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“My Home away from home☺️” 5 of 5 stars
Review of BEST WESTERN Springfield West Inn

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BEST WESTERN Springfield West Inn
2.5 of 5 Hotel   |   429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)   |  
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Ranked #2 of 18 Hotels in West Springfield
2 reviews
“My Home away from home☺️”
5 of 5 stars Reviewed 5 days ago NEW

Always a pleasure staying at this hotel. Love the services provided by an amazing team of staff. The breakfast is great. I love the workout room, however I haven't used it yet lol. Overall a great experience every time I use this hotel.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 4 days ago
It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    8
    3
    1
    0
    0
See reviews for
5
4
Solo
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel is conveniently located near the downtown area, as well as the local malls, and sites. The employess were courteous, warm, and very friendly. We appreciated the fact that we needed a later check out, which they rendered with no problem. It made our travel experience all the more rewarding, because that burden was lifted.

Room Tip: None at this time.
See more room tips
  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 5 days ago
Dear Guest,
Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us. It is with your valued feedback that we are able to identify areas where we can improve upon our overall services. We truly pride ourselves on providing a great guest experience. Thank you again for your comments and we look forward to having you visit us again in the future.
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Waltham, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying at Best Westerns all over New England to take advantage of the Best Western Points and stayed at the Best Western Springfield West Inn. I was blown away to find the property just opened this past fall. Everything was in perfect shape...Nicely lite up at night, nice new paved parking lot, new carpets, new beds! Next Fall when we return we will definitely stay here again. Thank you all for a wonderful stay!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 6 days ago
It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Good news: This hotel was conveniently located the colleges and Springfield and Holyoke mall.. . Staff was friendly and helpful. Place was clean but very basic. Bad news: beds were horribly uncomfortable. TV was broken in exercise rom and Breakfast was awful. There only oatmeal was instant packets. The eggs looked like they came from a frozen carton. The coffee was not fresh brewed.

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review, 3 weeks ago
Hi Roberta O.

Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the comments you gave us to implement improvements to ensure we offer a better experience for guests in the future. We finally figured out what happened with the cable in our exercise room, and now it's up and running. I must say I really enjoyed the conversation that I had with your husband in the exercise room that evening. I hope that you and your family will consider staying with us again so that we can have another chance to provide you with a superior experience.

Tawfik Ridwan
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NEW WINDSOR
Top Contributor
352 reviews 352 reviews
32 hotel reviews
Reviews in 130 cities Reviews in 130 cities
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed October 18, 2014

A very BW motel, appears to be new. VERY friendly staff, a clean room conviently located to the rear door, (it rained loading the car) Comfortalbe night's sleep with nice clean linens. Good continental breakfast and all at a VERY reasonable price. If you're travelling in the area, this is the hotel to stop for the night or more. We will return.

Room Tip: Very nice front desk manager. Rooms on the 1st floor are great and close to Breakfast
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review, 4 weeks ago
We loved having you here. I express gratitude you for this kind review. Your words are greatly cherished by our team. We look forward to you staying with us again in the future.
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PA, United States
1 review
4 of 5 stars Reviewed October 14, 2014

A little ways from the interstate but nice place to stay and friendly staff. The beds were comfortable. The staff is helpful. We almost didn't find the hotel when we got off the interstate but thanks to the directions they sent with our confirmation we were able to find.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, October 16, 2014
We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 14, 2014

We loved this place. It looked brand new and was the cleanest, most comfortable room we have stayed in on our trip to New England. The bed was so comfotable with linens to die for. There is nothing negative to mention about this property. The price was reasonable and everything was perfect.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, October 16, 2014
We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive for. Thanks again, we appreciate your loyalty and and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Springfield West Inn

Address: 429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Springfield West Inn 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
The BEST WESTERN Springfield West Inn is located on the Connecticut River just two miles from downtown Springfield. The location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, less than 30 minutes from Bradley International Airport. The hotel's setting in West Springfield, MA is perfect for business travelers. Guests staying at the hotel have access to multiple large businesses like MassMutual Life Insurance Company, Smith & Wesson(R) and Baystate Health. If leisure is the reason for your stay, the hotel's location near Six Flags(R) New England, one of the largest theme parks in the region, is just five miles away. The Basketball Hall of Fame also calls Springfield, MA home. The hotel's property is three miles radius to the MassMutual Center, which hosts many concerts and events. Eastern States Exposition is nearby which features horse shows, trade shows like EASTEC(R), and "The Big E." ... more   less 
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Also Known As:
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma

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