Our room was large, very clean, and nicely decorated. The rate, which a few years ago was a relative bargain in the area, is now about average, as the more expensive hotels have lowered their prices. The woman at the front desk when we checked-in was pleasant and seemed organized. Overall, everything was fine.
So why only two stars? Because our room absolutely reeked (no, I Mean REEKED) of industrial "air freshener". Within a minute or two of entering the room, my eyes started watering and my wife's asthma, normally completely under control, began to bother her. The smell was overpowering. We're not talking about a few extra squirts of Glade mist here, this was the Heavy Duty industrial grade stuff, and the room smelled as though it had been hosed down with it.
Neither my wife nor I are delicate, super-sensitive hypochondriacs. Trust me, this was BAD.
We explained the problem to the woman at the front desk, who was mildly concerned, and when we asked to change rooms, she offered no objection, but she noted that since they were all cleaned in the same way, we would not be able to find one without that unbelievably intense smell.
We asked why the hotel cleaning staff and/or management felt that such an extreme treatment was necessary or desirable. Her reply was that guests are allowed to cook in the rooms, and subsequent guests often found the cooking odors objectionable. Also, guests are allowed to have pets, and in some cases, the pets create unpleasant odors. Finally, guests are sometimes smoke in non-smoking rooms, which creates problems for subsequent non-smoking guests.
We later stopped at the nearby Extended Stay America Deluxe, and spoke with the manager there, hoping to find a room where the air was breathable. He was very pleasant and helpful, but he confirmed that they too had the same issues and used the same "solution", so their rooms would not be any less problematic.
We ended-up sleeping in our coats and clothes with the windows wide open. Luckily, it was only in the mid 40's. After about 18 hours with the windows open, the smell had dissipated significantly and the air in the room was approaching breathable.
The next day, the new woman at the desk was genuinely concerned by our experience, and offered to send us a coupon for a night's stay at any of the ESA hotels. She promised to pass along our experience to the manager, and promised that the issue will be addressed.
24 hours later, the clothes we were wearing still smell strongly of the chemical, and we're hoping that dry cleaning with get rid of it.
Except for the stench, the hotel is actually reasonably nice. Be that as it may, however, we will not be going back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.