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“Teacher's last weekend in August” 5 of 5 stars
Review of Harbor Hotel Provincetown

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Harbor Hotel Provincetown
3.0 of 5 Hotel   |   698 Commercial Street, Route 6A & Snail Road, Provincetown, MA 02657 (Formerly The Cape Inn)   |  
Hotel amenities
Ranked #9 of 12 Hotels in Provincetown
massachusetts
Senior Contributor
24 reviews 24 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Teacher's last weekend in August”
5 of 5 stars Reviewed September 8, 2012

We called on Wednesday for a room on Thursday and Friday night along with our 23' boat/trailer. My husband and I had done the same thing when it was the Cape Inn. We had a good stay then and this stay in the renovated Harbor Hotel was even better. The new rooms are fresh and clean. We especially liked the flooring, no more carpet. Again we enjoyed the pool and cabana bar along with the live music. The fire pit is a nice addition along with the bar service. We had a snack of steak fajitas and they were very good. The staff was very friendly and helpful. A big thank you to Peter at the front desk for his dinner( 9 Ryder) and breakfast(Edwige) recommendations. We were looking for new places to eat as we have been coming to Provincetown for the last 6 years for a week in July and these are great places to dine. When we were leaving they were setting up for a pig roast later on, sounded interesting. It was a wonderful way to spend this teacher's last weekend before going back to school. We definitely will be back again.

Room Tip: Ask for newly renovated room.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 12, 2012
We're thrilled to welcome any former guests of the Cape Inn and hope that our efforts to make the Harbor Hotel Provincetown a welcome retreat continue to impress. It makes us very happy to learn that you and your husband were able to fully enjoy yourselves and relax a little while here, especially with busy school year just around the corner. Thank you for commenting on our floors, as we find not having carpeting makes for the most efficient way of keeping the rooms clean. We look forward to next July when we hope to have the chance to welcome you back. Thank you for your review.
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397 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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Swampscott
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 8, 2012 via mobile

This is an old motel with new lipstick.
Food was pretty good.
Service (except for Paul at the front desk) was terrible. Mixed drinks were overpriced at $10 and badly made. The hotel mgr was heard joking about the swarm of fruit flies at the pool bar. Gross!
We had a 3 night stay. It appears that there are a number if people who are "in residence" on some sort of voucher program.
The pool was an attraction for us but it was a disappointment. It is open to the locals and it shows. It is not clean. And the talk among the many locals at the pool centered on who was high or had pills that day. A day care was using it on two of the days we were there and we didn't see any if the children leave the pool area in four hours. The pool rules are openly disregarded and calls to the front desk to complain about unruly unsupervised children splashing paying guests laying in the sun were pretty much ignored. ( the girl from the front desk came to the pool and sat with some locals for a half hour. Another employee came to the pool and asked an obvious local if there was a problem and then left.)
The accent tables by the pool are black with mildew and spilled drinks. The waitress was inattentive and slow.
There was a used condom on the patio outside our room. I could go on....
There are so many nicer places to stay in Ptownfor the money ( $800.00)

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 12, 2012
It is with great concern that we read your review, particularly so in that we work very hard to ensure that our hotel is a welcome retreat for visitors and locals alike. To learn that the service you received was not representative of the high quality of standards we strive to provide, along with the inconveniences you encountered is very disappointing. We thank you for reaching out to us, as comments from our guest's perspective help us to continue to improve the experience for all. Thank you for your feedback.
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Reigate, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 7, 2012

Myself and a friend stayed in the Harbor Hotel very recently for three nights, as part of a longer holiday travelling around MA. We absolutely loved Provincetown, and as we booked quite late (and it was Labor Day weekend) we thought we got a deal with the hotel being relatively close (12 mins walking distance) to the town and overlooking the sea. Nevertheless, we were placed in a room at the back of the hotel (overlooking a car park) - the dated part. It was very badly ventilated, and the carpets were filthy, with areas that were constantly sodden from water leaking in from the bathroom. The bathroom itself was dated, and having had a shower one after the other began to flood with at least 1.5 mm of water. We had to clear this up ourselves with the small towels they provide you.

The problems however didn't stop in the hotel room. Although the communal facilities the hotel provide are really good (lots of seating, swimming pool, free wifi etc.) - including the free bikes (which had no breaks!!) the customer service was pretty shabby. We only encountered one nice receptionist, who helpfully showed us where we could go on one of the wetter days we were there. The others were very unhelpful, and at times rude. We were told upon going for breakfast (at 10.30 - advertised until 11) that it was closing at 10 that day, without any explanation or apology or advice on an alternative place nearby to get breakfast. The breakfast itself (when we did make it on the other days before 11 was pretty shabby - served on paper plates with plastic cutlery).

