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“septic smell comes from drains” 2 of 5 stars
Review of Rockport Inn and Suites

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Rockport Inn and Suites
2.5 of 5 Hotel   |   183 Main St., Rockport, MA 01966   |  
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Ranked #4 of 6 Hotels in Rockport
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“septic smell comes from drains”
2 of 5 stars Reviewed August 29, 2013

First off I would say the hotel is very clean and the rooms are big. However I did not think this room was worth $250 we spent for one night. The thing that really grossed me out was the septic smell that came up every time I turned the bathroom sink on. Also, the AC did not seem to be working well. I woke up several times from being warm and we had turned it down as low as it would go. I spoke to a manager the next day (as I did not want to complain while checking out in front of the wedding party we were with) and was told that since they used well water, they get that smell sometimes. I understood, but for $250 a night, did not feel like smelling a sewerage smell while I brushing my teeth etc. The manager told me he would "do something to my credit card" implying he would credit me something for my dissatisfaction but he did not sound very genuine and sure enough never did anything. If you're someone who is not sensitive to smells like that I would say stay here, everything else was nice. I just can't handle bad smells.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Jmary31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, October 7, 2013
Thank you for taking the time to share of your recent experience...and I apologize it was not what should have been expected. We definitely strive to deliver a great guest experience every time with great customer service and unfortunately we did not... From this we have recently looked into some of your concerns and are continuously looking for ways to better our overall guest experience!!
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430 reviews from our community

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Trumbull, Connecticut, United States
2 reviews
5 of 5 stars Reviewed August 28, 2013

We came here to coordinate a whale watching trip. The room was very clean and comfortable. Location is convenient to restaurants and downtown Rockport. Helpful advice from the front desk on good restaurants. Enjoyed the patio area by the pool.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, October 7, 2013
It was great to hear of your recent stay with us and the fantastic opportunity with the Whale watch...what an amazing creature and they love to show off!!! we hope you will choose to stay with us again when visiting Rockport!!
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East Longmeadow
2 reviews
4 of 5 stars Reviewed August 25, 2013

We have visited Rockport for several years and this is our third stay at Rockport Inn. The suites are perfect for a family. Master bedroom, pullout couch and enough room for a cot. The hotel is well kept and staff is very friendly. Indoor pool is good and excersize room although small, usually has an open treadmill. The continental breakfast is not expansive but just enough. My only suggestion is that you may want to request a suite with two floors( master bedroom on second floor) if you don't have an issue with stairs. Th one floor suite is nice but the bedroom opens to the hallway & ice maker( convenient but sometimes noisy.) We will definitely go back again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Darlene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, October 7, 2013
Thank you for choosing to stay with us again, and we are glad you enjoyed your stay...the staff thoroughly enjoys delivering great customer service and it is great to hear back of their success!! we look forward to you staying with us again!!
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Springfield, Massachusetts
2 reviews
5 of 5 stars Reviewed August 25, 2013

We have been here a number of times and always enjoy our stay. The rooms are nicely renovated, clean and well-appointed. There are plenty of pillows and very comfortable beds. The staff is fantastic and quite helpful. The breakfast is a great kick-off to the day, including made-to-order waffles and a wide variety of choices. Given that Rockport is a tightly crowded little town, the location is great....not too far from the center, with a convenient trolley right across the street so you don't have to worry about parking downtown. Overall, we love the hotel and would have no reason to look for any other!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nanlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, August 26, 2013
It was a pleasure to read your recent review and exciting to hear that you have stayed with us multiple times.... we have a fantastic staff and property and we are excited to share that with you.... We look forward to your future visits to the amazing town of Rockport and the Rockport Inn and Suites!!
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

We had a good time at Rockport Inn and Suites. It is close to the center (almost walking distance), the rooms were clean and big. Stayed there with the whole family and we all enjoyed it. The service was fine. The front desk were friendly and recommended a good restaurant.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank Yossiab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, August 26, 2013
It was great to hear of your recent stay and we are excited that you enjoyed, not only the hotel, but the town of Rockport as well, we look forward to seeing you again and thank you for taking the time to share with us your experience...
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Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

Love it there! My family and I went a few weeks ago and it was great. Clean, well kept rooms and friendly helpful staff. The breakfast every morning was a nice feature before heading out to the nearby beach. Waffles were made to order....so were fresh and hot. The exterior is beautifully landscaped and neat as a pin. The pool room was also clean with plenty of towels and chairs available. We are looking forward to going back again!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lisa839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, August 26, 2013
Thank you for your recent review and we are thrilled to hear of your great experience at the Rockport Inn and Suites... We have a truly enjoyable staff that consistently delivers great customer service and quality and I will be sure to share your review with them...hope to see you again real soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 20, 2013

We stayed for two nights. It was an average hotel room. Nothing special. Breakfast was nothing great. Waffles were ok. You have to drive into town. You can't walk to town like i thought. If you are looking for something on the beach this isn't it. Room seemed to be clean but there were a couple hairs on the shower wall from previous guests. If you're looking for the Ritz this isn't it. I would compare this to an average Holiday Inn.

Stayed August 2013, traveled as a couple
Helpful?
1 Thank Marisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockportinnsuites, General Manager at Rockport Inn and Suites, responded to this review, August 21, 2013
Thank you for your recent review, I am sorry to hear that our location was not what you were hoping for, the location of the Trolley across the street does create a unique accessibility to downtown and Front Beach and is great with the parking challenges in Rockport... We hope that all of our guests have a pleasant stay and I wish yours was the same and I wish we were right on the beach too...
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Additional Information about Rockport Inn and Suites

Address: 183 Main St., Rockport, MA 01966
Phone Number:
Location: United States > Massachusetts > Cape Ann > Rockport
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Rockport
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Rockport Inn and Suites 2.5*
Number of rooms: 79
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Also Known As:
Rockport Hotel Rockport

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