I am very disappointed with the B&B owners (Jack and Eileen) of the Fiddlers Green B&B and I am writing this review to warn others so they do not find themselves in a similar situation. Basically, I had a very similar experience that happened to another reviewer (Markaw77).
I booked a room in January 2013, directly over the phone with Eileen for a 2 night July stay. Eileen was very pleasant over the phone and told me that since I was so early to book a room, I was to get their best room for $150 per night. My credit card was charged for $300 back in January in advance of our stay.
I called the Inn 2 weeks ago to confirm my stay. Eileen answered and she told me she did not have any record on my reservation for me and she needed to "research" her files. She called me back within 30 minutes to say that she found my information, but she claimed she thought she never "charged my credit card" and there is no reservation for me. Meantime, I had found my statement as proof that I paid. She then said that there were no rooms available at the Fiddlers Green B&B, but that she could put me up at their "sister" B&B, the Claddagh Inn.
After I hung up, I read the Tripadvisor reviews on the Claddagh (which are not at all favorable)and immediately called the owners back to cancel my reservation and to request my full refund. Eileen told me that they had a "21 day cancellation policy" (the day I called was actually 21 days from my upcoming reserved stay) and she needed proof that my card was actually charged. I told her that I would scan my statement, emailed her the proof and I formally cancelled my reservation and requested my refund.
Meantime, I decided to check the cancelation policy that Expedia, Orbitz and Travelocity have when you book through them. Now I became very upset and angry to find that the Fiddlers Green Inn actually had 2 rooms available when I used the SAME DATES for my stay and their booking cancelation policy was only 14 days! The price for the rooms were $175 - $179. So it appears that these owners were unwilling to honor my prepaid reservation which was fully paid for because they thought they could sell the 2 rooms at a higher rate. The rates for The Claddagh Inn are priced at $150, but the rooms are much smaller and furthermore, I had already paid for a stay at the Fiddlers Green Inn, not a second class establishment.
I did not receive a confirmation email to my cancelation request so I had to send 2 other emails as follow-up the following week. I then called the owners midweek and Jack indicated that my refund was "taken care of". I waited a full week and when I still never received any confirmation, I called my credit card company to claim a formal dispute. I sent another email to Fiddlers Green Inn to inform them that I placed a dispute and that I expected a refund. This triggered a response! I did receive a phone message back from Eileen. She indicated that she did process my refund and she could not understand why I was so upset! She apologized for the misunderstanding, but she never admitted to the fact that they actually had rooms available at The Fiddlers Green Inn even though they wanted to place me at their "sister" B&B.
I ended up securing a local hotel in the area for my stay. Meantime, as I write this review, I can still today see that the Fiddlers Green B&B still has 1 room available for the dates I wanted! I don't understand why this establishment would lie to their guests.
- Also Known As:
- Cape Cod Fiddlers Green Inn West Harwich, MA, United States
- Official Description (provided by the hotel):
- FiddlersgreenInn is a three bed room bed and breakfast home on an acre of land set back away from the road we serve a full breakfst allthe rooms have the same amenities central air cable tv wi fi private baths four poster beds there is a swiming pool on the property heated in season we are a sister Inn to the Claddagh inn that has a full service retaraunt located on the same property.We are 80 miles from Boston 8o miles from Providence RI. We are located a short distance from Nantucket sound four golf courses and salt and fresh water fishing ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Hotels.com, Venere and Tingo so you can book your Cape Cod Fiddlers Green Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.