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“A Better Alternative in Sturbridge” 4 of 5 stars
Review of Comfort Inn and Suites Colonial

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Comfort Inn and Suites Colonial
2.5 of 5 Hotel   |   215 Charlton Road, US 20, Sturbridge, MA 01566   |  
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Choice Privileges Points
Ranked #1 of 12 Hotels in Sturbridge
Certificate of Excellence 2014
Western Massachusetts
Top Contributor
95 reviews 95 reviews
21 hotel reviews
Reviews in 56 cities Reviews in 56 cities
126 helpful votes 126 helpful votes
“A Better Alternative in Sturbridge”
4 of 5 stars Reviewed March 23, 2014

I reserved two rooms and a suite at this property, when my company was attending a conference at a nearby property that is terribly rundown and substandard. Everything at the Comfort Inn and Suites Colonial was fine. The rooms and common areas were clean and well-maintained, and the complimentary breakfast was far better than the typical “continental” fare that might be found at similar properties.

My only borderline complaint is that my “suite” was quite small, including a tiny bathroom. I do not know how this room could be called a suite. Perhaps because it included a microwave oven and refrigerator? There was only one room and one bathroom, and both were very small.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-CISC, General Manager at Comfort Inn and Suites Colonial, responded to this review, March 24, 2014
Thank you so much for taking the time to leave us feedback. The room you described is our Studio Suite, which is one large room with a sofa sitting area, microwave and refrigerator. We also have One Bedroom Suites, which feature a living room with a seasonal gas fireplace, dining area and separate bedroom. We appreciate your business and hope you can come back and try one of our more spacious suites on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 23, 2014

we were there for 2 nights in February. The 3'rd floor was the first to be upgraded and it was extremely well done. The room was a mini suite king. The bedding presentation was the best I've ever seen. House keeping was flawless.
they had just opened a new breakfast buffet room and it was well staffed and the food was fresh and above average.
They entire hotel staff were gracious and friendly.

Room Tip: Try the third floor.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2014

Our home is undergoing renovations, and we had our 3 princess grand children for the weekend. We opted to spend the weekend at the Sturbridge Comfort Inn which had a new indoor pool and hot tub. We found, in spite of ongoing renovations that all open areas were extremely clean and well kept. The 3 princesses, aged 8, 6 & 3, spent the better part of our stay in the pool or hot tub. The staff was exceptionally pleasant and helpful and quite often offered suggestions helping us to keep our charges busy. When leaving time arrived 3 sad customers pled to stay one more night. I give this place an excellent rating in all catagories.

Room Tip: At this time the 3rd floor rooms are newly renovated, with the second floor now in progress.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 19, 2014

Walked in without a res on 1/18 (Sat. night). It must be a brand new Comfort Inn or close to being new. Absolutely spotless, clean, and the nicest Comfort Inn I have stayed in. It was right off the exit and easy to reach. There's a Cracker Barrel in the front parking lot and new gas station/convenience store too. So you don't need to drive to get to a restaurant of fill up on fuel. The front desk girl was nice and professional. From the front desk, you can see the indoor pool which looked nice. Only a 3rd floor room was available due to not having a res, so no big deal. However, when I got off the elevator there must have been 15 5-year olds with a few adults taking over the hallway near the elevator. I blew it off, until 5 minutes later when I needed to take the elevator to get something out of my car. The parents and kids, who were loud took over the elevator and I couldn't get down, so I took the stairs. Not a big deal, but next store to my very clean, comfortable and spacious room, a mother allowed her kids to scream and carry on until about 10pm. Huge banging and thuds were heard for several hours. It was as though the mother allowed these kids to slam themselves ageist the wall and bounce off....extremely discourteous and rude on her part. She also allowed them to run in the hallway while she spoke in a loud voice to them, acting as though she was in her own home. They started again at 730am waking me up, when one of the kids thought it would be cute to grab my door handle. Other than the discourteous mother and I'll-behaved children, I would stay here again. Coffee and breakfast was included. They did charge me for the safe even though I told the girl when checking in that I was not going to use it, and I did not initial the form about using the safe. The girl said no problem, we'll adjust it. I called the front desk in the morning, after looking at the bill slipped under my door with a safe charge,and stated that I was charged for the use of the safe. The woman was condescending on the phone and said that I have to tell them. I said that I had upon checking in. She said it didn't matter if I told the girl, it's automatically charged even if you don't initial it. I was, in fact, stating it a second time that I didn't use it. Her condescending tone resulted in me simply hanging up on her. Do unto others as they do onto you.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed January 10, 2014

Clean. Nice room. Nice pool. Fast easy check in and check out. OK breakfast. Conveniently located. All at a great price. No complaints at all. Would recommend and stay there again. Nice breakfast although nothing fancy. Comfortable beds. Flat screen TV with lots of channels. Good water pressure and hot water.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Plymouth, New Hampshire
1 review
5 of 5 stars Reviewed January 4, 2014

My daughter and I stayed here for a few nights while attending a horse show in Springfield; it was definitely worth the added drive. The grounds were well maintained; the staff was friendly and professional; our room was clean and comfortable and included a small refrigerator and microwave; and the complimentary breakfast included a decent choice of items. I even found safe food for my daughter with gluten issues.

I will definitely stay here again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Attleboro, Massachusetts
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 4, 2014

Comfort Inn is easy on/off the highway. The desk staff is always friendly and helpful. The rooms are clean and comfortable. The complimentary hot breakfast includes eggs and sausage and/or bacon. We have been to this hotel many times in the past few years and have had consistently wonderful service here. We've tried other, more expensive places, but this is by far the best. It's the only place we stay when visiting the Sturbridge area.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites Colonial

Address: 215 Charlton Road, US 20, Sturbridge, MA 01566
Phone Number:
Location: United States > Massachusetts > Sturbridge
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn and Suites Colonial 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Comfort Inn And Suites Colonial Hotel Sturbridge
Comfort Inn Colonial
Comfort Inn Sturbridge
Sturbridge Comfort Inn

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