there are so many staff that were working during our stay its unheard of to have so many mishaps.
Our room was cancelled after we were told it would be ready in an hour or so- after much ado we were given an upgrade that we asked for, it was a process, what if the hotel had been booked and they had cancelled our reservation
Next day our room was never cleaned- aparently no one informed anyone that our room had been changed- they bought us a drink at the bar while we waited
The bedding had several hairs, glad I bring my own and the last day of our stay the bathroom floors had little black hairs everywhere?
The breakfast had plenty of staff yet people each morning were asking if there was more cream cheese, eggs or pancakes etc they were running out of things when it really wasnt that busy. When you arrive they do not inform you of all the amenities neither did the website- the bike rentals, the free breakfast, movie night, the bar, the pool and the food and drinks available there. They do not tell you things that are very important to a traveler and they should let you know whats available to make your stay more enjoyable. I do have to say that we appreciated the little extras for the few mishaps, and some of the staff really did go out of their way for us. I just think with so many people available these things should not happen. With a little organization this place would be a great place when visiting the area
- Official Description (provided by the hotel):
- A new name. A new look. Under new ownership and management, the Harbor Hotel Provincetown (formerly the Cape Inn Resort) has meticulously and extensively renovated our facility for the sleek and stylish ambiance you come to expect of a Cape Cod National SeaShore hotel. Please join us as we welcome the 2011 Season with a fresh, new look and exceptional service. ... more less
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- Also Known As:
- Cape Hotel Provincetown
- The Cape Hotel