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“maybe it would have been better with kids” 2 of 5 stars
Review of Regency Inn and Suites West Springfield

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Regency Inn and Suites West Springfield
2.0 of 5 Hotel   |   21 Baldwin St, West Springfield, MA 01089   |  
Hotel amenities
Ranked #3 of 18 Hotels in West Springfield
Woodstock, Georgia
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
“maybe it would have been better with kids”
2 of 5 stars Reviewed October 13, 2013

the good: clean, comfortable bed, front desk was wonderful
if we had kids, they probably would have liked the pool

But we did not have kids. We instead were two couple travelling. It was a good thing we had adjoining rooms. They had the extra chairs and the coffee maker. We had the only phone. They had the key card and internet code, we had the Jacuzzi. We both overlooked the very noisy pool, which made sleep impossible until it closed and the lights were turned out. We had to ask for towels (which were promptly delivered). Which leads me to the recently renovated bathroom. What were they thinking? (see photos of shower) There was a Jacuzzi, which I suppose would have been great if we had wanted a Jacuzzi. There was a very narrow shower stall, sort of. Sort of, since it had NO SHOWER HEAD ... that was over the Jacuzzi, about four feet up the wall. The shower stall made a great closet, since we had no other hanging space.

Room Tip: avoid the rooms that over look the pool avoid the Jacuzzi rooms
See more room tips
Stayed October 2013, traveled as a couple
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210 reviews from our community

Traveler rating
    115
    45
    14
    9
    27
See reviews for
68
26
18
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 11, 2013

We are a group of ladies who look forward to our "Home away from Home" every year when we visit the Big E. We come from 4 different states and are consistently pleased with all aspects of the Regency Inn and Suites in West Springfield. It is managed beautifully. Bravo!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneonta, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

Only stayed one night but was surprised by the catered evening meal and the breakfast the next morning. Being so close to the fair made our trip very enjoyable. The beds were probably the most comfortable I've ever slept in while away from home.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Methuen, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

Friendly staff and clean modern rooms made my 6 nights very enjoyable. I felt like I was staying at friend's house instead of a hotel. Every morning there was a breakfast buffet and at night a catered dinner. The common room was peaceful and welcoming to all who stayed there and the pool was clean, cool, and indoors,

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Rhode Island
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2013

We stayed here again with our family for the Big E. and again were quite pleased. We had the same adjoining rooms near the pool which were great for our granddaughters (ages 6,10 and 12. They loved the pool after such a busy day. The rooms great, clean and beds & pillows comfortable.The staff is always helpful and friendly and B.V. outdid himself with dinner every night. We had unexpected family come during our stay and the staff went to great lengths to accommodate them..It was a little family reunion with most of our family there.......even a granddaughter flying in from from school in Chicago. They were made to feel welcomed and we can't thank the staff enough

Room Tip: With children we liked being near the pool.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

The service at this hotel was excellent. The location was excellent for a visit to the Springfield Fair. The staff had nice daily treats in the lobby and the staff was very attentive! We will be back next year!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 29, 2013

Pros: across from gate 5 is perfect location and parking included with room is huge during the Big E...any other time ...RUN to Riverdale road and stay at the many fine hotels located there or across bridge to Spfld Marriott and Sheraton.
Cons: No elevator, lobby is a mess..old furnishings to sit on and eat at tables. Room "numbering" is from another planet..so disoriented..needed help finding staircase to 2nd floor room. broken curtain rod on window outside room when I finally found it
Room had mouse trap behind side table, window screens had holes in them and did not open on 1st floor.
Tattered and worn out. No signs of bugs!!!!! or mice in my room !
Bring your own comforter!!!!

The people are very nice but there is soooo much work to be done to make it an OK place to stay but for 1 night convenience for big E..it worked for us.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Inn and Suites West Springfield

Address: 21 Baldwin St, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Regency Inn and Suites West Springfield 2*
Number of rooms: 48
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Also Known As:
Regency Inn And Suites West Springfield Hotel West Springfield
Regency West Springfield

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