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“Great Hotel” 5 of 5 stars
Review of Southbridge Hotel And Conference Cent

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Southbridge Hotel And Conference Cent
3.0 of 5 Hotel   |   14 Mechanic Street, Southbridge, MA 01550   |  
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Hotel website
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Hotel amenities
Ranked #1 of 1 Hotels in Southbridge
Certificate of Excellence 2014
United States
Top Contributor
126 reviews 126 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
134 helpful votes 134 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 13, 2007

The Southbridge Hotel and Conference Center is conveniently located just off Rte 131 rotary and across the street from Southbridge police department. The hotel is a refurbished mill, the former American Optical Factory, but is very warm and cozy. The hotel is a conference center; therefore they seem to cater to the business customer. The hotel is very quite. I did not find the front desk staff to be very snooty, just very professional, which I'm used to, having travelled a lot for business.

The room is just as the hotel photo reflects. There is a small fridge & coffeemaker in the room. A microwave was provided next to the ice machine in the mail hall. Bath and Body products are provided and the bathroom is on the large side. There is a good sized tv with several cable channels to choose from. The King room had 6 additional chairs in the room. The only wireless service is in the lobby, you will need an Ethernet cable for your room. If you forget yours the hotel will let you borrow one, you’ll just have to sign a form to say that they can charge you $15 if you forget to return it.

This hotel is good for a convention, romantic getaway or for a Sturbridge vacation. The hotel does not seem to be kid friendly, in fact, we didn’t see any children.

The fitness center and staff were top notch. We worked out, played racquetball and enjoyed the large pool and whirlpool. The fitness center bathroom had a sauna and steam room but neither seemed to give off any real heat. The only soap dispense in the showers was provided in the handicap shower stall.

Cons: My husband and I had a problem with the mattress pad & fitted sheet kept slipping off, so we would have to fix it through out the night to avoid sleeping on the mattress. We brought this to the attention of the front desk they said they new of the problem and were working on it.

Food: Although the hotel website mentioned two restaurants, the only food service provided Sunday night was in the lounge (the bar). The food was good though. Breakfast time my husband and I headed down to the restaurant at 9, only to find out that the breakfast service ends at 8:30, so we drove 10 mins back to Sturbridge for breakfast.

  • Liked — Fitness Center and room
  • Disliked — Unclear dinning times and food availability
  • Stayed August 2007
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    66
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36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Cambridge, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2006

This hotel is physically very nice -- one of the best workout facilities I've ever seen in a hotel, nice lounge, and the rooms are in excellent condition. The only thing that soured our visit was the customer service. The employees at the front desk and the workout area were curt and spoke with a condescending tone of voice. We stayed there before a triathlon and they yelled at us for wanting to secure our bicycles inside and provided no alternatives.

  • Liked — Quality and cleanliness of rooms and lounge area
  • Disliked — Customer service
  • Tips/Secrets — Nice place to stay, hope the staff is nicer to you than they were to us
  • Stayed July 2006, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 31, 2003

I stayed at the Southbridge Hotel and Conference Center recently and ate at the Visions restaurant and found the experience to be absolutely terrific! The room was beautifully decorated and I felt truly at home in every regard....only my home is not nearly as nice! The restaurant has a great brunch on Sundays and the dinner meal we had on Friday was a great value. I could've stayed in a hotel in nearby Sturbridge, but will not, as I will always stay at the Southbridge Hotel in my future travels in the Central Mass area. There is also a complete workout center on the premises which I will try the next time I stay.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southbridge Hotel And Conference Cent

Address: 14 Mechanic Street, Southbridge, MA 01550
Phone Number:
Location: United States > Massachusetts > Southbridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Southbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southbridge Hotel And Conference Cent 3*
Number of rooms: 203
Official Description (provided by the hotel):
Nestled along the scenic Quinebaug River, The Southbridge Hotel and Conference Center is an elegantly restored historic property. The Southbridge Hotel combines evocative architecture with new millennium technology to create an incomparable destination for productive meetings or some well-deserved leisure.Our guests enjoy these amenities:203 well-appointed executive guest rooms, including 4 suites Rooms include wireless high speed internet access, refrigerator, coffee maker, hairdryers, iron/ironing board, cable Tv and Bath and Body Works amenities. Extensive range of recreational facilities, including Southbridge Hotel and Conference Center's own Focus Fitness Center, equipped with a heated indoor pool, Jacuzzi, sauna, racquet ball courts, game room and jogging trails Shades Lounge offers beverages and casual fare; private dining available Convenient location; less than one hour drive to Boston or Hartford Near shopping, sightseeing and antiquing in Old Sturbridge Village ... more   less 
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