I've never lodged a formal complaint on a hotel before, but this was my first. The property is old and pretty run down. Repairs have been very obvious and slap-dash - the caulking in the bathroom was re-applied sloppily over old stuff and is peeling away, the sink had a slow drip leak, the whole place wreaked of disinfectant or air freshener, like they were trying to cover up a bad smell. The doors and walls are thin - I was woken up many times by children screaming at the tiny, outdoor pool.
They did not even have fitted sheets... Housekeeping merely used flat sheets tucked in on all sides, which promptly came up after about 10 minutes of sleeping. I found myself laying on the bare mattress (GROSS) several times in the night.
Worst of all, the water heater in the building must be 75 years old, as it goes ice cold and scalding hots randomly and without warning. It scalded me twice, and I eventually just got out of the shower and rinsed my hair in the sink.
We were charged over $100 for the room - on the back of the door, it says the acceptable range for the room was between $30 and $115. I can't believe we were charged nearly the maximum charge for such a sub-par experience. When he realized that we were staying as a couple, the owner even tried to bargain with my boyfriend (who bought the room) into paying $20 extra for a bed with a King mattress.
There are PLENTY of places to stay on the Cape - don't stay here.
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- Also Known As:
- Super 8 Motel - Hyannis/w. Yarmouth/Cape Cod Area Hotel West Yarmouth
- Super 8 West Yarmouth
- Super Eight West Yarmouth
- West Yarmouth Super Eight
- West Yarmouth Super 8
- Super 8 W Yarmouth Hyannis/Cape Cod West Yarmouth, MA