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, May 28, 2013
Dear Guest,

Thank you so much for taking time to leave us some kind words regarding your stay. We greatly appreciate your feedback and hope that you will visit us again when you're in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, NH
Top Contributor
152 reviews 152 reviews
24 hotel reviews
Reviews in 56 cities Reviews in 56 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed April 14, 2013

This was our third time staying at the hotel and we have always been very impressed. The hotel is very clean and the staff is extremely friendly. We use the pool area and it is nice and warm. I wish they would get a hot tub though! My only complaint is that the water was not warm at all this morning for showers. This is the first time it has happened to us here.

Room Tip: Top floor, this hotel hosts a lot of sports group. You can't hear them running in the halls up t...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathan B, Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, May 28, 2013
Dear Guest,

Thank you for providing us with feedback from your most recent stay! It was wonderful to hear that you were able to enjoy our indoor heated pool as well as your room had to offer. We sincerely thank you for your continued loyalty and look forward to having you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 11, 2013

I stayed here overnight in early April 2013. The staff were pleasant, the lobby and my room felt new and clean. There were a couple of housekeeping mistakes--the soap dish hadn't been cleaned since the previous tenant, so there were dried soap bubbles under the new (wrapped) piece of soap, and the bag with the coffee maker cups had been opened and one cup removed. Like another early April reviewer, I also found that the hot water cooled during my shower (at peak morning time, 7:00). The bed had a crinkly mattress cover under the sheets which proved to be a lot more comfortable than I feared when I first pulled back the covers. The room was darker than many hotel rooms I stay in, and I had a very good sleep.

In short, I would go back again. It's a hotel with quick access to a Turnpike, and I'm not looking for a luxury experience.

Room Tip: I was on the third floor, facing the Turnpike--and heard NO traffic noise at all. I wonder whether...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, April 28, 2013
Dear Gathering_No_Moss_1,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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South Florida, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 8, 2013

Was there from 4/5/2013 to 4/7/2013.
Room was quite comfortable and I slept extremely well, despite hte low outside temperatures for this time. Warm water in the morning was less than lukewarm, but this might have been due to high demand. Breakfast (only continentnal type, not what I expected for this price, even though the inviting company paid for it).
Internet acces in the room quite okay, but in the business centre, I encountered some challenges, which I ressolved on Su 4-7-2013 at the airport in Hartford.
Overall, personnel made quite an effort and was very friendly (even on a Su morning at 0530), but the hardware was not complying.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, April 23, 2013
Dear AMX280150,

Thank you for your feedback and for choosing our hotel. I truly apologize for the not up to par experience you had during you stay with us. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. I hope to have the opportunity in welcoming you back to stay with us and hope that this occasion did not deter you from staying with us again.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Address: 39 Southampton Road, Westfield, MA 01085
Phone Number:
Location: United States > Massachusetts > Westfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Westfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield

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