The hotel is located in an industrial cul de sac. All the buildings look the same. There is nothing that makes the Holiday Inn stand out as it looks like all the other brick buildings. I checked in late afternoon on a Friday the 24th.The hotel has NO ONE to help you with your baggage. The gentleman who checked me in had no personality and was irritated with me as I had trouble finding my AARP card. He wanted my credit card but I told him I was paying cash. Having that done he gave me my key folder with my room number and sent me on my way. It was a nice room but I could hear a dog barking. The ballroom was nice. They offered appetizers. I met one of the sweatest waitresses. Holiday Inn is very lucky to have her. Lovely lady. In the morning as I was checking out I asked the clerk at the desk if my bill was settled and was ASSURED it was. To my surprise on Jan 27th I checked my debit card on line to find a charge of $25.00 from the Holiday Inn with a date of 1/28/14. I called the hotel to inquire as I had paid cash. I was told it is called an "incidental" charge and would be credited back in 3-4 days. Evidently this is a policy of the IHG properties. Not once was I informed of this charge. NOT WHEN I CHECKED IN, NOT WHEN I CHECKED OUT. I consider it dishonest, deceitful and illegal. How many quests are charged this 'incidental' fee and never question it? They just pay it.There was no disclosure posted anywhere at the desk. I sent a complaint to the Massachesett's AG office. This type of policy must be illegal. I did not give them permission to charge my account. Smacks of fraud. I would have given the hotel a higher score had it not been for the dishonesty.
- Official Description (provided by the hotel):
- Located in the heart of the Merrimack Valley, the renovated (2011)Holiday Inn Tewksbury/Andover MA hotel is the perfect choice for business or leisure travel. This upscale property provides travelers with exceptional service, beautifully appointed facilities and prime access to businesses, such as Raytheon, Avid, Hewlett Packard and Motorola, as well as many attractions of the Merrimack Valley including the Tsongas Arena, Lowell Memorial Auditorium, shopping and golf. The hotel is located off Route 133, near the junction of I-495 and I-93. The hotel is less than 30 miles from Boston Logan Airport as well as Manchester Boston Regional Airport and only a few miles from the Lowell train & bus stations. The Holiday Inn Tewksbury/Andover hotel features 227 nicely decorated guestrooms. All rooms offer standard amenities including free high speed Internet access. With our personal service and thoughtful attention to detail, the Holiday Inn Tewksbury/Andover hotel offers all the extras to make your stay pleasurable. Our own Victoria's Restaurant serves popular American cuisine and is open for breakfast, lunch and dinner. The English Pub offers a lighter selection of food and drink in a more casual atmosphere. Relax in our indoor lap pool and Jacuzzi or keep up with your exercise routine in our fitness room. The hotel offers a courtesy van for local business travel and ample complimentary parking. All the elements for a perfect stay! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Tewksbury Andover Hotel Tewksbury
- Tewksbury Holiday Inn