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“Overall Disappointing” 2 of 5 stars
Review of Sturbridge Host Hotel & Conference Center

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Sturbridge Host Hotel & Conference Center
3.0 of 5 Hotel   |   366 Main Street, Sturbridge, MA 01566   |  
Hotel amenities
Ranked #5 of 12 Hotels in Sturbridge
Southington
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Overall Disappointing”
2 of 5 stars Reviewed January 2, 2014

We had call ahead inquiring about the New Year Eve packages and festivities taking place, I was told there was karaoke early in the evening followed by a DJ playing music. When we arrived, I asked if the fireplace could be lit in order to add to the ambiance of the hotel in the sitting area...The woman said she would have it lit. After checking in, I went to the ice machine...out of order.. Really??? only one on floor and out of order. We headed to the restaurant area and sat at the bar....we were the only ones there which should have told us something. The bartender was pleasant and informed us the entire NEW YEARS celebration would be karaoke....are you kidding me???? Now I understand this is Sturbridge but its not Duck Dynasty. To add insult to injury, all the "little kids" swimming in the indoor pool are allowed to enter the bar area until 10pm. Imagine trying to have a relaxing drink and Mom thinks its ok to bring the kids(under 12) into the bar area to have fun and eat popcorn? Enough said...stay away. By the Way...the fireplace was never lit.!!!!!!!!!!!

Room Tip: Noisy because mom and dad thinks it ok to let their kids run up and down hallways after the swim. Ce...
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  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, January 3, 2014
Thank you for taking the time to review your recent stay with us. Please accept our apologies for the confusion in our Lounge. Children are not allowed in the Lounge after 7pm not 10pm. It's inappropriate for children to be in that setting. Rest assured corrective measures have been taken. And I'm not sure what you meant by the fireplace because we had a roaring fire all evening.
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540 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Spanish first
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English first
Spencer, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 25, 2013

I worked in town for 17 years and sent many people to this hotel. I apologize for that. We returned from a trip and spent the night there on Sunday. The condition of the facility was gross. They had a smoking section which we had to walk through to get to our room and it made us gag. Our room was not much better, outdated and smelly. When we went for a drink at the bar the girl had already started to breakdown for the night and had an attitude like we were putting her out. They really should consider updating their establishment and replace the nod rubber stopper in the tub/shower with modern fixtures.

Stayed November 2013
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, December 10, 2013
Please accept our apologies for the lack of attention you received during your recent visit. We appreciate your feedback and we have taken your comments under review and consideration. Thank you.
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Lambertville, New Jersey
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2013

We came on Starr Tours Bus trip. Beautiful Hotel with the view and short walk to see the lake. Nice room, very comfortable. Liked the indoor pool and the dining area was unique. Food was good and ready and hot; when we needed ready before our touring time schedule. Very friendly and helpful employees of the facility. Neat and tidy. Real pleasure to stay. Would recommend to others. Would like to come back again for a longer stay. Lovely area. This trip was a blessing and your Hotel helped make it a very pleasurable experience! Thank you for your hospitality and friendliness. Felt like we were at home.

Room Tip: Loved the sliding door to go out and sit and view the lake on the ground floor. Walked out at night...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 21, 2013
Thank you so much for your kind words of praise. We are delighted that you have found us to be a home away from home. We look forward to another opportunity to serve you again in the near future.
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Framingham, Massachusetts
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2013

After several years of staying at various Sturbridge hotels to celebrate our wedding anniversary, I found my favorite hotel! I got a Priceline express deal here and I was not disappointed! This resort is the best hotel in the area. I had called a week in advance to ask for a 2pm checkin and Carrie was so wonderful when she found out it was our anniversary. Carrie and Jason at the front desk were awesome when we checked in! The best customer service ever. We eat lunch and dinner at the Oxhead Tavern, Stacy our lunch waitress told me they would have a great table for us that evening. We watched sports at the bar inside the hotel and it was great. We ate breakfast buffet which was awesome. The room was spotless and the staff were so accommodating. The view of the lake was wonderful.
We are looking forward to bringing our son back there in the summer and staying there every year.

Room Tip: I liked 2nd floor lake view
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 21, 2013
Thank you for taking the time to let us know what a great time you had here on your recent visit. We look forward to summers too! We have a lot of outdoor space; the beach, mini golf, paddleboats, the peaceful lake...and the list goes on. We look forward to another opportunity to serve you again in the near future.
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nect
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 3, 2013

Nice time but the place is in seriously desperate need of a new maintenance team or a preventive maintenance program. Everywhere you look the place is is very rough shape!! Has very much potential but the obvious lack of maintenance does take a lot away from its potential charm

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 6, 2013
Thank you for your feedback. We have shared your comments with our Executive Team for discussion and resolution.
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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2013

I have stayed here twice now as post wedding accommodations. The check in is always easy and I have never had any clerical issues. As you walk through you can be a bit surprised as an entire landscaped pool and gazebo area is in the middle of the hotel.

Try and get a room on the pool side. Each 2nd floor room has a deck which is great to hang out on. My rooms have always been clean and comfortable. The bathroom is well stocked with towels.

I have not gone to the pub that's connected to it but I have heard good things.

Will stay again

Room Tip: 2nd floor, pool side.
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  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 6, 2013
Thank you for taking the time to write about your recent stay with us. We are delighted that your stay was comfortable. We look forward to another opportunity to serve you again in the near future.
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Oxford, Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 31, 2013

This was our second year to have our family meet at the Sturbridge host. We did some of the same things as last year, and made some changes to include more people this year. Once again we have nothing but positive comments to make. The new social director,Ashley treated us as family. Catherine made sure that all of our rooms were close to our party room, and Joe at the front desk( who I think never goes home) became invaluable for little things. The service for our buffet was wonderful, our server was Jennifer, and even the head of the kitchen stopped by our party room twice to be sure that we had everything we needed.

Room Tip: All of our rooms faced the water. We also rented the beautiful,spacious, presidential suite, and too...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 6, 2013
Thank you for taking the time to share your recent experience with us. We are so pleased that you and your family had a great time at your family reuniuon. It's a large property with a lot of outdoor space; great for walking, chatting and catching up on life. And thank you for noticing our great staff! It truly is the people that make all lthe difference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sturbridge Host Hotel & Conference Center

Address: 366 Main Street, Sturbridge, MA 01566
Location: United States > Massachusetts > Sturbridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sturbridge Host Hotel & Conference Center 3*
Number of rooms: 233
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Also Known As:
Sturbridge Host Hotel Sturbridge
Sturbridge Host Hotel And Conference Center
Sturbridge Host Resort

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