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“Waltham Westin” 5 of 5 stars
Review of The Westin Waltham-Boston

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The Westin Waltham-Boston
4.0 of 5 Hotel   |   70 Third Avenue, Waltham, MA 02451   |  
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Ranked #8 of 11 hotels in Waltham
GreenLeadersSilver level
Shreveport, Louisiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Waltham Westin”
5 of 5 stars Reviewed 3 days ago NEW

Awesome hotel just right outside the Boston area. Plenty of amenities within the hotel such as gym, spa, snack bar, etc. Room was extremely comfortable and spacious. Hotel staff was courteous and knowledgeable. I would stay here again if afforded the opportunity.

Room Tip: Rooms about mid-level are awesome because they are closer to the ground floor and less noise level.
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Green Features: I have no knowledge of the hotel's environmentally-friendly practices.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 people have reviewed this hotel

Traveler rating
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    6
    3
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12
5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I'd stay in a Westin around the world any time, but not this one ! Forget the renovations, they are no excuse and not linked to my issues at all. First. Bed, pillow case covered in holes, took it to reception and asked for the bedding to be changed. (after my first night). Girl said, i must have requested green service. Pointed out that a. I had only been there one night, B. green shouldn't mean crap. She said she would "ask" house keeping to change the bedding. That night, checked, new pillow case, but that was it. there was in fact a stain on the bottom sheet, not big, but enough to know if they had been changed, and quite visible. I asked again, was told they had changed the bed, but would do it again next day. over the 5 days of my stay - the bedding never changed at all. The very visible stain remained. Breakfast. My colleague asked for the smoked salmon, lady brought out the Salmon benedykt - not a biggy, but he said thats not what i ordered. She said, yes it is ! He said no, what I ordered was the salmon, and pointed to it on the menu, no it's not she said. pointed out I did hear him, she walked off in a huff and returned some time later with the right order. I asked for poached eggs with the classic - first 2 days, i was told no, it couldn’t be done. I asked for a cappuccino, delivered in a take away cup, "because the one in the kitchen was too hard to use". No-one smiled, ever, for the 5 days. Actually the door guy did, and one girl at breakfast, who didnt seem to speak English, but seemed to try and be nice. I have never ever stayed in such a terrible Westin, with people who clearly do not care. Bar, (temporary) most items not available - attitude sucked. If you charged half price during the renovations, maybe, but you do not. Not good enough. this should not be acceptable.

Oh, still have not received an electronic copy of my bill – asked 3 times.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
1 review
4 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel is amazing. Thanks Rita, Mary and Gihon for making our first trip to Boston a great experience. Be prepared for renovations, parking and internet fees, but the commute to city was so manageable from this location. Many mornings we just drove the streets to avoid the traffic. Rooms are comfortable and you can enroll in the Go Green option with housekeeping. Would definitely stay here again.

Green Features: Go Green option for housekeeping was great. You can choose to skip a day of housekeeping in exchange for a gift card which can be used at the Starbucks in the lobby or redeemed for SPG points at the end of your stay.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishkill, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel located just outside the boston area.....love the green tea smell in the hotel as well as in all the soaps. rooms are nice as expected. if your going to a graduation here make sure you plan out a year ahead because they sell out quickly as we found out at the last minute overall a great place to stay .

Room Tip: king room on the 4th floor
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hood River, Oregon
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

Love this hotel, but they are renovating the restaurant and bar and boy is the hotel a mess. The problem is, they don't tell you when you make the reservation. The hotel expects to have the renovations completed by October, but best to avoid it until then

