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“Family Beach vacation” 4 of 5 stars
Review of Blue Water on the Ocean

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Blue Water on the Ocean
3.0 of 5 Hotel   |   291 South Shore Dr, South Yarmouth, MA 02664   |  
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Ranked #12 of 22 Hotels in South Yarmouth
Mississauga, Canada
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Family Beach vacation”
4 of 5 stars Reviewed December 21, 2012

Great location and resort. Staff was young and friendly. Especially enjoyed Kids Camp staff, who supervised activities each morning. Lots of activities planned every day to enjoy (or ignore). Jet skis and parasailing available on the beach in front of hotel. Staff helped facilitating sunbathing on beach, but I had to ask them. Indoor and outdoor pools were often crowded.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, May 14, 2013
We thank you and your family for choosing our ocean front resort year after year. This year we have added new upgrades to our indoor pool area, 15 rooms have also received substantial remodeling and our restaurant also will have new menus and interior finshes as well! We look forward to your return!
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117 reviews from our community

Traveler rating
    32
    47
    19
    15
    4
See reviews for
59
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
surrey
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 7, 2012

We stayed here for two nights and were given a room at the side nr the entrance with no balcony/view or patio area.

No one showed round the resort and when we needed the laundry room we couldnt find it and had to go back and ask someone to show it to us. Room was basic. rooms were not cleaned or towels replaced we had to go and get some spares from the beach area.

When we mentioned it to reception we had an apology that the room was not due to be cleaned but towels should have been replaced. We have been travelling new york and new england for three weeks and this was the place with no daily cleaning. We didnt have breakfast no one showed the room to us or gave us any times. Very poor all round. Beach area looked nice but we saw no staff during early evening, apparantly the bar was closed due to a private function when we were there. Luckily we spent our days out visiting the area so didnt have to endure this all day. would not recommend.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, May 14, 2013
Thank you for your review and we are certainly looking forward to your return
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Denver, Colorado
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2012

First trip to the Cape. Hotel does need some updating. Found rooms clean/comfortable. Easy walk to beach. Staff very friendly and helpful.
Already thinking of returning next summer.
Geart resort for familes and our grandkids.
Try The Skipper less than a couple of miles away. FOOD OURSTANDING.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, September 8, 2012
The title of your review reflects a message we would like all our potential new guests to hear and share. The Red Jacket Resorts have beautiful locations and our management and staff strive daily to offer a tremendous resort experience while you are here. The activities for all ages is something we take very seriously and we are proud to offer. Please come back soon and tell your friends to visit any one of our seven Red Jacket Resorts. Thank you for your recent stay!
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Berlin, Connecticut, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2012

This was our first time at the Blue Water and my family of four stayed in one of their larger cottages.

On the plus side, the staff was generally very helpful and friendly - the beachside pool and grill was fantastic. The beach is near perfect and never seemed to crowded. The opportunity to jet ski, parasail and banana boat right off the beach were appreciated, but also pricey to what we've seen before. yet these are nice to haves and optional.

Be aware that this more a family friendly resort than one geared for adults - and there is nothing wrong with that. Everyone seemed happy, friendly and comfortable. What was a very pleasant surprise is that the food on site was very good and affordable. Nothing better than walking a few steps off the beach to get a great drink or something for lunch. Want something more formal? Within actual walking siatnce are some amazing seafood places and ice creams shops - five minutes by car is minature golf, museums, and all the shopping you could ever want - by away from the beach to not spoil the experience.

Here is the downside, the rooms were large and the all important bathroom clean, but everything else needs work. These may seem like minor details - but they are noticable. Towels are not nearly nice enough for a "resort", the beds need new and more comfortable mattresses, and vent covers should not have rust all over them, it seemed like half the light bulbs in our unit were blown out and didn't work. Again, nothing which was a show stopper or keep us from coming back - but you scratch your head wondering how these details are not noticed or addressed by the management.

All in all, the pros outweigh the negatives, and we'll be back. Thank you!

Room Tip: The cottages are large and offer the most room and peace and quiet - but also require a short walk a...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, September 8, 2012
The entire team is very happy to hear you had a wonderful time at our property and that you will be back for another visit! Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 27, 2012

We spent a long weekend at this resort with our two grown children. It was, as promised, right on the beach, with many great amenities, like chairs and umbrellas -- both on a deck facing the ocean and available for setup right on the nice sandy private beach. There is a great snack bar and bar by the side of the pool, steps from the ocean, which was really convenient if you wanted to make a day of the beach, which we did one day. The people at the resort are really great and very helpful.

