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“Outdated tired rooms” 3 of 5 stars
Review of TownePlace Suites Boston Tewksbury/Andover

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TownePlace Suites Boston Tewksbury/Andover
2.5 of 5 Hotel   |   20 International Place, @ North St, Tewksbury, MA 01876   |  
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Ranked #3 of 6 Hotels in Tewksbury
Branchburg, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Outdated tired rooms”
3 of 5 stars Reviewed July 14, 2014

Pros: breakfast were really good, surprising amount of variety & quality of the usual such level hotel's breakfast goods which are often very standard and lackluster with too much sugar, low quality starch often but here it was ok with the Quaker Oats instant oatmeal & nuts & raisins & high quality milk bottles; the exercise room is very nice; staff are spectacular, everyone is so so nice & helpful & willing to please; WiFi is super-fast (rare for most hotels)

Cons: maintenance is alright, housekeeping is really good but the outdated & very very tired physical room furniture & kitchen elements are in need of refreshing, 3 pans missing from 1 kitchen compared with another's, some dishes had crusty food left; wood ledge seems really dirty; tv software is really slow & non-HD; nothing nearby, anything requires driving (minus 1 Cracker Barrel & gas station 5mins walk away) so can find places closer to Boston

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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60 reviews from our community

Traveler rating
    5
    16
    25
    9
    5
See reviews for
23
13
2
14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Illinois City, Illinois
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 2, 2014

While this hotel bears the "Marriott" name, the property/service was disappointing. Shortly after we checked in our toilet "broke" (flush mechanism). When I called the desk, I was told to use another bathroom- not offered another room. There are no set pool hours-- I guess it was by invitation only. There is an odor in the rooms as well. A guest must work around the staff schedule -- to get any cleaning of the room. In many different instances during our two week stay, it was clear that management had no "Plan B." Maintenance man called off sick; no one available to help; lifeguard didn't pass drug test, so pool was closed- one day at 4:00pm when it was 90 degrees. There are better options available in the area. This hotel needs a complete makeover!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Burlington, Vermont
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 26, 2014

We stayed here for one night as we were in the area for a track meet at Fitchburg State University, which is about 40 minutes away. It was perfect to have a room with a full size fridge so we could empty our cooler and refreeze our ice for the next day. The front desk staff were friendly and efficient upon check-in. The room was very clean and there was plenty of bedding in the closet for the sofabed. The queen bed was comfortable with ample, fluffy pillows. Even though the room was right next to the elevator, we didn't hear it and the room was quiet. We, didn't use the pool but it looked clean and inviting. Breakfast was, as advertised, continental. There was a decent selection of cold cereal, fruit, muffins, yogurt, granola bars, juice, coffee and tea. Nothing fancy but enough. They had a new breakfast room almost ready to open so the breakfast selection may expand once that is up and running. Overall, a fine, clean, safe place to stay.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Bangor ME
Top Contributor
333 reviews 333 reviews
53 hotel reviews
Reviews in 124 cities Reviews in 124 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at this Towne Place Suites twice in recent weeks, and each visit was quite satisfactory. There have been some recent renovations (the new breakfast room wasn't quite finished), and the result is a pleasant, standard Towne Place Suite. Our room was clean and quiet on each visit.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Top Contributor
126 reviews 126 reviews
18 hotel reviews
Reviews in 59 cities Reviews in 59 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 2, 2014

Our family picked this hotel to 3 nights stay in the area as there were not too many having multi-bedroom suites available.
Hotel is easily accessible (close to I-93 and just off I-495) and rooms were nice and clean.
Breakfast is really super simple.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 21, 2014

This was my first, and probably only, stay at TownePlace Suites Boston Tewksbury/Andover. The first thing I noticed was the carpets in the stairway and hallways are disgusting, appeared stained/dirty and smelled. They really needed a cleaning.

When I got to my room, there was a strong food smell and the air/heat wasn't working. The staff was helpful in getting the air issue resolved, but did not want to move me to another room because she said they really needed each of their rooms and I had already "used" the room by sitting on the bed. The funniest part was there were rooms still available, I had just booked it about an hour before getting there.

I kind of regretted changing from my norm and not staying in one of the three in Andover (Springhill, Residence or courtyard) or the residence/fairfield in the same area. Luckily it was only for the night and I had an early morning flight, I just needed to sleep. Definitely wouldn't recommend or return to this property.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 10, 2014

I been here for quite a long time i.e. almost 3 months. This was my first trip to USA.

Though the place is located little out of town near I-495.

All essential amenities are provided within the hotel and there are lots of options nearby be it McD , Gas Station , Steakhouse or cracker barrel.

All hotel staff were very courteous and helpful and helped more than what could be expected especially in the tougher times when it snowed.

The only thing which could be improved is breakfast.

All in all it was great staying there for 3 months and thanks to every hotel staff for making my stay comfortable.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about TownePlace Suites Boston Tewksbury/Andover

Address: 20 International Place, @ North St, Tewksbury, MA 01876
Location: United States > Massachusetts > Tewksbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Tewksbury
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Boston Tewksbury/Andover 2.5*
Number of rooms: 95
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Also Known As:
Towneplace Suites Boston Tewksbury/Andover Hotel Tewksbury
Towneplace Suites Tewksbury

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