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“What You Expect......No More, No Less” 3 of 5 stars
Review of Holiday Inn Express Boston / Waltham

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Holiday Inn Express Boston / Waltham
2.5 of 5 Hotel   |   385 Winter Street, Waltham, MA 02451   |  
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Ranked #5 of 11 Hotels in Waltham
West Orange, New Jersey
Top Contributor
87 reviews 87 reviews
84 hotel reviews
Reviews in 69 cities Reviews in 69 cities
153 helpful votes 153 helpful votes
“What You Expect......No More, No Less”
3 of 5 stars Reviewed April 29, 2013

We had a friendly welcome and an adequate clean room with typical amenities. Breakfast was the usual but there were sufficient tables and food. The breakfast crew was polite and friendly. Nothing special but no complaints either. In other words, OK.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Boston / Waltham, responded to this review, July 9, 2013
Dear rojersey,

We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am delighted you found our rooms and staff service commendable. However, I apologize if some aspects of hotel service fell below your expectations. Your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Thank you again for your feedback. We hope to provide you with a better experience in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
    85
    102
    53
    10
    2
See reviews for
81
42
21
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2013

The room was sort of tight but I loved the window area of my 6th floor room. My doggie was able to jump from the ottoman to the window sill to sunbathe easily.
I was on business and it was very useful to have an in-room microwave and mini fridge.
The receptionist Charli Rose offered excellent customer service and Maria from Food service was excellent. Maria fell in love with my dog and offered treats for my dog, and she was extra helpful during a medical emergency that i had while i was there.
No pool onsite. No restaurant, but breakfast was more than what i expected. Okay gym and laundry room for those who stay for long periods of time.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England, North Dakota
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 23, 2013

Stayed here in order to visit Brandeis University. Front desk staff was welcoming; our room was very nice; free breakfast was pretty standard but fine; a bit tight on space. Location is in suburban highway/hotel zone convenient to Rte. 128/95 and downtown Waltham. Not wildly memorable, but that also means nothing was irksome or problematic!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niceville, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Driving up to the hotel, it was obvious this place has some stiff competition. I didn't have a problem with the way this Holiday Inn paled by comparison to its neighbors because the price was right. However, when the receptionist, Grace, appeared to offer second class service because we were not business travelers, that did bother me. She was gruff and offered misinformation about the commuter rail, "It doesn't go into Boston." I looked it up online and discovered it DOES go into Boston. Why not just say they don't offer non-business travelers shuttle service to the commuter line? Of course, when I called to make a reservation they said they did offer this service and said nothing about it being available only to business travelers. I felt like a second class citizen either way. I will not be stating here again.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review, April 23, 2013
Dear Majorabina,

Thank you for taking the time to write a review about your stay with us. I am happy to hear that you liked the property overall, but your interaction with the front desk is concerning. If you would like to contact me directly to discuss the matter further, please email me at mgagnon@plhghotels.com. Thank you for staying with us, and we do hope to have you as our guest again in the future!

Sincerely,
Melissa Gagnon
General Manager
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Albany, New York, United States
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

Good hotel and great price. The breakfast was PACKED! I don't know where all the people came from. None the less, most food was well stocked and the staff was working! Great check in, very Quick and polite. Standard room and very clean. Not much, if anything, around the hotel if you don't have a car. But safe area and very easy on/off I 95. I stayed here on July 2011 as well and had a great experience.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
158 reviews 158 reviews
25 hotel reviews
Reviews in 58 cities Reviews in 58 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed March 25, 2013

I decided to try a hotel in Waltham for my visit to the Cambridge area. Hotels in Cambridge and Boston are much more expensive. This Holiday Inn express is much like all others which is a good thing.

We were greeted by reception and they had noted and planned for our request for a quiet room. Unfortunately, there were a group of partiers that kept us up anyway.

The breakfast at all Hol Inn Exp are really poor in quality---processed vs real food but that's what you get for the price.

My one complaint is that the breakfast room TV was set on Fox "News" which I find very objectionable; a politically neutral, real news station would be a better choice.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

From the moment we arrived until the moment we left, our hotel stay was just wonderful. The rooms were clean, the beds were comfortable, the staff was friendly and helpful, the breakfast was great. I will be staying here next year again when we travel to Boston to watch our son wrestle again. It was a great hotel, so if you are in this area, be sure to stay here. You won't regret it.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Boston / Waltham

Address: 385 Winter Street, Waltham, MA 02451
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Business Hotel in Waltham
#4 Family Hotel in Waltham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Boston / Waltham 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Where business and history meet - the 'Holiday Inn Express Boston-Waltham'. Our Holiday Inn Express Boston-Waltham hotel is located along Route 128, America's technology highway. We offer 156 renovated guest rooms with our famous complimentary Stay Smart Cinnamon Roll and coffee to help start your morning right. Just minutes to Historic Lexington/Concord and only 20 minutes from Downtown Boston, Waltham is ideally located. We are surrounded by prestigious area Universities, we are 3 miles from Bentley College and Brandeis University and only 8 miles to Boston College and Tufts University. We offer business travelers complimentary shuttle service within a 3 mile radius to area companies: AstraZeneca, Fresenius Medical, Raytheon, Novell, SAP, Striderite, Thermo, Athenahealth, Unica and many more. High Speed Wireless Internet is available for those busy nights at work. Our business center will help you stay productive while you stay smart! Waltham's history, attractions, and convenient location make us an excellent place to visit. Experience the best value in Waltham and Stay Smart at the Holiday Inn Express hotel in Waltham. ... more   less 
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Also Known As:
Holiday Inn Express Boston / Waltham Hotel Waltham
Holiday Inn Express Waltham
Holiday Inn Waltham
Waltham Holiday Inn

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