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“Best Hotel Stay in our recent New England "leaf peeping" trip” 5 of 5 stars
Review of BEST WESTERN Springfield West Inn

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BEST WESTERN Springfield West Inn
2.0 of 5 Hotel   |   429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)   |  
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Ranked #2 of 18 Hotels in West Springfield
NEW WINDSOR
Top Contributor
348 reviews 348 reviews
31 hotel reviews
Reviews in 126 cities Reviews in 126 cities
151 helpful votes 151 helpful votes
“Best Hotel Stay in our recent New England "leaf peeping" trip”
5 of 5 stars Reviewed 6 days ago NEW

A very BW motel, appears to be new. VERY friendly staff, a clean room conviently located to the rear door, (it rained loading the car) Comfortalbe night's sleep with nice clean linens. Good continental breakfast and all at a VERY reasonable price. If you're travelling in the area, this is the hotel to stop for the night or more. We will return.

Room Tip: Very nice front desk manager. Rooms on the 1st floor are great and close to Breakfast
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review, 3 days ago
We loved having you here. I express gratitude you for this kind review. Your words are greatly cherished by our team. We look forward to you staying with us again in the future.
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8 reviews from our community

Traveler rating
    6
    2
    0
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
PA, United States
1 review
4 of 5 stars Reviewed 1 week ago

A little ways from the interstate but nice place to stay and friendly staff. The beds were comfortable. The staff is helpful. We almost didn't find the hotel when we got off the interstate but thanks to the directions they sent with our confirmation we were able to find.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 1 week ago
We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive for.
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Cheyenne, Wyoming
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

We loved this place. It looked brand new and was the cleanest, most comfortable room we have stayed in on our trip to New England. The bed was so comfotable with linens to die for. There is nothing negative to mention about this property. The price was reasonable and everything was perfect.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 1 week ago
We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive for. Thanks again, we appreciate your loyalty and and we look forward to seeing you again soon!
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Springfield, MA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Helpful, efficient front desk staff. Rooms are clean, very easy to use key card system. Room is quiet; didn't notice any hotel noise even though situated across from breakfast area. The price is good for the area. I'd stay there again for sure.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review, 1 week ago
We are thrilled to surpass your expectations and to hear you had a good stay. We value you as a guest and thank you for your business. You can choose to stay anywhere but you s stay with us so thank you again for your continued loyalty and faith in us!
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Boston, Ma
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

We stayed here after going to the Big E so we wouldn't have to drive home late at night. Great hotel newly renovated. Pleasant staff very helpful. Room was spacious, bed was comfortable. Great Price. Worth it to stay after a long day at the fair.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neesha P, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review, 3 weeks ago
Dear gmk516

Thank you for your review. I am glad to hear that your experience was nothing but GREAT! We look forward to welcoming you back soon and I will be sure to share your review with our team.

Sincerely

Tawfik Ridwan
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Merrimack, NH, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights while visiting The Big E. The hotel had been recently updated into a Best Western and everything looked new. The standard room was larger than what is offered at many hotels. The expanded continental breakfast included eggs and sausage and make-your-own waffles in addition to the traditional continental menu items. The hotel was quiet and the between room soundproofing was good. They have a gym and an outdoor pool (closed for the season). Hotel was easy to find and less than 3 miles from The BIg E fair grounds. The day and night clerks were friendly, courteous and helpful.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neesha P, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review, 3 weeks ago
Dear Kenneth P

Thank you for sharing this great review of your recent stay here at Best Western Springfield West inn. We loved having you with us and are thrilled that you enjoyed the accommodations and service you received while with us.

I will be sure to share your kind words with our entire Hotel team, and speak for everyone when I say we look forward to welcoming you back to The greater Springfield area – and hope it will be soon!

Warm regards,


Front desk Manager
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Rindge, New Hampshire
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 14, 2014

We stayed at this hotel while attending the BigE. The BigE is a 17 day event with a visitor count of over 1 million people. One would expect thar hotel rates would be at premium levels due to supply and demand. However, the room rate was reasonably priced and the room we were in was recently renovated. The room was clean and comfortable and came with a complimentary breakfast of assorted items such as make your own waffles, scrambled eggs, sausages, toast, bagels, assorted cereals etc,,,,,,, We will be staying at this hotel every time we are in the area and is highly recommended

Room Tip: We were on the fourth floor and our room was recently renovated. I believe at least, all the rooms o...
See more room tips
  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westspringfield429, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review, September 16, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. It is great to hear that you have enjoyed your stay with us. We just finished our renovation two weeks before the Big E started, so all of our rooms and public spaces are brand new. Rest assured that we will take your comments as further encouragement within the team to ensure personal service and a warm welcome for your next visit. All the best and see you soon! Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Springfield West Inn

Address: 429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Springfield West Inn 2*
Number of rooms: 53
Official Description (provided by the hotel):
The BEST WESTERN Springfield West Inn is located on the Connecticut River just two miles from downtown Springfield. The location makes it easy to get to local destinations since we're located near the intersection of I-91 and I-90, less than 30 minutes from Bradley International Airport. The hotel's setting in West Springfield, MA is perfect for business travelers. Guests staying at the hotel have access to multiple large businesses like MassMutual Life Insurance Company, Smith & Wesson(R) and Baystate Health. If leisure is the reason for your stay, the hotel's location near Six Flags(R) New England, one of the largest theme parks in the region, is just five miles away. The Basketball Hall of Fame also calls Springfield, MA home. The hotel's property is three miles radius to the MassMutual Center, which hosts many concerts and events. Eastern States Exposition is nearby which features horse shows, trade shows like EASTEC(R), and "The Big E." ... more   less 
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Also Known As:
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma

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