Overall we were really pleased with everything. As some reviews have noted, noisy A/C units (I mean, really noisy) and just okay beds and bedding are the only areas that could use an updating. It's true that the "heavenly beds" many hotel chains have these days do spoil us all, but I know I would have slept better if the bedding and the A/C had been better.

But location cannot be beaten and there were many great restaurants nearby and traffic wasn't a problem. In all, it was a great mini-vacation.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, September 8, 2012
The entire staff here and at every Red Jacket Resorts are very proud of our service and the beauty of our properties and each very unique location. The great news is when we here it as we have with your family as to how awesome it is to stay and enjoy all we have to offer. Hope to see you return soon to one of our seven Red Jacket Resorts!
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Rhode Island
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 22, 2012

this is our 5th year and it's always modest and enjoyable. The beach is great, they provide the chairs and umbrellas and the staff will help you set up.

Pros - very family friendly, they do have a kids club for children 5 years and older. Lots of activities such as tattoos/face painting, jugglers, Wii tournaments etc... for the family to enjoy. We stay in a townhouse so we have small food bills, we make all our meals here. the pool at the sister resort Riviera beach is zero entry and has a splash park feel which is great for toddlers/preschoolers. Staff is attentive and eager to help.

Cons - pools need a bit of rehab (missing tiles/crumbling concrete). Laundry is undersized, 2 washers/dryers for both hotels is insane and this year one is broken. For a family centered resort, a larger guest laundry is needed.

Room Tip: We like the cotteges so we can cook our own meals and avoid having to eat out the entire time.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, September 8, 2012
Thank you for your response and review. The Red Jacket Resorts focus on family fun and providing a memorable vacation filled with activities for the entire family. The staff and manager's strive to make sure each and every guest has a great experience. We hope to see you and your family back very soon!
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Brookline, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2012

Things to note before you go:
- Expensive, but you get what you pay for: after taxes and fees, our 1 bedroom, 1 bathroom suite was north of $425 per night, but the location was unbeatable. We were able to walk from our room to the beach in 45 seconds.

- Rooms are in need of a makeover: the rooms *are* dated, but you're not going to the Cape to hang out in your room. Plus, they were immaculately kept and in good repair. I really was astounded at how well kept the resort and the rooms were.

Things we liked:
- location to the beach - despite not having a beach view, we were still amazingly close to the beach. It was really easy to run back and forth to our room from the beach.

- CLEAN - despite having a pet-friendly room and being located at a resort on the beach, our room was pristine. I do not know how they keep the rooms so amazingly clean. Seriously.

- friendly staff - we had a great experience. The staff were friendly and helpful.

Things that could have been improved:
- beds - mattress was in need of replacement. This was a far cry from a Westin heavenly mattress.

- high chairs - although the resort is very family friendly, there were no high chairs available for us to borrow while in our room, which I found surprising.

- website - the website is woefully lacking in detail about the accommodations, making it difficult to know what we should pack and what we could use at the resort.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIVBEACHBassRiver, General Manager at Blue Water on the Ocean, responded to this review, September 8, 2012
Thank you for your kind words about your recent stay and we are very happy to hear you and your family enjoyed all we have to offer. We certainly hope to see you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Water on the Ocean

Address: 291 South Shore Dr, South Yarmouth, MA 02664
Phone Number:
Location: United States > Massachusetts > Cape Cod > South Yarmouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in South Yarmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Blue Water on the Ocean 3*
Number of rooms: 113
Official Description (provided by the hotel):
Located on 500 feet of private sandy beach on the warm waters of Nantucket Sound, Blue Water is the ideal resort for a family vacation, a romantic getaway, or an extended family gathering. The resort boasts 113 guest rooms and cottages, most with patio or balcony featuring stunning ocean and garden views, including Jacuzzi and pet friendly accommodations. Offering food and beverage services in the dining oom and lounge, as well as catering for private parties of up to 75 people. Also, our popular beachside Cabana Bar & Grill serves food and drink favorites during the summer season. In addition to the private beach, resort amenities include indoor and outdoor heated pools, jet ski rentals and banana boat rides, basketball court, putting green, and game arcade. Kids’ Klub, a supervised children’s program is offered during summer season along with a full complement of family activities, including hermit crab races, kite making, sand sculpting contests, swim instruction, Wii tournaments, bonfire nights, fun clowns, magic and pirate adventure weeks, and musical entertainment throughout the summer season on a complimentary basis to resort guests. Open from late April until late October. ... more   less 
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Also Known As:
Blue Water On The Ocean Hotel South Yarmouth
Best Western South Yarmouth
South Yarmouth Best Western
Blue Water On The Ocean Cape Cod/South Yarmouth, MA

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