Stayed here with my girlfriend who was running in the (tragic) Boston Marathon 2013. Out of all our recent travels and stays in the US and Canada in similar hotels, we were extremely pleased with this DoubleTree. The reception was very welcoming - very professional but not overly stiff like in some hotels - we were made feel very welcomed and homey. We were told that there were events happening on other floors, but that we would be given the room on the first floor if we didn't object, because it would be quieter. We were then given two delicious warm cookies (their signature), which were truly some of the best chocolate chip cookies we'd ever had. (We had later come up to the service desk to see if we could get extras and were given another two cookies with an "absolutely" and a smile.)
The room was really great. Nothing extravagant here - it's still a 3.5 star hotel - but 1) the king size bed was the most comfortable we had ever slept in, 2) the pillows were heavenly - felt like down-filled (it was the rare time when neither myself nor my gf complained about the pillows being too big or too small or too stiff), the shower was HOT, the room was very clean and well put together, and the TV had all the top cable channels.
When we noticed that the bottles of water in the room were "$3.50" my girlfriend went looking for a drinking fountain to fill up her water bottle. She asked the concierge where to find one, and was immediately handed the exact same Poland Spring water bottle that was in our room, at no charge. That is what I call service!
Only small complaint I would have would be about no Free Wi-Fi. However, the 4G signal on my phone was very strong in our room, so the Wi-Fi wasn't a huge deterrent.
We also used the pool and the hot tub on the first floor, which were great and stocked with oversized fresh towels.
Overall, a wonderful stay. (Also, there was a shuttle that drove her to Hopkinton on the morning of the marathon, which we didn't know about when we booked the room, but which made it very convenient, as they had a police pass to go where cars wouldn't have been allowed).
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- Also Known As:
- Doubletree Hotel Boston Westborough
- Doubletree Westborough
- Westborough Doubletree