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tustin, California
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at the Westin Waltham several times over the past several years when we visit our son and his family who live in this area northwest of Boston. We have had mostly good experiences, found the staff friendly and helpful, the rooms adequately-sized and like that we can rent a car directly at the hotel. The hotel is under renovation at present, so visitors up through September of 2014 should ask to be located away from the wing where the construction noise can be heard. We did this and were not bothered at all. The only sour note came when we checked out very early on a Monday morning to catch an early flight. The desk attendant was somewhat surly, and we had to speak to a rather unfriendly night manager to get honor bar charges removed from our bill. Apparently, if you even put pressure on the items in the refrigerator - let alone move them, the system records that as a sale and you are charged. This is not clearly marked or explained, which it should have been.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelyabinsk Oblast, Russia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for 3 weeks on a business trip.
The hotel is very spacious and has a lot of amenities listed (however, I did not have a chance to visit most of them because of lack of time). The reception staff is very friendly and attentive. On the day of my check-in, there were several issues with my room, the Wi-Fi was not working and there was no fridge and microwave oven as it was requested from the start. These issues were resolved quickly. By the way, didn't like the microwave, it smelled funny and had instructions in French, but I made my piece with it.
The room was quite nice, big enough to walk and think. They provide complementary water and a Starbucks coffee machine in your room (the last one was great, I used to get up really early that time because of jet-lag, and a cup of coffee was a great help). Be careful with that machine, however, it tends to leak a bit while preparing coffee, but this is due to unfortunate design, I guess. Supplies of coffee for the machine are restored every day by room cleaning stuff, which is nice.
The windows were big but could use renovation as there's chilly in the room when the weather was cold (March 2014 had incredibly low temperatures in Boston). The carpet was clean but had some unknown stains on it which were to stay there forever, I guess... The size of the bed was awesome, and the bed itself was comfortable (they use the Heavenly brand and are really proud of it), but the quality of the bedding and bathrobes was disappointing. They were polyester, not cotton, so I witnessed some magical effects with them (for example, static electricity charges crackling all over my bed, visible.... a little bit scary).
The TV is big, but sometimes slow and unresponsive . The wardrobe was big enough for all my stuff and I also found other furniture very useful. However, beware of USB charger ports on the table, the isolation there is not perfect and you can catch a tiny electricity charge to your fingers now and then.
The heat system was not helpful when it's cold outside. It was really chilly in my room despite the fact the heat was turned on to max temperature. Also, it was very noisy, you could actually wake up at night because of it.
The bathroom is fine, however I did not like the water temperature, too cold for my liking. The bathroom sink is large, and the counter is spacious and functional. There were plenty of clean towels and a big mirror. The hair dryer was also supplied, but it stopped working at some point (I guess, because of a malfunctioning outlet).
There's also a minibar in the room, but the prices are ridiculously high.
The room cleaning service was nice, regular and thorough. However, I did notice couple of days skipped for no reason. I really enjoyed their special eco-offer, which allows you to get $5 discount in the hotel restaurant and drinks lounge by skipping daily room cleaning.
The walls, however, were thin enough for me to hear conversations in the neighbour rooms and in the hall. The weekend sleep-in was often interrupted at 9.30am by room service and cleaning stuff walking and talking outside. Also, I stayed on the 4th floor, and the renovations were being done there at the time, so the construction noise was also present.
There's a Starbucks on the first floor near the lobby which was extremely useful and great, despite the limited assortment of pastry, however, their working hours were a little disappointing, especially on the weekend.
The Wi-Fi quality was average. It is quite pricey, and there are 3 available options to use. I used the medium one (which allows you free browsing), but was not satisfied with the speed. Video conversations via Skype with that option are possible but painful. The signal also tends to weaken when I was lying on the bed, which was really unfortunate, because I had to get up and sit at the table when I was too tired to do that. I tried the premium access option, but failed to see the difference, unfortunately.
There were no good restaurants just outside the hotel except for Dunkin' Doughnuts, so I was visiting hotel restaurant. The stuff there was friendly and nice, coffee was great. The breakfast buffet offers a wide range of dishes, yoghurt was amazing, and I liked pretty much everything I tasted during these 3 weeks. Dinner, however, is really expensive. The food is good and the service is nice, but 50 dollars for an entree and a dessert seems like too much. I heard a lot of complaints from other guests on that topic and saw peoply walking away after taking a look at the menu.
The hotel offers you a Chrysler cab service, which is not outrageosly pricey, and this is nice. I used it twice to get to the Riverside station and was very pleased with the drivers (they were Greek).
An interegsting fact: when I stayed there, there was a small fire in the kitchen one day in the morning, but it was quickly put out. The smell stayed for one day on the first floor, but the measures were taken to get rid of it. The restaurant was moved to a business room for a couple of days while its premises were quickly renovated.

Conclusion: I would not recommend it if you're on a budget.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Waltham-Boston

Address: 70 Third Avenue, Waltham, MA 02451
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Waltham
#6 Family Hotel in Waltham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Waltham-Boston 4*
Official Description (provided by the hotel):
Only 15 miles from downtown Boston, The Westin Waltham Boston offers guests the opportunity to explore the city while providing the space to relax that most city hotels do not. ... more   less 
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Also Known As:
The Westin Waltham-Boston Hotel Waltham
Westin Waltham Boston
Waltham Westin

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