I had the extreme displeasure of staying here last week. Unfortunately, the local hotels were booked out.
By comparison, I have had the pleasure of staying at the Westin which is about 200 yards away with a room rate of ~$219. At the Homestead, I paid the room rate of $235. What did I experience?
The stench of cheap disinfectant upon entering the building.
The only elevator was broken.
Water dripping from the hallway ceiling.
The desk attendent was not at the desk upon my arrival or departure.
Dirty, worn out carpets in the common areas.
A room that smelled of old smoke, stale beer, body odor, urine, and disinfectant.
An air conditioner, that, while it did barely work, made a terrible racket.
Carpeting in the room that was so old, worn out, and dirty, that I kept my shoes on at all times.
Given the filth of the room, while I did not get any bedbug bites, I hardly slept due to concerns about what animals might come emerge when the lights were out.
I went to bed at 11 PM. Due to the noise of the air conditioner and wondering about cockroaches and rats, I awoke at 1:30. My limo pickup was not until 8 AM. However, to escape this building, I called a cab and checked out around 5 AM since paying to ride in a cab was preferable to staying at the Homestead any longer.
In addition to the filthy, dilapidated state of the Homestead, the other issue was the room rate. The Homestead price gouges. The card in the room indicated a maximum room rate of $200. I don't know if charging me $235/night was legal. Regardless of whether it was illegal, it leaves a very bad taste in my mouth. This is a terrible place. I emailed, complaining about my experience >48 hours ago and there has been no response.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I recently received a copy of your review of our hotel. I would like to give you my most heartfelt apology that the condition of our hotel was not to your liking.
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We work very hard to ensure that our rates are appropriately placed with respect to the other hotels in the area and I am confident that when looking at all Waltham area hotels at the same time for the same date(s) of stay we represent one of the best values in the area. I apologize if the rate card that was displayed in your room had an incorrect rate on it.
Our email system has been double checked and, unfortunately, we are unable to find the email you sent to us. We would be more than happy to speak with you if there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page.
Thank you for providing us with your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.