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“Hidden gem” 5 of 5 stars
Review of Holiday Inn Rockland

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Holiday Inn Rockland
3.0 of 5 Hotel   |   929 Hingham Street, Rockland, MA 02370   |  
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Ranked #2 of 3 Hotels in Rockland
1 review
“Hidden gem”
5 of 5 stars Reviewed April 11, 2014 via mobile

I attended an event here in March, and it was great. Waitresses Maryann and Diane were fab! But today, I ate at the hotel restaurant and it was delish!! The best salad I ever had ((Southwest)! Prices are great, atmosphere very good. I'll definitely be back.

  • Stayed March 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday R, Front Office Manager at Holiday Inn Rockland, responded to this review, April 14, 2014
Dear Mr. Fooditooti

Thank you very much for staying with us there, it was an honor having you. I would personally deliver the complements to the staffs. Thank you also for the feedback in our new restaurant menu and I am glad it was proper for your taste. Once again we appreciate your business and look forward to have you staying with us again.
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137 reviews from our community

Traveler rating
    48
    34
    37
    9
    9
See reviews for
42
29
15
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Whitman, Massachusetts
1 review
4 of 5 stars Reviewed April 8, 2014

The catering service was spectacular during our weekend .. They catered to everything we needed throughout the weekend without hesitation ... I cannot wait until next year. The ballroom was very nice and the staff was eager to help with all our needs. The front desk very friendly and the rooms were very comfortable ..

Room Tip: Top floor is quiet and less noisy
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday R, Front Office Manager at Holiday Inn Rockland, responded to this review, April 14, 2014
Dear Ms Leslie

Thank you so much for the review, it was an absolute pleasure having you in our establishment. I would personally deliver all the complement to our staffs and look forward to seeing you next year. Please do not hesitate to contact me or any management team member is if decide to visit us again we would be delight to have you again in our property. Once again we appreciate you business and look forward to have you stay with us again.
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Philadelphia, Pennsylvania
Top Contributor
89 reviews 89 reviews
36 hotel reviews
Reviews in 53 cities Reviews in 53 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed December 26, 2013

I have the need to stay in the Rockland area 3 or 4 times a year on business. If possible I stay 10 or 15 miles away where the hotel choices are better, if not I stay here. The other choices in Rockland are the same or worse.

It isn't awful. I do grudingly come back all the time. It is just very disapointing. Kind of run down. Expensive (not included) and not very good breakfast. It just seems like they don't try very hard. I am trying to say something nice about it, but am drawing a blank.

The price for what you get is very high. Stayed in a four star hotel in Boston the night before for less money.

If there was a Hilton Garden or even a Hampton in Rockland, these guys would be in trouble.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJS2013, Manager at Holiday Inn Rockland, responded to this review, December 31, 2013
Dear TomL_Philadelphia, Thank you for your feedback about the hotel. I have shared your review with the management team and we are appreciative of your input. We are working hard to improve many aspects of the hotel, including customer service and the restaurant. Please feel free to write to us directly with ideas of how to improve the hotel. We hope to see you again, soon.
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Litchfield Park, Arizona
Top Contributor
111 reviews 111 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 4, 2013

First it's the best hotel in the area. The others are pretty dumpy. Second we stayed the week there using points (free). This hotel has been around since the 70's. It was very convenient for our Thanksgiving stay. The staff at desk was very good. The carpets in the hallways needs replacement. The closet was too small for a week stay. Had a corner room with a BIG bathroom.
The in the wall under the window heater/air conditioner had a wide temperature variance. Too hot then Too cold.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, General Manager at Holiday Inn Rockland, responded to this review, December 13, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the appearance of the hotel.. We will take your comments under consideration and share with our owners as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Regards,

Kelly Lajoie
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Avon, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2013

Enjoyed everything about the stay. The staff was very friendly and responsive (especially Bob the bartender), and the room was very clean. Affordable as well and easy access to the main highway in the area. I highly recommend this as a play to stay when in the Boston area.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hirockland, General Manager at Holiday Inn Rockland, responded to this review, October 29, 2013
Thank you for taking the time to submit your review of your stay with us--much appreciated. I was pleased to read that found the hotel staff to be friendly and professional--especially bartender Bob--I will thank him personally. Thank you for also mentioning that we are conveniently located to Route 3 making it easy to travel to points north and south. We hope that if your travel plans bring you back to the Rockland, Massachusetts area, that you will once again stay with us. Until then, have a happy upcoming holiday season.
Thank you-we appreciate your business.
Keri L. FitzGerald/General Manager
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Ludlow, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

The front desk help was rude and not helpful one bit. But on the upside food was great and bob the bartender was amazing and very helpful! He's a great worker and very hard worker. There was a lot of restaurants and if you like deep-sea fishing, ocean Runner Charters is about 10 mins away and offers some of the best cod fishing around.

Room Tip: Go to the Marriott in Quincy which is ten minutes away
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  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hirockland, General Manager at Holiday Inn Rockland, responded to this review, October 29, 2013
Thank you for taking the time to submit your review. Let me first apologize for any problems you encountered during the check-in process. You did not mention what exactly took place to make the situation not a pleasant one but please note I have shared this review with the front office manager and have asked him to address the staff. Thank you for mentioning that our bartender Bob was friendly --i will thank him personally and that you enjoyed your dining experience in our restaurant. I do hope that should your travel plans bring you backto the Rockland, Massachusetts area, that you will once again stay with us.
Enjoy the upcoming holiday season.
Keri L. FitzGerald/General Manager
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Mt. Pleasant
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 24, 2013

Try booking this hotel as part of a wedding block months out and Steven told my husband it was completely booked. I thought this is not possible. I called back later that afternoon without the discount code and spoke with Steven and had a choice of any room I wanted. That is just wrong!
After checking in to our room we tried to leave and the handle came off in our hand, then the sink drain was broken and the bathtub had dirt? or something coming up the drain line. The bar closed an hour early because we were the only ones in there. Some of the staff were very good, but overall the service was lacking and Steven was NOT any more pleasant in person then on the phone.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hirockland, General Manager at Holiday Inn Rockland, responded to this review, September 30, 2013
Thank you for taking the time to submit your review. First please allow me to apologize that there was confusion on the part of the front desk in making the initial reservation for your room. It appears that the wedding for which you were attending had filled their individual group block but there were still rooms left in general inventory. At that point this should have been checked and the reservation made--so again, I do apologize that it took a 2nd call to make this happen. Did you report the maintenance issues to the front desk? We take these matters seriously and try and fix any issues reported as quickly as possible. I do hope that should your travel plans bring you back to the area that you will once again stay with us as we appreciate your business.
Thank you-Keri L. FitzGerald/General Manager
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Additional Information about Holiday Inn Rockland

Address: 929 Hingham Street, Rockland, MA 02370
Phone Number:
Location: United States > Massachusetts > Rockland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Rockland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rockland 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Holiday Inn Rockland is convenient to Boston and Cape Cod. Enjoy relaxing in our spacious guest rooms. We also offer suites with Jacuzzi tubs. The Holiday Inn Rockland is the only full service hotel in the Rockland, Massachusetts area. Relax and enjoy a delicious meal and beverage in the Kick Off Cafe located on the second floor or order room service and relax in the comfort of your guest room. The Holiday Inn/Rockland also offers complimentary wireless access, 24 hour business center, coin operated laundry facility, fitness room, mini mart and outdoor heated (seasonal) swimming pool. Free parking and easy access to shopping venues. ... more   less 
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Also Known As:
Holiday Inn Rockland Hotel Rockland
Radisson Rockland
Rockland Holiday Inn

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