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“customer is never right!!” 1 of 5 stars
Review of Randolph Cafe

Randolph Cafe
1207 N Main St, Randolph, MA 02368-2135
781-767-3600
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Ranked #30 of 63 Restaurants in Randolph
Cuisines: Pizza
Restaurant details
Brockton, Massachusetts
Reviewer
4 reviews 4 reviews
4 restaurant reviews
1 helpful vote 1 helpful vote
“customer is never right!!”
1 of 5 stars Reviewed April 16, 2013

Our office used to frequent this restaurant for its food and location. But lately the customer service is terrible. Their motto seems to be that the "customer is never right"!!! On one occasion I was unhappy with my sandwich so I called..the owner sent another one and then yelled at me. On the second (and last time) I was denied a salad with a dinner (was stated on menu that it was included) unless I paid an add'l 75 cents. They explained they changed the menu because of too much "waste", but yet they did not have a new menu yet. The owner would not give me the salad unless I paid extra even after I stated it was included on my menu. They have lost an entire office of business for this attitude towards the customer.

  • Visited April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first

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