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“Great staff, rooms need refurbishing” 3 of 5 stars
Review of Sturbridge Host Hotel & Conference Center

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Sturbridge Host Hotel & Conference Center
3.0 of 5 Hotel   |   366 Main Street, Sturbridge, MA 01566   |  
Hotel amenities
Ranked #5 of 12 hotels in Sturbridge
Norwich, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Great staff, rooms need refurbishing”
3 of 5 stars Reviewed October 1, 2012 via mobile

We were a bit apprehensive about staying here after reading very mixed reviews. We booked a superior room and asked for a king sized bed.
The good points
Excellent friendly staff, always very helpful
Comfortable bed
Very large room
Lake view
Great food in the tavern
Good breakfast in the Greenhouse (included with the superior room)
Large car park
Lobby, atrium very smart
Free use of computer and printer
Excellent WiFi in room
The bad points
Old fashioned TVs
Sofa bit grubby and very uncomfortable (need replacing)
Room needs decorating
Very thin duvet, had to ask for blanket for second night
Patio doors very scruffy, net curtain grubby in need of replacing

Not a bad hotel for a short stay.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 3, 2012
Thank you for taking the time to critique the hotel and your guest room. We appreciate your candid review. I'm glad there are twice as many good points over bad!

We're happy that you slept in a comfortable bed, after having great food while overlooking a beautiful lake, in a nice, large hotel room after encountering friendly and helpful staff. Thank you.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Cardiff, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 1, 2012

We stayed here for two nights on a room only basis. At first impression it seems like a business hotel by the side of the highway but, when you get to your room, if you are lucky enough to get a lake view, you will see that there is more to it. The decor was a little tired but clean enough. We ate at the tavern across the car park, it was good food and good value for money. The staff at the hotel are a little curt and, whilst I understand they are busy, I was not enamoured with having everything spelt out as if I was a two year old.

Room Tip: Ask for an outward facing room.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 3, 2012
Thank you for taking the time to let us know about your recent stay. We're delighted that you enjoyed the food and the hotel. We've shared your comments with our Front Office Manager and corrective measures have been taken to rectify how our Front Desk Agents respond to our guests. We pride ourselves on providing great customer service and training is ongoing. Thank you.
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2012 via mobile

The event coordinator Courtney made my whole rehearsal dinner and morning after breakfast easy to plan, and the staff was fantastic!! From the check-in to our departure everything was perfect!! My husband and I booked 2 nights with them and loved the room! All of our guests said the same thing! Thank you Courtney and staff!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 3, 2012
Thank you for choosing to stay overnight with us and for allowing us to cater your rehearsal dinner. We're so pleased that everything went very well. It's truly the people that make all the difference and we're thrilled that your noticed them. Thank you.
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed September 13, 2012

My department hosted its annual retreat here and the venue was great. The staff was very easy to work with and made sure everything was taken care of. The rooms used for seminars, meetings, and poster sessions were perfect sized and well prepared for our group. The onsite activities like miniature golf, pool/hot tub, and lake were a very nice addition considering the lack of time to go somewhere when we had the chance. On top of that, the chef's made sure to have special plates for our people who had a gluten allergy along with the great menu they had for our buffet meals. Overall, the best place we've had our retreat since I have been attending.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 19, 2012
Thank you for taking the time to "rave" about your recent stay with us. We just love reading these! We strive every day to make our guests feel like they are special, because to us, you are special. We apppreciate your feedback and we hope to have another oportunity to serve you again in the near future.
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Northbrook, Illinois, United States
1 review
5 of 5 stars Reviewed September 6, 2012

I recently booked a room - which i had forgetten to book earlier and Katherine on the phone was ABSOLUTELY the nicest and most accommodating person i've ever dealt with!! I travel often and if all of the hotel staff i worked with were like her travelling would be much more pleasurable!!
Thank You Katherine!!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 7, 2012
Thank you for taking the time to rave about our staff. It truly is the people that make all the difference. Thanks for noticing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Windsor, New Jersey
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 4, 2012

We stayed at this hotel over Labor Day weekend for a family wedding. We read all the reviews ahead of time and noted the various issues past guests have had. We did our best to go in with an open mind and make the best of our short stay. It is true that the rooms are very dated and could use a major overhaul. Our room was a large suite and ideal for traveling with Children as it had 2 bathrooms. The room had an initial chlorine smell as reported by others, but running the AC for a bit helped clear that right up as it was in the off position when we first entered. The bathroom fixtures had the mold/mildew as reported by other guests, on the positive side the water pressure was fantastic. Both bathrooms had toilet issues that would continuously run, which can be annoying if you are a light sleeper. Not sure what was wrong with the carpet, but almost as if huge pieces of padding were missing underneath. Housekeeping could have been better, there was an old shirt and dirty tissue behind the bed in addition to a wire hanger on the floor. Our interior facing balcony door never did lock properly. The noise from the pool never bothered us as everything closed at 9PM and they have an alarm system to make sure nobody enters. The alarm did go off one night so we knew it actually worked!

The property as a whole had a lot of hotel like amenities including a really nice indoor pool and hot tub. A restaurant which we did not try. The Gym could be better, they just converted a guest room into a gym. The mini golf, beach, and paddle boat rentals were also nice features.

Overall not a terrible property, it would probably be a wonderful property if they invested and upgraded the rooms.

Room Tip: Stay away from the 3rd floor, even the front desk knows about the mold issue.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 6, 2012
Thank you for your candid appraisal of our hotel. We have shared your comments with our Chief Engineer and our Executive Housekeeper and corrective measures have been taken. We appreciate your feedback and we were happy to hear that overall you enjoyed your time with us.
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Newington, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2012

I stayed at the Sturbridge Host Hotel & Conference Center with my mom, grandma, and my cousin Christopher. The hotel is very clean and has plenty of interesting features. I was able to use the pool and the hot tub. I was able to use the business center to print out a park map of Dorney Park. I would highly recommend this hotel to everyone.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 6, 2012
Thank you for taking the time to comment on your recent stay with us. We are very pleased to hear that you and your family enjoyed your time here with us. We hope to have an opportunity to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sturbridge Host Hotel & Conference Center

Address: 366 Main Street, Sturbridge, MA 01566
Location: United States > Massachusetts > Sturbridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sturbridge Host Hotel & Conference Center 3*
Reservation Options:
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Also Known As:
Sturbridge Host Hotel And Conference Center
Sturbridge Host Hotel Sturbridge
Sturbridge Host Resort

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