For a mid-range hotel, the nightly cost rivals some you'll find at higher-end hotels. In Hilton's defense, there aren't any higher-end hotels in West Springfield, so they're competing with other mid-range hotels. Still, that shouldn't take the pressure off Hilton to deliver an overnight stay that's worth the price.
The hotel is well located in the area, surrounded by many national-chain restaurants, so the experience is pretty much mid-range all 'round.
I was given a room on the 1st floor which, as it later turned out, was noisy. By the time I'd realized that, I was in my pajamas, exhausted, and in bed. I fell asleep for awhile but was awakened by a group of several men and women who I suspect were near the ice machine or the vending machines. In any case, I resorted to the sleeping pills I'd brought with me, and 8 hours later awoke with a back ache that didn't settle down until three days later. (In retrospect, although the mattress was firm, it also looked old, as did the pillows. The sheets, however, were fresh and crisp.)
On check-in, I wasn't told that the wifi access code was on the sleeve of my room key (nor did I notice it), so before I went to bed, I'd been booted off the system several times and had to call the front desk for the code each time. The same thing happened in the morning, which was when the morning front desk manager told me the code was on the sleeve.
The breakfast/eating area is near the reception desk, and is kept neat and tidy. I noted fruit salad, yogurt, pastries, toast, bagels, jam, and cheese omelets that looked 100% identical to one another, as well as a tray of hickory-smoked bacon which kept the bacon warm but not hot. There were also different strengths of coffee, which was a nice touch... and exactly what I was looking for. By the way, the hotel offers sandwiches in this same area during the early evening. I'd grabbed a couple the night before and put them in the 'fridge in the room. Those sandwiches turned out to be my breakfast of choice. The room also has a microwave and a coffee maker.
In fairness to the staff and the hotel management, it's not bad for a mid-range hotel, even if the price seems out of line to me. I was planning to go back again within a couple of weeks, but due to the problems with the bed and how it affected my back, I'll be making other arrangements.
Were I to book a room in this area again, I'd broaden my search to Springfield, which is just a short drive across the Connecticut River.
Ask for a room above the first floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.