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“Great location, but WiFi doesn't work and beds hard” 4 of 5 stars
Review of Riviera Beach Resort - Bass River

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Riviera Beach Resort - Bass River
3.0 of 5 Resort   |   327 South Shore Drive, South Yarmouth, MA 02664   |  
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Ranked #10 of 22 Hotels in South Yarmouth
Garrett Park
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Great location, but WiFi doesn't work and beds hard”
4 of 5 stars Reviewed August 7, 2012

Pro:
- Great location, with very nice private beach just steps away.
- Beach towels provided.
- Large rooms.

Con:
- Their WiFi did not work during most of our trip. It took me two days to convince them to pull the power plug out of their WiFi router, wait 10 seconds, and then stick it back in. That fixed the problem, but only for about 2 hours.

- The mattresses are hard as slabs of the local granite. I thought I was sleeping on a sheet of plywood. Kept rolling over all night, and was sore all over every morning.

Overall, not sure if we'd stay there again. The lack of WiFi was a pain (especially for my wife, who had to keep in touch with her office), but not a show-stopper. But the beds were so hard....

Room Tip: The rooms facing the pool do have a nice view, but it's definitely quieter in the rooms not faci...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
Thank you for recent review. I have addressed the WIFI issue and we have installed a stronger AP antenna which has helped with connectivity on our property. The resort experienced a huge demand for the signal and our equipment at the time could not handle the demand. Our recent survey shows with our current guest profile, during our summer months, three devices are being used per room. When doing the math of 3 times the number of rooms we soon realized an upgrade was in store. We have completed that and invite you back and hopefully our new system can handle our guest WIFI needs. Thank you for your contiuned support!
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kansas City, Missouri
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 7, 2012

Expectations vs reality.

If you like EconoLodge or Best Western you will think this a fine hotel but rather pricey. If you travel a lot, have been to many destination resorts and have more discriminating tastes and money (Marriott or W, let's say), you will probably find things to pick at.

At $360 a night this is what I thought.

The Property: I would never pay that for this hotel by any means except that it is on the beach. And I find that Cape Cod would never be a destination beach by comparison unless you are already close by. The hotel/ motels are mostly old and with a short season, not kept as well as some warmer destinations. But this is the going rate. The location is pretty good. Half way between Hyannis and Chatham, two very quaint towns and short enough drive to either for a nice dinner. There is nothing within walking distance which we usually like to do. It is a pretty wide beach with nice white sand which they groom. Because the resort provides chairs and umbrellas unchecked there are a lot of people who come from the public beach next door and take advantage of the free accomodations so it is a bit crowded. Most of the people around us on the beach were not part of the resort. The water is cold (if you are not from the area), the seaweed is a problem, and the beach service is hit and miss. We saw a waitress 2 or 3 times in the 3 days we were there. And I have no idea what the $20 resort fee was for unless it was the beach chairs that the locals were using!!

The Rooms: It is a motel. We were in a renovated room but really the renovations were hard to distinguish. The walls are paper thin. Every step from upstairs and toilet flush from next door was shared. We used the air conditioning as a white noise filter. It had a bit of a musty odor and the double beds are tiny. Comfort is not concern here. They do have carpet that looks like it might have been replaced in the last 5+ years and they have tried to fix it up with decorative touches. The bath is stall size... small. It has a frig. The room is small. It isn't horrible, but it isn't a luxury resort either. What is great is the little back porch (we had ocean view) that opens to the courtyard around the pool. It has a great summer, neighborhood feel to it when you open the deck door.

Activities: We had older teenagers and there really was not a great deal for them. They advertised volleyball but no one coordinates anything so if you want to try to rally a game it is up to you. They have ski-dos and a banana boat if you want to spend more money but the water was so cold my kids decided to pass. It does have a lot for little kids so I assume they would love it. I would not stay here without wanting to experience little children.

Restaurants: We had lunch one day at Blue Water. Outdoor cafe with burgers, self serve. Again, resort ... of sorts. We had breakfast at the Riviera Beach restaurant. It is fine, nothing terribly wrong or right. We left the property for most meals.

