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“Average place and OK customer service” 2 of 5 stars
Review of Extended Stay America - Boston - Westborough - Connector Road

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Extended Stay America - Boston - Westborough - Connector Road
2.5 of 5 Hotel   |   19 Connector Road, Westborough, MA 01581   |  
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Ranked #9 of 9 Hotels in Westborough
Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Average place and OK customer service”
2 of 5 stars Reviewed 1 week ago

Had been to Extended Stay America for business travel. The place is OK nothing great - there is another Extended Stay across the highway and a Marriott right behind. The staff is not rude but not friendly either. Most of the basic supplies are not in the room - like a glass for water,etc. You have to ask for it but if you are lucky and if it is in stock you may get something. The only plus I guess was a Restaurant - Bar in the same parking lot.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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23 reviews from our community

Traveler rating
    1
    5
    4
    3
    10
See reviews for
4
4
1
11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Terrible stay, walls were paper thin. Not a great room, beds were small. This is more of an alternitive housing place. The people in the next room had a stereo system, yes stereo system not radio. They played music extremely loud for both of my nights. I finally called down to main lobby. They came to tell the people in the next room to lower their music. As soon as the staff left the turned it up even louder. My family and I never got any sleep.. This was not a cheap room at $120.00 a night take your money elsewhere, travel the extra 10 miles or spend the extra money!

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericton, New Brunswick, Canada
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 28, 2015

this is the first time in a ESA the price was reasonable place clean there were no cooking facilitys or anything but we were only there for one night. lots of parking Fieindly staff great pub diner close by. no coffee provided free wifi tv hair dryer no heat in bathroom. run and go breakfast. would stay again.

Room Tip: far enough from road to be quiet no other tips
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  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review, April 14, 2015
Barry - Thank you for taking the time to tell us about your stay. We are sorry to hear you were not properly informed of our customizable kitchen packs; however, we are glad that you enjoyed your clean room and our friendly staff. In an effort to provide our guests with the cleanest items possible, we store our kitchenware in a sterile environment and deliver them to your room upon request. We will review your feedback with our front desk staff to ensure we are properly informing our guests of our available amenities during check-in.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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Worcester, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

In the aftermath of the fourth weekend in a row of blizzard-like conditions, the accounts specialist at the reception desk of the Extended Stay Hotel, on the early morning of February 15, 2015, assisted in helping me dig out of the parking lot of adjacent business that enabled me to make it to work that frigid morning, after their plow driver had left the property. Temperatures outdoors were well in the teens with a howling wind. Ashley demonstrated a brave willingness to help a solitary patron of her establishment get unstuck in the snow that had built up to 10" - 12". I am very indebted to her customer service and her professionalism. Thank you.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Connector Road, responded to this review, March 16, 2015
Thank you so much for sharing your experience with us. I'm so pleased to hear that Ashley went above and beyond the call of duty to assist one of our guests. I will be sure to share your comments and appreciation with her. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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Easton, Pennsylvania
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 2, 2014

When I say bring your own stuff, I mean clothes hangers (as there weren't any), towels (because theirs are very course), vacuum (because the floors are dirty), and an extra personality for Raul at the front desk. When we arrived before the 3 PM check in Raul greeted us with "check in is at 3 but your room is ready". I stay in hotels probably 5 or 6 nights a month and I am usually greeted with a "Hello how are you. Glad to have you here and your room is ready".
I tried this chain and will chalk it up as a learning experience.

Stayed November 2014, traveled as a couple
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Germany
1 review
5 of 5 stars Reviewed October 31, 2014

We chose the hotel because of the kitchen. Everything was fine, the staff was very friendly and helpful. The room has a full-sized fridge/freezer, a sink, a microwave and a little stove. You get all the kitchen ware from the front desk. All we needed, everything was perfect. I will certainly look again for an Extended Stay America the next time a search for a hotel.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Petaling Jaya, Malaysia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 27, 2014

Stayed here for 2 months. This place is the typical Extended Stay America. The manager of this place needs to improve some simple, inexpensive problems at the hotel. The room was fine but there are problems that can be easily fixed inside and outside the hotel. I would give one of the other 2 Extended Stay America hotels in the neighborhood a try instead of this place. The walls and ceilings are not well built so you hear your neighbors constantly.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Boston - Westborough - Connector Road

Address: 19 Connector Road, Westborough, MA 01581
Phone Number:
Location: United States > Massachusetts > Westborough
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Westborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Connector Road 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay America Westborough Hotel Westborough
Extended Stay Westborough

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