Horrible experience at this hotel for a number of reasons. Terrible service (especially from manager Isabel Gil), attitude, dirty rooms, very dated.
I reserved a block of rooms at the Clarion for my wedding, as well as a suite for my husband and I. I asked to see the suite beforehand, made an appointment, came to the hotel and waited 25 minutes to speak with Isabel. She proceeded to show us a dirty room since the staff had not had a chance to clean it. For our inconvenience, she promised us the suite at the discounted rate. When I arrived at the hotel at 11:30 pm (in my wedding dress), Isabel refused to honor the rate and stood there arguing with me. Myself and my guests received ridiculous attitude from all of the front desk staff.
In addition, my guests ran into problems when they called to book their rooms, including being told that they were not allowed to get the discounted rate unless they provided an out of state area code...local phone numbers were not accepted for the room block rate. What?? We were also told that the bar closes at 2:00, but when we got there at 11:30 everything was closed and we were not able to hang out. Overall the hotel is very dirty and dated, and the staff is very rude. I very much regret having the Clarion as any part of my wedding.
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- Also Known As:
- Clarion West Springfield
- West Springfield Clarion