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“Friendly, helpful Front Desk Help at this Hotel!” 5 of 5 stars
Review of Extended Stay America - Boston - Waltham - 32 4th Ave.

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Extended Stay America - Boston - Waltham - 32 4th Ave.
2.5 of 5 Hotel   |   32 Fourth Ave., Waltham, MA 02451 (Formerly Extended Stay Deluxe )   |  
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Ranked #9 of 11 Hotels in Waltham
Boston
1 review
“Friendly, helpful Front Desk Help at this Hotel!”
5 of 5 stars Reviewed October 2, 2013

Just wanted to write a quick review to note how helpful and kind the front desk staff was during a recent visit to the Extended Stay America Hotel at 52 4th Avenue in Waltham, MA. I recently found myself there while in the midst of an emergency. The person at the front desk in the lobby was so kind and helpful, it left a very positive impression on me. I will be sure to send my friends, colleagues and relatives there because the staff is so helpful. The front desk person could have been less than helpful, or found a reason not to help me, like is the case at other places, but she was very kind, friendly, and helpful.

Stayed September 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, October 4, 2013
Thank you for your extremely positive remarks about your experience with us. I am so glad to hear that our staff took such great care of you during your time of need. We strive to provide each guest with the comforts of home and great service. I am pleased we achieved this goal during your stay.

We hope that you will remember us for next time. We look forward to taking care of you again. Best of luck and safe travels.
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47 reviews from our community

Traveler rating
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    7
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Bengaluru (Bangalore), India
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 28, 2013

Reached this hotel at around 8:00 PM in the evening. The location of this hotel is not so good for dinner, especially if you don't know your way around it. Finding a restaurant nearby was some effort. Most of them close after 8:00/9:00 PM. The room was slightly too small for a family of three (husband wife and a four year old. However, there's a kitchenette there - and it functions well. complimentary small breakfast is served and does not account for much - since it is quite frugal. Even after having one here, you must go out and have another one!!!! The breakfast too closes really early, that is does not stay open till 10:00 AM. Otherwise room and bathroom are clean and well maintained.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, October 1, 2013
I first want to take the time to thank you for sending in a survey. The area has a lot of offices so restaurants can seem a bit away. But staff is always here for directions. I apologize our grab-and-go breakfast did not meet your expectations; it is designed more for people on the go that don't have time to utilize the full kitchens in the room.

But over all I am happy your experience was good and I hope you choose extended Stay for you future travel needs.
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Columbus, Ohio
1 review
5 of 5 stars Reviewed September 23, 2013

We were in Boston for a short vacation and quickly found out that you cannot expect to get a room in the month of September without making a reservation in advance. We stumbled upon the Extended Stay in Waltham, Mass by accident while frantically trying to find a room and I'm glad we did. The staff was very helpful and pleasant and the room was spacious, clean and comfortable. Since Waltham is a suburb of Boston, we could be downtown in a matter of 20 minutes. It was an excellent place to stay and the area around the hotel is quiet and clean and there are plenty of shops and gas stations around it. I would highly recommend this hotel when you are visiting the Boston area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, September 27, 2013
Tim - Thank you so much for your kind words about the hotel and staff. We are all very glad that you enjoyed your stay and visit to Boston. You are correct about how difficult it can be to find rooms in the city this time of year. I am glad we were able to accommodate you and leave a positive, lasting impression about our company with you.

We hope that we can be of service to you and your family again. Thank you for your review once more.
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Oshawa, Canada
1 review
5 of 5 stars Reviewed September 16, 2013

In short, excellent. Stayed late August for one night when returning a son to BU. Spotless, spacious, comfortable, well-equipped, extremely reasonably priced. Front desk staff was polite and accommodating. Compared to previous experiences at hotels in Boston area priced much higher than Extended Stay, this was a delight. Would recommend it without hesitation and will avail ourselves of this hotel again definitely.
Location and amenities nearby were a non-issue, as we were staying here the night before moving a son into a new apt.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, September 17, 2013
Arlene - Thank you for reviewing your stay with us. I am so happy to hear that we were able to provide you both the experience and price you were looking for. There are few reasons to travel more important than bringing your child to college and we are proud to have been able to contribute in one small way to that experience for you.

We look forward to seeing you and your family again in the future.
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Baltimore, Maryland
1 review
4 of 5 stars Reviewed September 3, 2013

We chose Extended Stay America for an overnight stay when we took our daughter back to college in Cambridge because it was the closest place that offered a reasonable rate on a heavily booked weekend. We were very pleasantly surprised at the spacious, immaculate room (kitchenette included!) and were also impressed with the delightful outdoor pergola area. There were a couple of small glitches with our check-in, but Rose, the young woman at the registration desk, was particularly gracious and helpful in resolving those. We could not have had a better experience, and would recommend this hotel heartily to anyone.

Room Tip: Some non-smoking rooms seem to be too close to the smoking rooms--if your non-smoking room has a str...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, September 6, 2013
Ann - Thank you so much for staying at our hotel, and even more so, for taking the time to tell us about your stay. Your comments regarding your satisfaction with our amenities including the kitchen were well received. Also, I am very glad to hear that our associate Rose was accommodating and provided great customer service.

It's always nice to hear from guests about their stay. We truly appreciate the feedback. We hope you will choose to stay at our hotel in the future.
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Hartford, Connecticut
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 49 cities Reviews in 49 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 6, 2013

Spent one night. Overall was good, price was decent. Not much in area but we expected that. Room was OK. Bed not super comfortable. 4 of us in room so kids used pull out couch. If price is right its a decent place to stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, August 8, 2013
Thank you for staying with us and for taking the time to share your comments. The hotel did recently upgrade all the mattresses to brand new Serta pillow tops at this location only 6 months ago. While I am sorry that you didn't find your bed super comfortable, I am happy that your family was able to take advantage of the new sleeper sofas. Your feedback is very important to us , so thank you for sharing. I hope your next stay will be even better.
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Colorado Springs, Colorado
Top Contributor
56 reviews 56 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 29, 2013

The room was clean and sufficient. The fitness room was ok. We didn't do breakfasts as we cook our own meals which is why we choose a hotel with a kitchen. The refrigerator was a good sized.

My only real complaint was, the front desk was left unattended many times for long extended periods. I'll try to attach the photo of the sign posted at the front desk.

The reception area was quite dirty. Not a good first impression. Luggage carts broken.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review, July 31, 2013
Thank you for taking the time to provide feedback about your stay. It is very important to us. I am glad to hear that your room was clean and sufficient for your needs. I'm happy that you appreciated the kitchen and the full-sized refrigerator. It does come in pretty handy. Still, I am sorry that our front desk staff were not around when you needed assistance. We often need to step away from the desk briefly to assist other guests, and so we do use a sign as you suggested. We also try to schedule additional staffing during peak seasonal times, and will work to make sure we have more staff on the clock moving forward so these types of situations are not repeated.

Thanks again for your feedback, and we do hope to serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Boston - Waltham - 32 4th Ave.

Address: 32 Fourth Ave., Waltham, MA 02451 (Formerly Extended Stay Deluxe )
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Waltham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Waltham - 32 4th Ave. 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Extended Stay Deluxe Boston Waltham Hotel Waltham
Extended Stay Waltham
Waltham Extended Stay

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