We had call ahead inquiring about the New Year Eve packages and festivities taking place, I was told there was karaoke early in the evening followed by a DJ playing music. When we arrived, I asked if the fireplace could be lit in order to add to the ambiance of the hotel in the sitting area...The woman said she would have it lit. After checking in, I went to the ice machine...out of order.. Really??? only one on floor and out of order. We headed to the restaurant area and sat at the bar....we were the only ones there which should have told us something. The bartender was pleasant and informed us the entire NEW YEARS celebration would be karaoke....are you kidding me???? Now I understand this is Sturbridge but its not Duck Dynasty. To add insult to injury, all the "little kids" swimming in the indoor pool are allowed to enter the bar area until 10pm. Imagine trying to have a relaxing drink and Mom thinks its ok to bring the kids(under 12) into the bar area to have fun and eat popcorn? Enough said...stay away. By the Way...the fireplace was never lit.!!!!!!!!!!!
Noisy because mom and dad thinks it ok to let their kids run up and down hallways after the swim. Ce...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay with us. Please accept our apologies for the confusion in our Lounge. Children are not allowed in the Lounge after 7pm not 10pm. It's inappropriate for children to be in that setting. Rest assured corrective measures have been taken. And I'm not sure what you meant by the fireplace because we had a roaring fire all evening.
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