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“Shower snotball” 1 of 5 stars
Review of Red Roof PLUS+ West Springfield

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Red Roof PLUS+ West Springfield
2.0 of 5 Hotel   |   1254 Riverdale Street, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089   |  
Hotel amenities
Ranked #6 of 18 Hotels in West Springfield
NY
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Shower snotball”
1 of 5 stars Reviewed May 6, 2008

The hotel was renovated with the newly decorated Red Roof Inn decor. It looked nice, a little small but it was fine. The bedding had hairs in it like it hadn't been changed and the shower curtain had a huge snotball the size of a quarter. The room obviously wasn't cleaned. I complained to the front desk and the man at the desk just said "oh sorry", never offered any refund or anything. I called the Red Roof Inn corporate headquarters and a nice lady was very apologetic and offered a refund but in the end sent a voucher for a free stay. I know it may have been a fluke but I won't stay at Red Roof anymore- not even with a FREE voucher.

  • Liked — Newly designed interior
  • Disliked — Lack of cleanliness
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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176 reviews from our community

Traveler rating
    46
    75
    33
    12
    10
See reviews for
39
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
ME
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2008

The clerk at the counter was VERY pleasant, even at 1am.
The room was VERY clean, the bed was comfortable, didnt feel like I needed to shower after sleeping in the bed, ect ect ect.
only problem i had was with the tv! (couldnt get the remote to go to actual channel #s, had to use up/down buttons)

My only real disapointment was that i didnt get a chance to check out the mexican restaurant next door.

All in all, was a very nice place to stop over at!

  • Liked — The pleasant attitude of the clerk at the front desk.
  • Disliked — the TV
  • Stayed December 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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cape cod
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2007

My husband and I stayed here for three nights. the hotel is very clean and the bed was great. the check in and out was quick and easy.
Lots of places to eat with in a couple of quick minutes in the car. would stay here again.

  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ridgefield, Connecticut
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 17, 2007

My friends and I stayed here 2 nights during the Big E. Overall, for the price ($80 per night) it was OK. The main reason we picked Red Rood was that its 1 of 5 hotels the Big E shuttle stops at--and our first 2 choices were booked full.

CLEANLINESS: The rooms appeared to be clean. There were a few gnats and a fly or 2 buzzing around our room. All 3 rooms we had booked had a bit of a stink to them--mostly stale cigarettes (all non-smoking rooms). And at least one person in every room complained about allergy-type problems the next morning (symptoms cleared after leaving the room),. We're convinved its due to the dirty a/c units each room had--which also contributed to the stink.

STAFF: No problems. No rude staff, even a few friendly hellos. I did try calling the front desk at 9am--no answer after 10-15 rings. Thats the only negative experience.

AREA: A sign in the lobby mentioned a problem with recent car break-ins. This isn't exactly a wam, welcoming area. But, what $80, right off the highway hotel is?

There are a ton of hotels and food options within 2 miles of the Red Roof. There are 3 restaurants adjacent to the hotel. We had drinks at "On The Border" a chain Mexican-themed place. I would NOT recommend Bickfords or B'Sharas (we had breakfast at both). Both places were extremely unorganized and the food was barely acceptable.

BIG E: The front desk will tell you to wait it front of Bickfords for the shuttle. Bickfords has a big half/circle driveway--you'd think the shuttle would pull right in there. THEY DON'T. You need to be waiting on the sidewalk next to the sign for the city buss. Otherwise, the shuttle will drive right past you.

So, for $80 on a weekend during the Big E--it was ok. I wouldn't mind staying there again if I had to. But, I'd definatly plan early next time and try to avoid Red Roof,

  • Liked — The Big E shuttle stops here.
  • Disliked — Located on a freary section of Riverdale St.
  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
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Dallas, Texas
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 24, 2006

I really enjoyed my stay at this Red Roof location,it was flawless,everything was close by,right of I-91,rooms were a good size micro/fridge was great my stay here was better than some hotels i paid much more for,this is a motel with hotel qualities staff were very friendly.

  • Stayed August 2006, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, New Hampshire
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 10, 2006

Very clean, quiet and recently renovated. Room was very clean, we stayed in a business class room with a microwave, refridgerator and desk. We switched rooms right away because the TV did not work in the first room we were given, the only thing we weren't pleased with was the TV service, they use a service called On Command. Bathroom was small, but shower curtain rod was curved which made the shower seem bigger and it had a water fountain shower head. Wi-Fi is offered by T-Mobile at 9.99 for 24 hrs or you could pay for the week, I don't recall the price. Entry to rooms are from the outside. Not far from supermarkets, shopping center, and several restaurants, also a movie theater nearby.

  • Liked — Cleanliness
  • Disliked — Having to pay for Wi-Fi
  • Stayed October 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 8, 2005

This room was a pleasant surprise. It was very clean and appeared to have been recently renovated. Even little details like faucet handles had been cleaned. There were no cobwebs or any other nasty dirt surprises. Check in and check out were taken care of quickly.

The night before we stayed at this Red Roof Inn, we found a better price online for our room, so we paid $84 when taxes, etc. were added in.

The king size bed was comfortable, good pillows, too. We got a good night sleep.

  • Stayed September 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale Street, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 18 Hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof PLUS+ West Springfield 2*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn

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