We have only been here twice, exactly two years apart so maybe others who go more often will have a different experience. The first time, December 2011, I took my husband for his 50th birthday. I let the restaurant know it was a special night, and made sure MIng Tsai was in the house that night. My husband and I, along with our two well behaved girls, were seated in a central location, received the best service, and Ming stopped by to sign a cookbook for my husband. The place was packed, operating at full staff, and we had a super night. The second time was the complete opposite. When we went (also on a friday night like last time) in Dec 2012, Ming was not there, the place was deserted, the Maitre D' glanced at the girls, and sat us in the furthest corner, IN AN UNHEATED ROOM, next to another family that had children. Are you kidding me? There were perhaps seven customers in total in this large restaurant, and they sat us in an empty unheated room, without so much as leaving a table between us and the other family? It was beyond atrocious. While I value their GF menu, and their signature lobster dish is excellent, I don't think I can find it in my heart to patronize Blue Ginger again after being treated so shabbily. There are too many good restaurants out there that value their customers whether the owner is present or not. Shame on you, BG!
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