Arrived after making my reservation nearly a year in advance, to be told that my reservation had been lost. I have the print down to prove it. Nonetheless, they had no room for us, and suggested they might be able to get us a room at Econolodge,-owned by the same people - which I declined, as it is now used to house welfare recipients. Was just looking for the same service we had a year ago...and a spacious upscale place to relax after a busy day at a 'Horse Event'
The front desk manager was surly and not in the least, apologetic. We were both stunned!
We were blessed, indeed, to find better lodgings on very short notice. Candlewood Suites- you need a Staff Upgrade, and someone with computer skills might be a plus. I hope you read this and clean up your act!. We won't be back.
- Official Description (provided by the hotel):
- The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, BookIt.com, Expedia, Travelocity, Priceline, Hotels.com and Odigeo so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Hotel West Springfield
- Candlewood Suites West Springfield
- Candlewood West Springfield
- West Springfield Candlewood Suites