The staff was very friendly and helpful. I'm not from the area, and needed help getting around, and the front desk staff was extremely helpful with directions. Also, the room was clean and up to my expectations. I had a great stay!

I have a great story for u..
I am a travel nurse that has a assignment in Boston and I arrived today from WY to find out the House that I secured was a dump... I frantically called all over the place for Grumpy the cat and I. Lord behold I called this location in westborough, MA and talked with Diane. I arrived 1 hour later and I was treated like a queen. I have never in my travels ever had any help from staff to unload my bags and chat with me and actually cared.. Ur family here is now my family because I am staying here for 3 months. I will pay the extra to stay here so I can be here with them. So thanks u michael for helping me with my bike rack, Diane for making me feel loved today (u r on my xmas list), Jeremy for helping me with my bike and suit cases and mona.. Oh Mona thank u for making sure that my room was clean. Mona came up and cleaned everything again just for me because of the construction.. I want to say thank u again for being my family....

Ur's truely
Lisa L. Wilson and Grumpy the cat

We had booked this hotel for only one night... When we got there, we entered the room and discovered that it was a smoking room. Reception advised us that they were overbooked, and that several Priceline bookings had to be placed in a smoking room. I have a 2 month old baby, and was terrified he would end up ill, so I stayed awake all night (we tried to book elsewhere, but there was nothing available) and then left at 5 am after checking in only at 11pm. The room smelled absolutely repugnant, even after leaving the windows open. The smoke was in the carpets, the mattress, the curtains.
It is quite one thing to not be able to meet all requests for Priceline clients, it is quite another to place a family in a carcinogen filled room (have a look at the research on third hand smoke)
The cherry on the sundae was the guy that left his non-smoking room at 5 in the morning to go have his first cigarette of the day...

i stay here alot and enjoy myself everytime. the staff is very helpful and friendly. i prefer here over any hotel in the area. clean rooms and very quiet, its like being home. i plan on staying there again in the future. my family lives close by there and i stay very offen, love the warm welcome everytime i check in with a smile.