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“solid option” 5 of 5 stars
Review of Hilton Garden Inn Boston/Waltham

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Hilton Garden Inn Boston/Waltham
3.0 of 5 Hotel   |   450 Totten Pond Road, Waltham, MA 02451   |  
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Ranked #3 of 11 Hotels in Waltham
GreenLeadersBronze level
San Francisco, United States
1 review
“solid option”
5 of 5 stars Reviewed January 13, 2014

Comfortable accommodations and friendly staff. There is not much happening in Waltham but if you have to go there this is a solid option. Several decent restaurants deliver to the hotel, which is a great option especially in the winter months.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    142
    82
    37
    8
    5
See reviews for
103
48
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81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Russian first
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English first
Sewell, NJ, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 13, 2014

We were very happy with our stay here with one exception: Don't stay on the top floor. The fan/air return was extremely loud and sounded like a truck outside of the room. Internet access was somewhat slow overall. However, the entire staff was friendly and helpful and I would stay here again just for them!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 28, 2014
Hi, Sue.

I'm happy that you enjoyed your stay with us and we appreciate your review on Tripadvisor. I've taken your comments to our Chief Engineer and we are working on a resolution to this. It has not come up in the past and seems to be a new issue for us.
Thank you for choosing the Hilton Garden Inn. We hope to see you again in the future.

Regards,
Tim
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A TripAdvisor Member
3 of 5 stars Reviewed January 3, 2014

We arrived in the room at 11 pm. It was very warm. We were unable to lower the heat from 74 degrees! We switched thermostat to air conditioning to cool room down in order to get to sleep. We were comfortable under the comforter but it was chilly in the am! Overall we did not get a good night's sleep.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 10, 2014
Thank you for taking the time to review your stay on Tripadvisor. I'm very sorry to hear of the temperature issues you experienced in your room. We also received your comments directly to the hotel and are glad we had an opportunity to fix this for future guest.

Warm Regards,
Tim
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Somers, NY, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 27, 2013

Was in Waltham for a family wedding. Other family members were in a nearby hotel, but looking at TripAdvisor gave the Hilton a better review. After the stay, and talking with the other family members, we were VERY happy we made this decision. The Hilton was MUCH better.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 10, 2014
Rick,
I'm so glad that you enjoyed your stay. I'm very pleased that other reviews on Tripadvisor helped you decide to stay with us. I'm just curious to know if there was anything else we could have done to make it even more enjoyable and get a 5 star rating? We are truly striving to be the #1 option in Waltham.

Thank you,
Tim
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Masachusetts
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 26, 2013

We recently stayed here for after a Christmas party that was held at the hotel. The lobby of the hotel is very spacious and beautiful. The front desk staff was friendly and made check in very easy. Upon entering the room, we were amazed at how clean it was. The room it self was nicely decorated but a little tight near the desk area. To get to the window you had to squeeze between the end of the bed and the desk chair. Not a big problem because we didn't spend time gazing out the window. The bathroom was a nice size and had an amazing showerhead. Nice details include a Keuring with K-cups, a clock radio with hook up for IPod/IPhone, nice shampoo, body lotion etc and comfortable beds/pillows.

We did eat in the lobby restaurant at the breakfast buffet. The food was delicious and the staff was very nice. A good deal for $12.95.

Overall our stay was wonderful.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 10, 2014
First of all.. any and all Red Sox fans are welcome at our hotel, redsox721. :-) Thank you for the great review of our property. The Keurigs are a new addition to our hotel and I'm thrilled that we got them. What a great machine! We are continuing to tweak and improve our breakfast. Did you try one of our Chef Specials?

Regards,
Tim
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 17, 2013

I attended a workshop at this hotel duringthe beginning of a snow storm. The staff was very friendly and accommodating. Although the workshop administrators did not provide lunch, we went across the street and brought it back from Naked Fish. The manager, Gil Jimenez, was very accommodating and gave us complimentary sodas to drink with our food.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 10, 2014
Ali M,
Thanks for attending event at our hotel. We'll need to make sure to have a lunch option available the next time. Not every event manager provides one, but we've had a few trial runs where we opened the restaurant for lunch that worked well.

Tim
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Millis, United States
1 review
5 of 5 stars Reviewed December 17, 2013

I used hotwire.com, paid $88.00 for the room pre paid.....treated me as the rest. Great staff.....was allowed to check in at 10 am, had a company party down the road. The staff was very helpfull, and the bar looked nice.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review, January 10, 2014
Hi, Christian.
That is a great rate! Our guests aren't dollar signs and I'm ecstatic that you enjoyed your stay with us. Thanks for the wonderful comments on our staff.

-Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Boston/Waltham

Address: 450 Totten Pond Road, Waltham, MA 02451
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Waltham
#1 Romantic Hotel in Waltham
#2 Green Hotel in Waltham
#3 Business Hotel in Waltham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Boston/Waltham 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Boston/Waltham Hotel Waltham
Hilton Garden Inn Waltham
Hilton Waltham
Waltham Hilton

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