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“Great hotel” 4 of 5 stars
Review of Sturbridge Host Hotel & Conference Center

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Sturbridge Host Hotel & Conference Center
3.0 of 5 Hotel   |   366 Main Street, Sturbridge, MA 01566   |  
Hotel amenities
Ranked #5 of 12 Hotels in Sturbridge
south wales
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Great hotel”
4 of 5 stars Reviewed October 27, 2012

We stayed here for one night on our tour. Staff were very welcoming. The rooms were big, clean and bed was very comfy. We ate at the Tavern which was really busy but very nice. It must be a hotel thing in the USA but the hotel bars close really early so bit disappointed that we couldn't have a drink after 11pm. Breakfast was very nice and overall I would recommend.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 8, 2012
Thank you for recommending our hotel. We're very happy that you enjoyed your time here in New England and we hope you will stay with us again if you are ever in the area.
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541 reviews from our community

Traveler rating
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    101
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Charlton, Massachusetts, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

My husband and I got married on October 6 at the Sturbridge Host and it was absolutely perfect! The wedding coordinator, Courtney is amazing! She was always quick to respond to questions and walked us through every step of the wedding planning process. Planning a wedding can become very stressful because there are always going to be bumps along the way, but Courtney was so helpful and reassuring. Even on the day of the wedding, after she had just dealt with a downpour on the first outdoor ceremony, she talked my DJ into setting up outside so that I can have my outdoor ceremony by the lake. And aside from a bit of a chill, the weather held out wonderfully.

The hotel is far from ordinary and the perfect place for a wedding. Our guests had a blast in the pool or visiting the local attractions the morning of the wedding and I had no worries about people driving anywhere after the wedding. The outdoor ceremony was beautiful by the lake and the small ballroom comfortably fit our small wedding. We also got to do karaoke in the tavern after the wedding festivities ended!

All in all, the wedding was perfect and I wouldn't change a thing. Thank you Courtney and all of the Sturbridge Host staff!!

Room Tip: Our room faced the pool, but if you can get one that faces the lake you'll have a much better vi...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 8, 2012
Congratulations! We're so pleased that everything was wonderful for your special day. It's the people that make all the difference and we're lucky to have such great staff. We pride ourselves on providing great customer service every day and it's nice when someone notices. Thank you. And we wish you and your spouse a long and loving life together.
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White River Junction, Vermont
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2012

Booked a room here for a wedding we were attending. Booked a standard king room with a lake view, and got 2 double beds with a view of the parking lot. Called the front desk to change rooms and they said they were booked and there was nothing they could do about it. The shower head was broken, and the ceilings had water stains all over them. Not at all what we booked or paid for. If you can't give us what we paid for, then we shouldn't be paying the same rate! Could have stayed somewhere else much nicer, but unfortunately we were stuck here for a wedding. Stay away if you have a choice!!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, November 8, 2012
Please accept our apologies for the condition of your room. We have shared your comments with our Chief Engineer and corrective measures have been taken. We are very sorry we did not meet your expectations.
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Toronto
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2012

I stayed here for 6 nights in October on business (2 trips). Both times I found the front staff to bend over backwards helping me. Questions, room changes and advice was great. Hotel has a good restaurant and pretty good pub. The Tavern on the property is great too. It is a quaint little place and will allow take out to your hotel room.

Room Tip: Rooms either can face lake or the inside pool area. Choose what is best for you. I like the interior...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 23, 2012
Thank you for choosing to stay with us time and time again. It's truly the "people" that make all the difference and we thank you for noticing them. We look forward to serving you again in the near future.
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Warwickshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 20, 2012

Lovely hotel beautiful views over the lake friendly staff and clean rooms with comfy beds what more do you need.Stayed here for three nights and wished it could have been longer, it was a little off the beaten track but had a good bar with food available, didn't try the oxhead tavern resturant as queues out of the door everynight but had food in the vip lounge and usually found something suitable to eat the waitress in here was very pleasant and helpful, would definately return

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 23, 2012
Clean rooms, comfy beds, good food & drinks and friendly staff...thank you, thank you, thank you. We're delighted that you enjoyed yourself and we would love to be able to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peabody, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2012

Catherine is the manager of reservations and the key person we as a group have worked with for several years. Our group continues to meet at this hotel annually because of the courteous services and strategic accomodations this individual and her team has given us through the years. We are reminded that customer service is still active and alive whenever interacting with this special reservationist/manager.

Thank you Catherine for your hospitality!
Cheryl Auterio
A/G

Room Tip: Beautiful view in many room locations, quiet and accomodating. Large meeting conference areas. Great...
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 23, 2012
Thank you for taking the time to write a review. We're thrilled that you are a frequent guest with us because of our great employees. It really is the "people" that make all the difference. We strive to give great customer service everyday and it's nice to hear it from our guests. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2012 via mobile

Cleanliness=0, rooms =1, musty smell throughout hotel,nasty, nasty, stairwells, room balconies filled with spider nests and eggs,grounds of hotel utterly disgusting, old dead pine trees moldy dirt. Wife and I exited the hallway of hotel into parking lot to find someone had dumped there room service meal on sidewalk, that's comforting. Oxbow tavern stay away!!!!!

  • Stayed June 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 23, 2012
Please accept our apologies. We have shared your comments with our Chief Engineer and Executive Housekeeper and corrective measures have been taken.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sturbridge Host Hotel & Conference Center

Address: 366 Main Street, Sturbridge, MA 01566
Location: United States > Massachusetts > Sturbridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sturbridge Host Hotel & Conference Center 3*
Number of rooms: 233
Reservation Options:
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Also Known As:
Sturbridge Host Hotel Sturbridge
Sturbridge Host Hotel And Conference Center
Sturbridge Host Resort

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