I love Boston and the city but on this visit we stayed about 30 min out from downtown - and that's not something I'll do again. The hotel staff had to be contacted twice for housekeeping and we didn't receive a wake up call requested. the worst part was upon check out, our room had been charged twice as part of a reservations issue. The shift supervisor was rude not only to myself and my mother but also to my fiance who was working to rectify the situation. It took almost 10 days to receive the refund promised but the attitude of hotel staff was completely disappointing
The room was average, room service overpriced and they charged for self parking when adjacent to the hotel they have a paved lot..
If you're going to Boston for business or pleasure, I highly recommend choosing something in the city center and paying more for it. it's worth every penny.
- Official Description (provided by the hotel):
- Only 15 miles from downtown Boston, The Westin Waltham Boston offers guests the opportunity to explore the city while providing the space to relax that most city hotels do not. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Waltham-Boston Hotel Waltham
- Westin Waltham Boston
- Waltham Westin