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“Above average but it COULD be great” 4 of 5 stars
Review of HYATT House Boston/Waltham

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HYATT House Boston/Waltham
3.0 of 5 Hotel   |   54 Fourth Avenue, Waltham, MA 02451 (Formerly Hyatt Summerfield Suites Boston/Waltham)   |  
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Ranked #6 of 11 Hotels in Waltham
Knoxville, Tennessee
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
“Above average but it COULD be great”
4 of 5 stars Reviewed November 12, 2012

This is definitely above average for the price. But they need to spend a little money on their maintenance department because the maintenance is very sloppy. i.e missing floor tile in the main elevator, non-functional partition doors and lock in the room, broken toilet seat, torn sheets, etc. Simple and inexpensive stuff to fix and not a huge deal. So it is a pretty nice place, in an excellent location and a reasonable price. But the maintenance is obviously lacking and sloppy. The room was spacious and clean. No real complaints. I would return.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    104
    102
    44
    18
    6
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112
30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • French first
  • German first
  • Spanish first
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English first
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2012

For business travel this is the perfect hotel. There is nothing there within walking distance but it has easy access to the I95 and Waltham is a short drive away. These lodgings are more like small apartments than hotel rooms and they are stylish, comfortable and well stocked. The appliances and dishes are clean and new, unlike some suite hotels I've stayed in. There is a good Business Center and guest laundry, the breakfast selection is better than good and the staff are always pleasant and helpful (particularly Janice, who always remembers me). I travel extensively for work and this is one of my favourite places to stay; it kind of feels like coming home.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COLUMBUS OHIO
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 17, 2012

Really quite excellent AS LONG AS it's not full.
Suites are huge and very comfortable, but no thought given to soundproofing walls & ceilings.....shame.
2 bedrooms/2 bathrooms plus kitchen/lounge area. Very Clean.
All very nice, - breakfast area gets a bit overcrowded at times.
Staff very helpful and polite.
Anything you might reasonably want is available from the small but well-stocked store next to Front Desk. WiFi was fast & free as i recall, so was parking. Nice location too.
Would go back again, happily....bit expensive for one person traveling alone though.

Room Tip: Just ask for 'away from others but near an elevator'
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Top Contributor
118 reviews 118 reviews
70 hotel reviews
Reviews in 92 cities Reviews in 92 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed October 16, 2012

We rented a two-bedroom suite to host our international friends, and this was a fantastic home base to show them New England. There were many options for breakfast: hot eggs, waffles, fruit, yogurt, cereal, breads and muffins. In addition, there was food offered in the evenings, Monday thru Thursdays, which turned out to be more than enough for dinner. We never even needed to use the full kitchen in our suite since they provided cooked food for us. The beds were comfortable, and the three flat screen TVs in the suite were downright decadent. The price was reasonable considering the two King master bedrooms, with breakfast and dinner included (at least for most of the week.) I would recommend this hotel to anyone.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

We ended up with a 2 bedroom suite with a full kitchen and 2 full bathrooms. I don't remember booking such a large room for just my husband and myself but it was a very nice surprise! The rooms and bedding were clean and having a large living room was nice to relax in.

The decor was modern and very home-like. The beds were so-so - not the softest but still comfortable. The flat screen TV and free Internet were both pleasant amenities.

We were on the first floor and very close to the lobby, business center and small fitness facility. The workout equipment was modern and well taken care of even though the room was small. One large weight machine and some free weights were also available.

It is located in a business area with a few other extended stay hotels and not many restaurants close by - most were pizza and sub joints. It was a relief to return to an area that was free of congestion after visiting Boston one evening (approx 30 min away). I would stay here again!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 7, 2012

Writing this at 12:35am and hear people laughing and talking in multiple rooms plus footsteps above. It's fully booked Saturday night but the walks let all the sound through. The breakfast area can't handle a full house. We have to bring breakfast back to the room (sub par bacon and cold "scrambled" eggs. Like the Hyatt House in Burlington much better but it was booked.

Rooms are updated with flat screens but our kitchen was missing a lot of utensils, thermostat was broken (on Friday they said they'd replace it Saturday but never did).

Also this is a hotel you need to drive to get anywhere. The Burlington one has shops and restaurants just across the street.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 24, 2012

Good news: I found the front desk staff to be very friendly, professional and helpful.

Bad news: There is no cellphone service in this hotel. One of the front desk staff told me she goes outside on the sidewalk to the right to make cellphone calls. I was there for a week on business - was I supposed to call my clients standing outside on the sidewalk, with mosquitos and no privacy? Do they want us to use their in-room phone service that badly? I guess so.

More bad news: Not exactly the cleanest place in town. Dead cockroach in bathroom, long black hairs on "clean" towels. Maid service is not too thorough (they didn't refill paper or shampoo or replace washcloths). I only had them service my room once, and they were in there for only a few minutes (I happened to show up when they were entering, and waited nearby until they finished - which was faster than I could have imagined. Maybe they were fast because they didn't want me to wait too long?) But they too were very nice, and without attitude when I requested the missing items. (I should also mention that I asked them to change the sheets and they said no - albeit very nicely; only on Wednesdays or Saturdays are sheets changed.)

More bad news: The TVs stop working frequently. It happened to me twice, and I had no TV in the bedroom for the last 3 nights of my stay. It also happened the last time I stayed at this hotel, and the guy who came to fix it the first day this time told me they have all sorts of problems with their TV service.

Lastly: the manager emailed me that she wanted to call and apologize for everything (the front desk had already credited me for one night's stay), and I wrote back a nice note with my phone number. She confirmed receipt of my email, and never called. Had she called, I probably would not have written this negative review - as there might have been good reasons for all of these issues...

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about HYATT House Boston/Waltham

Address: 54 Fourth Avenue, Waltham, MA 02451 (Formerly Hyatt Summerfield Suites Boston/Waltham)
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Waltham
#5 Business Hotel in Waltham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT House Boston/Waltham 3*
Number of rooms: 136
Official Description (provided by the hotel):
Hyatt Summerfield Suites is an all-suite hotel that caters to all travelers, and is perfect for large families and the extended stay traveler. We offer spacious 1 and 2 bedroom suites featuring the Hyatt Grand Bed, along with LCD HDTVs, DVD player, and a full kitchen. Enjoy a complimentary full hot breakfast and our complimentary WiFi. A complimentary evening social featuring hot appetizers and beverages is available Monday through Thursday. Earn Hyatt Gold Passport Points. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Boston/Waltham Hotel Waltham
Hyatt Summerfield Suites Waltham
Summerfield Suites Waltham
Hyatt Waltham
Waltham Hyatt
Waltham Summerfield Suites

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