I tried to be fair and balanced here. I expect for Cape Cod, this is pretty normal. Older converted motel charges for beach location. It is a mixed bag.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
Thank you for taking the time to review your stay. We are planning more upgrades this winter and spring and we hope to see you back soon...
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Sterling, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2012

This was our second year at the Riviera. Our daughter just loves it. The Kid's Club (age 5 and up) is a such a huge hit, she wanted to participate every day we were there. It is obvious the counselors running the program really enjoy children and are great. The list of activities available is extensive. My daughter (and 4 little friends she met this year) were very excited to join in the beach yoga class. Too cute! Let's not forget to mention the dive-in movies, hermit crab races, beach party, kite making, dance lessons and more. And while the young 'uns are off, Mom and Dad can enjoy a cocktail at the bar or order poolside. The staff is courteous and friendly. On the day we checked out, even the young man in charge of beach towels asked if we enjoyed our stay. Our room was spacious and clean, equiped with fridge, tv, and hair dryer. It was adequate for the three of us and the amount of time we actually spent in it. Having access to the beach, an outoor pool and indoor pool covers all the bases. The outdoor pool at the Riviera is especially great for little ones - zero entry and a lot of fun. If you enjoy the beach more, staff will gladly set up and umbrella and chairs for you. Beach towels are also provided. The sand is soft and clean. The water can get a fair amount of seaweed, but that's Mother Nature. Our daughter rode the banana boat last year. This year she and I went parasailing together from a sister resort down the street ~ an experience we will talk about for a long time. If you're looking for peace and quiet then this is probably not the place for you. It is really geared toward families and there are many children running, splashing, playing, yelling and just having the time of their lives. If you're looking for a "kid friendly" environment on the beach, I'm not sure there's any place better on the Cape.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
We strive to enhance all our guest vacations with a multitde of family activities. The resorts are very popular with families of all ages and sizes. Please visit again at one of our seven resorts.
Thank you for your continued support!
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Boston
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 6, 2012

I have stayed at the Red Jacket Resorts several times with my children and this past weekend was very disappointing (July 28 - July 31). We were vacationing with 2 other families and their children as we have in the past few summers. The kids absolutely love the pool at the Riviera. This past week, the "mushroom" fountain was not working. It was a bit disappointing, but it did not take away from the enjoyment of the pool until we returned home. I had to take my children to the pediatrician as soon as we got home because they both were complaining of pain in their ear. Sure enough, the Pediatrician asked "where were you swimming, and was the water filtered and clean?" I then called the other two families who were also vacationing with us and 7 out of the 9 children all have Swimmers Ear. I know Swimmers Ear can be common in children during the summer, but it was too much of a coincidence that almost all the children developed this infection from pool water bacteria.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
The pools are maintained to a very high standard and we have not heard of such a problem.The review you posted has to be incorrect. Our research shows no other complaints however we took the time to look at all our readings, which we do 4-5 times daily and
there are no signs of any of them being irregular during the time you visited or any other days this summer. The large mushroom did have a two day mechanical problem and we apologize for that. We corrected that issue and it has been operating fine since. Hope
to see you back at one of our seven resorts soon.
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Sterling, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2012

This was our second year at the Riviera. Our daughter just loves it. The Kid's Club (age 5 and up) is a such a huge hit, she wanted to participate every day we were there. It is obvious the counselors running the program really enjoy children and are great. The list of activities available is extensive. My daughter (and 4 little friends she met this year) were very excited to join in the beach yoga class. Too cute! Let's not forget to mention the dive-in movies, hermit crab races, beach party, kite making, dance lessons and more. And while the young 'uns are off, Mom and Dad can enjoy a cocktail at the bar. The staff is courteous and friendly. On the day we checked out, even the young man in charge of beach towels asked if we enjoyed our stay. Our room was spacious and clean, equiped with fridge, tv, and hair dryer. It was fine for the amount of time we actually spent in it. Having access to the beach, an outoor pool and indoor pool covers all the bases. The outdoor pool at the Riviera is especially great for little ones - zero entry and fun. If you enjoy the beach more, staff will gladly set up and umbrella and chairs for you. The sand is soft and clean. The water can get a fair amount of seaweed, but that's Mother Nature. Our daughter rode the banana boat last year. This year she and I went parasailing together from a sister resort down the street ~ an experience we will talk about for a long time. If you're looking for peace and quiet then this is probably not the place for you. It is really geared toward families and there are many children running, splashing, playing, yelling and just having the time of their lives. If you're looking for a "kid friendly" environment on the beach, I'm not sure there's any place better on the Cape.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
The Red Jacket Resort is now and always been a great place for children and families. We build them for enjoyment by all however families seem to really appreciate all we have to offer. During the summer season our Kids Klub operates six days a week and the programs are very popular year after year. Please come visit us again and we thank you so very much!
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 6, 2012 via mobile

