Friends were in the area from Miami for the holidays and we decided to make the trek from NY just to have dinner with them. I selected this hotel based solely on the proximity to our friends and the reviews posted here. I knew the minute we checked in that this was a mistake. At 7:30pm, they had a hard time finding us a room that was clean and ready. Next, I commented about the bistro being closed and the front desk staff explained that they gave the bistro staff some time off for the holidays but it would reopen at 6:30am for breakfast. Well, ok, but this is Friday night - two days after Christmas. Next, the room was absolutely freezing cold which was neither welcoming nor inviting. The fridge/microwave were located over by the sliding door and not in the cabinet under the coffee maker. This was awkward to use and made us wonder what was either wrong with the cabinet or wrong with the power in the cabinet. There were "hairs" on the bathroom floor that were definitely not ours since we just arrived. We kept our coats on as the heat kicked in and we unpacked. The next morning, my husband went down early to get some fresh coffee. The girl at the bistro told him that coffee was not complimentary and since he had no money on him, he asked her to charge it to the room. When I got the bill, we were charged $.50 for room service on top of the coffee cost. Now I am not about the $.50 - what I am about is A-not telling us that there would be a service charge and B-it is not "room service" when you go downstairs in your t-shirt and slippers for a cup of coffee. We could have stayed in bed and ordered it from our room. I reviewed the bistro menu and decided we would grab something quick and hit the hot tub/pool area before checking out. When we got to the Bistro (at 10:10am) we were told that the bistro was closed but we could have coffee. Seriously? I commented that we were never told that the bistro closed at 10am (on a Saturday morning??) and she said it was on the brochure in our room. Ok, well, I looked the entire brochure over again and there was absolutely ZERO hours of operation indicated anywhere. This was one of the most disappointing Courtyards I have ever stayed in and while I am glad that other Trip Advisor reviewers had great guest service, this was not my experience. We left in search of food (which turned out to be a wonderful meal in Middleboro) and when we hit the highway, we realized we forgot the cell phone charger in the room. I called and was told that the housekeeping had already left for the day (which totally explains how rooms are left unclean) and that someone would get back to me the next day. And so they did. They asked me if I would be coming by to pick up the charger. Well, I would have come back for the charger if housekeeping had been available when we first called but I explained that I live nowhere near there. She said they would be glad to Fed Ex the charger for me. Then she asked for my credit card number. Ok, this was the end of the road for me. Sorry but a cell phone charger is not worth the $25 Fed Ex fee. As a gold elite member who travels 1-2 weeks a month and stays at a Marriott property 9 out of 10 times, I felt that for my brand loyalty they could have mailed the charger to me as a courtesy. No courtesy here at the Courtyard Raynham Mass. I told her to forget it and that I would never return to this hotel again. In fact, I have an upcoming business trip to Brockton, Mass and will be extra sure that my team stays far away from here. If you are looking for a hotel in this area, go the short distance into Middleboro - there are lots of nice restaurants and hotels including a Fairfield Inn with complimentary coffee served all day.
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- Also Known As:
- Courtyard By Marriott Raynham Hotel Raynham
- Courtyard Raynham
- Raynham Marriott
- Raynham Courtyard