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“If your not traveling on business, you may want to look elsewhere” 3 of 5 stars
Review of Holiday Inn Express Boston / Waltham

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Holiday Inn Express Boston / Waltham
2.5 of 5 Hotel   |   385 Winter Street, Waltham, MA 02451   |  
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Ranked #5 of 11 hotels in Waltham
Niceville, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“If your not traveling on business, you may want to look elsewhere”
3 of 5 stars Reviewed April 19, 2013 via mobile

Driving up to the hotel, it was obvious this place has some stiff competition. I didn't have a problem with the way this Holiday Inn paled by comparison to its neighbors because the price was right. However, when the receptionist, Grace, appeared to offer second class service because we were not business travelers, that did bother me. She was gruff and offered misinformation about the commuter rail, "It doesn't go into Boston." I looked it up online and discovered it DOES go into Boston. Why not just say they don't offer non-business travelers shuttle service to the commuter line? Of course, when I called to make a reservation they said they did offer this service and said nothing about it being available only to business travelers. I felt like a second class citizen either way. I will not be stating here again.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review, April 23, 2013
Dear Majorabina,

Thank you for taking the time to write a review about your stay with us. I am happy to hear that you liked the property overall, but your interaction with the front desk is concerning. If you would like to contact me directly to discuss the matter further, please email me at mgagnon@plhghotels.com. Thank you for staying with us, and we do hope to have you as our guest again in the future!

Sincerely,
Melissa Gagnon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Albany, New York, United States
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

Good hotel and great price. The breakfast was PACKED! I don't know where all the people came from. None the less, most food was well stocked and the staff was working! Great check in, very Quick and polite. Standard room and very clean. Not much, if anything, around the hotel if you don't have a car. But safe area and very easy on/off I 95. I stayed here on July 2011 as well and had a great experience.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
148 reviews 148 reviews
25 hotel reviews
Reviews in 54 cities Reviews in 54 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 25, 2013

I decided to try a hotel in Waltham for my visit to the Cambridge area. Hotels in Cambridge and Boston are much more expensive. This Holiday Inn express is much like all others which is a good thing.

We were greeted by reception and they had noted and planned for our request for a quiet room. Unfortunately, there were a group of partiers that kept us up anyway.

The breakfast at all Hol Inn Exp are really poor in quality---processed vs real food but that's what you get for the price.

My one complaint is that the breakfast room TV was set on Fox "News" which I find very objectionable; a politically neutral, real news station would be a better choice.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

From the moment we arrived until the moment we left, our hotel stay was just wonderful. The rooms were clean, the beds were comfortable, the staff was friendly and helpful, the breakfast was great. I will be staying here next year again when we travel to Boston to watch our son wrestle again. It was a great hotel, so if you are in this area, be sure to stay here. You won't regret it.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

We stayed at the Holiday Inn Express Waltham in February following a large snow storm and then experienced a snowfall while there. We felt safe and comfortable and were able easily to call out for delivery for food one night. The hotel staff was very friendly and helpful; we especially want to thank Charli for her warm hospitality. The hotel was clean and room was attractive. The breakfast measured up to our expectations for a delicious, variety of breakfast choices. We had paid high prices for lodging when our family members lived in Cambridge and are glad that excellent, more economical lodging is available near them now that they are in Lexington.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 6, 2013

Stayed for business so location was perfect, but if you're here for the city (and don't have a car) you'll be a bit stuck.
Staff were really friendly and helpful, room and bathroom both clean, big flat screen tv, good coffee machine in room, and heating that you can change. Breakfast room is functional, and included breakfast buffet is basic but has lots of choice.
Worth signing up for free to their priority club at reception when you arrive as you then get the better rooms I think (I got the end room with big windows and had a note saying welcome to priority customers....)
If you're looking for somewhere outside Boston (perfect for Waltham businesses), that is clean, quiet and comfortable (and a great price compared to similar options nearby), then go for it!

Room Tip: Worth signing up for free to their priority club at reception when you arrive as you then get the be...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 4, 2013

Typical Holiday Inn Express quality and service. Came in late at night for a one night stay on business, the front desk was polite and the room was already available. The room itself was very small, I was on the first floor with cars directly outside the window. The king sized bed took up most of the room but it was serviceable. Only negative was quite a few stray hairs were found in the bathroom. Heating worked fine. Breakfast buffet was your typical "hot breakfast". Probably the best value in the immediate area if you're in Waltham.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Boston / Waltham

Address: 385 Winter Street, Waltham, MA 02451
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#4 Romantic Hotel in Waltham
#4 Family Hotel in Waltham
#5 Business Hotel in Waltham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Boston / Waltham 2.5*
Official Description (provided by the hotel):
Where business and history meet - the 'Holiday Inn Express Boston-Waltham'. Our Holiday Inn Express Boston-Waltham hotel is located along Route 128, America's technology highway. We offer 156 renovated guest rooms with our famous complimentary Stay Smart Cinnamon Roll and coffee to help start your morning right. Just minutes to Historic Lexington/Concord and only 20 minutes from Downtown Boston, Waltham is ideally located. We are surrounded by prestigious area Universities, we are 3 miles from Bentley College and Brandeis University and only 8 miles to Boston College and Tufts University. We offer business travelers complimentary shuttle service within a 3 mile radius to area companies: AstraZeneca, Fresenius Medical, Raytheon, Novell, SAP, Striderite, Thermo, Athenahealth, Unica and many more. High Speed Wireless Internet is available for those busy nights at work. Our business center will help you stay productive while you stay smart! Waltham's history, attractions, and convenient location make us an excellent place to visit. Experience the best value in Waltham and Stay Smart at the Holiday Inn Express hotel in Waltham. ... more   less 
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Also Known As:
Holiday Inn Express Boston / Waltham Hotel Waltham
Holiday Inn Express Waltham
Holiday Inn Waltham
Waltham Holiday Inn

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