Great location. Right on the beach. Indoor and outdoor pools. My 9 year old liked the kids club. Activities kept him busy and wanting to go back the following day. Rooms are average but clean. Stay was a bit expensive like most things on the cape.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
Thank you for your recent stay and for taking time to share the great experience you and your family had while visiting Riviera Beach Resort. We hope to see you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tolland, Connecticut
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 3, 2012

If you want to step out of your room and be on the beach, this is a great place. It's nice to have towels, beach chairs and umbrellas. The young people who staff the beach are wonderful. They are courteous, friendly, helpful and hard working. The pool is nice but overrun with kids. There's no such thing as a nice relaxing swim in the pool. An idea would be to have an hour a day for adults only. I've been to other hotels who have this policy. It's works very nicely. The hot tub is nice but once again small kids overtake it. Apparently parents realize there is no enforcing of the no kids policy here and let their kids run wild. The rooms are very outdated. The beds are awful. It's bad enough to be sleeping in double beds but to get in the bed and feel like you're going to fall out of it is ridiculous. We were at the resort for 3 nights. I would have stayed an additional night if it wasn't for the beds. I can live with the old tube tvs but the beds really need to be updated. If you're hungry don't go to the beachside bar/grill. It took 45 minutes to get a cheeseburger. My husband was ready to go and cook the cheeseburger himself. The 2nd day he drove to the Dairy Queen and came back with food before the couple next to us got the food they ordered before he left. No excuse as it wasn't busy. Maybe there's a problem with the grill? And finally, forget the FREE WI-FI. If the hotel is busy you can't get on. I spoke with the front desk who informed me that the band width isn't strong enough to handle the amount of people trying to use it. I was able to get online the morning we were leaving....at 5:55 AM. Apparently everyone else was sleeping and not trying to get on the internet. WI-FI shouldn't be advertised. It is very deceiving. Will probably not go back. Too bad as it is a great location for being an oceanfront hotel but paying all that money simply for oceanfront is not worth it. Sorry, but I had to be honest!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Riviera Beach Resort - Bass River, responded to this review, August 18, 2012
The resort is located on our own private white sandy beach. The property has an indoor and out door heated pool. The focus is on the natural beauty, providing awonderful vacation and customer service. Our staff strives to be helpful, polite and very professional at all times. We thank you very much for your support and we will be performing some upgrades during the upcoming winter season.
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Additional Information about Riviera Beach Resort - Bass River

Address: 327 South Shore Drive, South Yarmouth, MA 02664
Phone Number:
Location: United States > Massachusetts > Cape Cod > South Yarmouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in South Yarmouth
#5 Family Hotel in South Yarmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Riviera Beach Resort - Bass River 3*
Number of rooms: 125
Official Description (provided by the hotel):
An Oceanfront Favorite amoung Cape Cod resorts. The Riviera Beach Resort offers the perfect setting for memorable family vacations and romantic getaways for two. Our resort boasts 125 charming guest rooms including newly renovated Poolside and Ocean View locations. Relax and enjoy our beautiful private ocean beach, heated indoor and outdoor pools, whirlpool, restaurant, lounge, seasonal water sports, Kids' Klub, Spa at Red Jacket Beach Resort, Blue Rock Golf Course, and summertime family activities. Our heated interactive, zero entry outdoor pool is designed for families with young and small children. Pet Friendly. ... more   less 
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Also Known As:
Riviera Beach Resort - Bass River Hotel South Yarmouth
Riviera Beach Resort Cape Cod
Riviera Beach Resort - Bass River Cape Cod/South Yarmouth, MA

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