The Emerson Inn ruined our first family beach vacation with our one-year old daughter! Our family was forced to leave the Inn and we returned today completely crushed and disappointed. We booked a king balcony room ($359/night) and upon arrival were sent to a king, non-balcony room. Mitch, at the desk (whom I spoke to during my phone reservation) informed me that it was a misunderstanding and I should have read my confirmation email. The king non-balcony room that we were put in for the first night was practically too small for our one year old's portable crib and the bathroom door would not close, making any privacy and romance completely impossible. On our second night, and because of the Inn's reservation mistake, we had to repack all of our family things and move to the queen balcony room. This room had an air conditioner that literally smelled of a wet hamster cage, completely disgusting! The bed was backbreaking and equivalent to something you might find at an Econolodge and we tried sleeping without the air conditioner to relieve the odor, but the weather was 90 degrees this week and left all of us without sleep, including our baby who is typically a great sleeper. We were up all night in this awful bed while listening to our neighbor snore since there is no soundproofing between rooms, completely miserable!! The staff had planned to have us move for the THIRD time because of their booking mistake (which they condescendingly blamed on us) to another room today, but we were all so sleep-deprived and disgusted by the odor and condition of the rooms that we left at 7am this morning after again informing the staff of our great disappointment. Moving rooms three times is also quite an ordeal with a baby! We were told that we would not have to pay for tonight, but since we didn't leave early yesterday, they probably wouldn't be able to book the room for tonight and we were charged for three completely miserable nights! We were given a $50 coupon off of dinner at their restaurant, hardly a gesture that could come close to making us feel better about packing up and taking our family home early from a trip that we were so excited about taking! We are all back home today unpacking and napping, another day lost that should have been spent away from home relaxing and enjoying the beach!
- Official Description (provided by the hotel):
- Ocean Front Accommodations, Al Fresco Dining, Fine Wines & Spirits. Member - Historic Hotels of America, National Trust for Historic Preservation. Member - Select Registry, Distinguished Inns of North America. Wine Spectator - "Award of Excellence." ... more less
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- Also Known As:
- Emerson Inn By The Sea Hotel Rockport