Stayed for one night at the Westin Waltham for business. The hotel is located convenient to many tech companies in the area. Easy to find and get to.
My car was greeted by a bellman who promptly got my luggage out of the trunk. The bellman waited by my door while I signed forms with my driver. When I got out, he promptly walked away without so much as a word. I had to tap his shoulder to get his attention for a tip. He took it with a "thank you" then went back to his business. No other greeting, no directions to reception. I went inside and immediately noticed that much of the lobby is under construction. Okay, no worries, it has to happen from time to time. There was no sign indicating reception or check-in, other than a small "Starwood Preferred Guest" sign. I approached what I thought was the concierge station and stood in line behind someone making various arrangements. After about 5 minutes, he finished and the staff member asked for my last name, but did not actually say hello. Otherwise, check-in was efficient.
I was directed down to the left of check-in to find an elevator. After walking for a bit, I passed one, but mistook it for a freight elevator and followed the sign saying "Additional Elevators." I walked along, through their conference center and hit a dead-end. We never did find that other elevator. Upper hallways were dimmer than I would like and has an early 1990s feel to them.
The room itself was a bit dated, but clean, minus a few crumbles of "stuff" on the floor of the bathroom. The bed was, indeed, heavenly. The desk setup was good with plenty of power. Back to the bathroom...the lighting was very harsh and primarily came from florescent back-lighting around the mirror. This leaves your face relatively dark, which isn't great for a bathroom. The floor tile was in adequate shape, but the grout was very discolored around the (very old) toilet. The tile in the shower was a basic tan 4x4 tile that screamed low-end, and also had some grout and caulk issues. Not a great experience in that bathroom.
The TV was decent, the cable package was good. The (very old) alarm clock was maddeningly complicated, with no instructions and no obvious key combinations. In the morning, it took me literally two minutes to figure out the right key combination to turn off the bloody alarm. I will NEVER understand why hotels put out these overly complex clocks.
We had dinner in the restaurant. There were four of us and - oddly - all the tables were set for three. Service was slow and uneven, and the server did not know what many of the dishes were, but the food itself was pretty good. Over-priced, but okay. We retired to the bar. Despite the ample, comfortable seating around, there was no table service, and the barkeep was busy, so service was slow. And the selection was...limited.
All in all, an adequate experience. I'd come again, but would look at other options first.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 23, 2013
Thank you for taking the time to review our hotel and share the feedback from your recent stay. I want to apologize for the lack of service that you received throughout your stay and for the condition of your room. This is definitely not what you should expect from our hotel. I have shared your feedback with the hotel management team so that they can use this information as a training tool to further develop our team so that we can improve our service delivery. Additionally, we are in the final stages of our lobby renovation and are our full room renovation scheduled to begin in November 2013. I would like to thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.