I share the same with the others on 'extra' charges. In my case, I came by shuttle, but found selfparking charges [$15/day] on my folio, which is nonsense. When i checked in, while with a group on a master account, they booked me at $199 for one day on my card even though I was reserved for 3 days! I phone in my Starwood number days ahead but the front desk couldn't find it/me and I had to bring it down later. Of course I couldn't get into my room the next day and the magnetic cards [good i took two] didn't work very well with a desk agent finally coming up w/me to get me in. Finally they squared away how my room was to be billed, but the front desk had to ask a manager in order to do that. And as to other charges, etc., I was told internet was $9.95/day by Service Express everywhere in the hotel. Later the desk clerk told me the secret that the Lobby is free [but alas for only 2 hours]. They give you a password that you can use in your room, but going to the lobby every two hours [with the weakest signal] is not worth the trouble at times? Overall, the place is a joke: a multitude of polite staff who are not always consistent; bargain rates on the weekend with hidden/sneaky costs to up the bill. Room furniture is aging to say the least, although the place 'looks' like luxury. Food/meeting room services are a ripoff as well. I wouldn't stay here again unless there was no choice as many good hotels are very nearby, such as Courtyard, etc.

The hotel is just about to start a renovation from the bottom up which I will say in necessary. The guest rooms are tired, but certainly decent with great beds and pillows.

My review is largely about the service my husband (who was "as sick as a dog"during our stay) received, the staff knew my husband was ill and took amazing care of us, the hotel manager brought up NyQuil for him, while I was out they checked on him. They even sent up chowder (which I heard was pretty good). The hotel staff always greeted me by name and always asked how my husband was. They were simply wonderful, even on Christmas night.
We received calls and notes from the staff members checking on us and offering help in any way they could. . While they notes are probably sent to many guests by order of the boss who does that anymore. Come on. If that doesn't give you hope that good service is out there than I don't know what does.

I will chose to stay at this Westin Waltham whoever I need accommodations in that area. When the reno is done it will be that much more pleasant.

Kudos to the Westin Waltham and a big thanks!

This is a great hotel. The service is excellent, and the staff is friendly and attentive. The rooms are clean and well appointed. There is also a friendly and very professional AVIS car service available. I will continue to stay at this hotel whenever I visit the Waltham area.

I echo an earlier review warning to watch out for extra charges for various things. The hotel is fine and our rate for a stay at Christmas was very good, but it appears Westin has learned from airlines that it pays to charge for what used to be free or at least it is in many similar hotels. $15 a night for parking, $7.95 a day for wireless in the room and $7.95 for 15 minutes of Internet access Iin the lobby PLUS 79 cents a page for printing!