Overall, if you're looking for a cheap stay in Provincetown and don't mind the quality of the hotel then this is your place. Otherwise, I would definitely advise you look elsewhere and don't go near this place with a bargepole.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 12, 2012
While it seems you were able to enjoy many of the wonderful amenities our hotel offers, such as our outdoor pool and complimentary Wi-Fi, we are truly disappointed that the remainder of your stay did not fully impress you. Thank you for alerting us to the issue with one of our complimentary bikes and we will have the breaks checked immediately. It is always our goal to create a pleasant and comfortable stay for all of our guests, and it seems we missed many opportunities to do that during your stay. Please accept our sincerest apologies and our hope that we can welcome you back to regain your trust in us in the future.
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2012

We stayed 3 nights over the weekend with our dog. The location of the hotel is gorgeous , with a fire pit and chair area out front where people gather for drinks, socialising and food while watching beautiful views of the bay. The food is excellent, we were so pleasantly surprised by how good it was the first night we ate there the next 2 nights. We found all the staff friendly and helpful. Our waiter , David, was more than helpful and staff will come to the fire pit to bring you drinks ect.
we arrived 10am on the Friday am and they let us check in right away which was great!
The room was clean and spacious, the carpet did look a bit stained but you did not get the sense that the room was not clean...Pool area is nice,they have a bar there and serve food and drinks to you at pool side also. There was a live band playing by the pool the first afternoon which was great and another band in the bar area on the Saturday night. We will definitely come back and stay again..

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 12, 2012
It is a pleasure to learn how much you enjoyed your time here at the Harbor Hotel Provincetown. We sincerely appreciate you mentioning the many great amenities available at our hotel and sharing how much you enjoyed them. I will be sure to mention your kind comments to our staff as I'm sure it will make their day! Our fire pit has become a favorite among guests and locals where they can unwind and enjoy the company of new friends. It would be our pleasure to welcome you back on your next visit to Provincetown and we thank you for your review.
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Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2012 via mobile

Stayed in the dog/ family section. Funiture was newer. It was clean. Floors were carpet with stains. Location was safe. Breakfast was good. Table service at breakfast could be better. Orders mixed up twice. Location between Provincetown and Truro and a scenic spot. Tons of people stopped in front of hotel to take pics of the moon or sunset. Price could be more reasonable. Paid around $200 a night with no special frills.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 12, 2012
We are delighted that you chose to stay with us at the Harbor Hotel Provincetown and appreciate you reaching out to us to inform us of your recent experience. Hearing that you enjoyed our picturesque location and our cuisine makes us happy, but we regret that your entire experience was not as enjoyable. Your comments will be shared with our restaurant staff in order to pre-empt any further issues. Thank you for your review and please come back and stay with us again.
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Lincoln, Rhode Island
Top Contributor
90 reviews 90 reviews
10 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed August 29, 2012

We stayed one night at the Harbor Hotel. It looks funky and cool like a Jetson's Cartoon from the outside and the Lobby is cool and has a fun modern vibe. Our room was in the back overlooking the pool, room 412 I believe and the carpet was filthy. The bathroom was old and worn. The people at the desk were a mixed bag. Peter was very helpful and pleasant and two other people were rude and condescending, a plumb woman with dark hair and a young man, they were clearly not interested in customer service and burn out by the summer people. I don't think you get great service if you only stay one night.

Room Tip: Ask for a remodeled room, maybe those are cleaner.
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, September 7, 2012
Thank you for taking the time to let us know about your recent experience at our hotel. We do appreciate the kind words for certain members of our staff, but are concerned to read about your otherwise challenging stay. Whether a guest stays with us just overnight or has booked an extended stay does not change the fact that they both deserve excellent customer service and a comfortable experience. We are in the process of upgrading the bathrooms in all our guestrooms and hope to be able to welcome you back in the future to see all our exciting changes. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Top Contributor
101 reviews 101 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed August 26, 2012

I stayed at the Harbor Hotel with some friends for a quick overnight in P-town. The property is located accross the street from the ocean and is about a 20 minute walk into town (5 minute bus ride - the stop immediately in front of the hotel). The hotel has been renovated since the prior owner and is now teetering on retro-chic. It still has very much of a motel-style feel. The lobby and breakfast area are light, airy and very nice. The fire pit has potential out front, but the busy road it stis along deterred our group. The pool area is very busy and family friendly, though it could use some additional updating. Our room was in the back of the property on the first floor. The sleeping area had been updated, with new carpets, comfortable bedding, and modern furniture. It was very nice. The bathroom had not received many updates and, in my opinion, did not match the updated sleeping area. Our room was very clean and was nice and quiet - something I wasn't sure when we arrived and saw how motel-like the hotel is was going to be the case. The hallways also need some updating as well as the exterior of the buildings. The staff was very friendly and we had a nice continental breakfast in the morning. In all, I would definitely stay here again and would recommend the property as a good value for P-town in the summer months. If you are looking for luxury or something more upscale, this is probably not the selection for you.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, August 28, 2012
Thank you for taking the time to share your recent experience at the Harbor Hotel Provincetown. It seems like you had the opportunity to enjoy many of the aspects that make our hotel a great place to stay, such as our fire pit and outdoor pool. We do appreciate your honest opinions as they will help us to further improve the experience for other guests during our ongoing renovations. Thank you for your review and we look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbor Hotel Provincetown

Address: 698 Commercial Street, Route 6A & Snail Road, Provincetown, MA 02657 (Formerly The Cape Inn)
Location: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 12 Hotels in Provincetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 60
Official Description (provided by the hotel):
A new name. A new look. Under new ownership and management, the Harbor Hotel Provincetown (formerly the Cape Inn Resort) has meticulously and extensively renovated our facility for the sleek and stylish ambiance you come to expect of a Cape Cod National SeaShore hotel. Please join us as we welcome the 2011 Season with a fresh, new look and exceptional service. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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