The hotel is really nice for a holiday inn. The bar area is nice, rooms were clean and modern (however only about half the tv channels they claim to have work. No NBC, CBS, ABC, or FOX). With the exception of the bartender, who was a really nice, personable guy, the staff were idiots!! There were two weddings booked for the weekend, and I understand they were sold out. Knowing there would be a lot of people arriving with lots of stuff, you would think they woul have extra staff to
help out. They not only had no luggage carts, the employees just stood around and watched as 30 people struggled to unload and attempt to haul stuff to their rooms. Housekeeping was terrible, rude and 'hovered' outside rooms so they could seek in the second you left as if they get paid by the number of rooms cleaned per day. The icing on the cake was the manager on duty Sunday morning. The bride had some items thrown away by housekeeping (who entered the room after 4pm which we found odd timing) and had misplaced an item, which ended up being not the fault of the hotel, however the manager was rude and insisted over and over that it couldn't be anything anyone at the hotel did. After the item was found, they thanked him and apologized for the trouble. He acted very put out and rudely walked off. The items that were throw away were never found, he explined they dont throw things away. Funny because the housekeeper we first spoke with admitted to it. Rule number one in customer service is: "the customer is always right" even when they aren't, this guy was very unpleasant and obviously had no managerial or service training.
- Official Description (provided by the hotel):
- The Holiday Inn Rockland is convenient to Boston and Cape Cod. Enjoy relaxing in our spacious guest rooms. We also offer suites with Jacuzzi tubs. The Holiday Inn Rockland is the only full service hotel in the Rockland, Massachusetts area. Relax and enjoy a delicious meal and beverage in the Kick Off Cafe located on the second floor or order room service and relax in the comfort of your guest room. The Holiday Inn/Rockland also offers complimentary wireless access, 24 hour business center, coin operated laundry facility, fitness room, mini mart and outdoor heated (seasonal) swimming pool. Free parking and easy access to shopping venues. ... more less
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- Also Known As:
- Holiday Inn Rockland Hotel Rockland
- Radisson Rockland
- Rockland Holiday Inn