Driving up to the hotel, it was obvious this place has some stiff competition. I didn't have a problem with the way this Holiday Inn paled by comparison to its neighbors because the price was right. However, when the receptionist, Grace, appeared to offer second class service because we were not business travelers, that did bother me. She was gruff and offered misinformation about the commuter rail, "It doesn't go into Boston." I looked it up online and discovered it DOES go into Boston. Why not just say they don't offer non-business travelers shuttle service to the commuter line? Of course, when I called to make a reservation they said they did offer this service and said nothing about it being available only to business travelers. I felt like a second class citizen either way. I will not be stating here again.
- Official Description (provided by the hotel):
- Where business and history meet - the 'Holiday Inn Express Boston-Waltham'. Our Holiday Inn Express Boston-Waltham hotel is located along Route 128, America's technology highway. We offer 156 renovated guest rooms with our famous complimentary Stay Smart Cinnamon Roll and coffee to help start your morning right. Just minutes to Historic Lexington/Concord and only 20 minutes from Downtown Boston, Waltham is ideally located. We are surrounded by prestigious area Universities, we are 3 miles from Bentley College and Brandeis University and only 8 miles to Boston College and Tufts University. We offer business travelers complimentary shuttle service within a 3 mile radius to area companies: AstraZeneca, Fresenius Medical, Raytheon, Novell, SAP, Striderite, Thermo, Athenahealth, Unica and many more. High Speed Wireless Internet is available for those busy nights at work. Our business center will help you stay productive while you stay smart! Waltham's history, attractions, and convenient location make us an excellent place to visit. Experience the best value in Waltham and Stay Smart at the Holiday Inn Express hotel in Waltham. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Boston / Waltham Hotel Waltham
- Holiday Inn Express Waltham
- Holiday Inn Waltham
- Waltham Holiday Inn