Writing this at 12:35am and hear people laughing and talking in multiple rooms plus footsteps above. It's fully booked Saturday night but the walks let all the sound through. The breakfast area can't handle a full house. We have to bring breakfast back to the room (sub par bacon and cold "scrambled" eggs. Like the Hyatt House in Burlington much better but it was booked.

Rooms are updated with flat screens but our kitchen was missing a lot of utensils, thermostat was broken (on Friday they said they'd replace it Saturday but never did).

Also this is a hotel you need to drive to get anywhere. The Burlington one has shops and restaurants just across the street.

Good news: I found the front desk staff to be very friendly, professional and helpful.

Bad news: There is no cellphone service in this hotel. One of the front desk staff told me she goes outside on the sidewalk to the right to make cellphone calls. I was there for a week on business - was I supposed to call my clients standing outside on the sidewalk, with mosquitos and no privacy? Do they want us to use their in-room phone service that badly? I guess so.

More bad news: Not exactly the cleanest place in town. Dead cockroach in bathroom, long black hairs on "clean" towels. Maid service is not too thorough (they didn't refill paper or shampoo or replace washcloths). I only had them service my room once, and they were in there for only a few minutes (I happened to show up when they were entering, and waited nearby until they finished - which was faster than I could have imagined. Maybe they were fast because they didn't want me to wait too long?) But they too were very nice, and without attitude when I requested the missing items. (I should also mention that I asked them to change the sheets and they said no - albeit very nicely; only on Wednesdays or Saturdays are sheets changed.)

More bad news: The TVs stop working frequently. It happened to me twice, and I had no TV in the bedroom for the last 3 nights of my stay. It also happened the last time I stayed at this hotel, and the guy who came to fix it the first day this time told me they have all sorts of problems with their TV service.

Lastly: the manager emailed me that she wanted to call and apologize for everything (the front desk had already credited me for one night's stay), and I wrote back a nice note with my phone number. She confirmed receipt of my email, and never called. Had she called, I probably would not have written this negative review - as there might have been good reasons for all of these issues...

My family and I stayed just one night near Boston on our vacation. The two bedroom suite was ideal for two adults and four kids. Plenty of space to spread out plus two bathrooms and three televisions helped keep the peace. The pool is very nice but the gym was lacking in size and quality. The breakfast area is very open and relaxing. The food quality was OK but worth the convenience. Overall great stay for a big box hotel chain at a good price.

This hotel is perfect for young families. Offers wonderful amenities for kids, plus the fully-stocked kitchen (right down to the soap and paper towels!), combined with a generous breakfast buffet (complimentary) and "social hour" (a.k.a.: dinner!) during the week (various themes, certainly enough food to count for a dinner, especially for kids) helps offset the cost. Additional amenities including the pool and business center are real pluses. Rooms are spacious and the living room set-up make for great accommodations. I will admit that at check-in, the first room we were assigned did not appear to be as clean as I'd hoped (looked like the job was not well-done). I simply reported this to the desk and within 5 minutes, desk staff had personally hand-delivered a key to my door for another room down the hall. The whole thing took less than 10 minutes and the problem was efficiently solved with no further issues or questions, plus an apology! I have been very pleased with the service here and would recommend this hotel to others.